Hi,

I'd like to trouble you guys for some advice please.

I did a trip to Oz via singapore, Qantas/BA....my miles for the return trip were recorded automatically, but the outward points I had to claim for.

The miles I got are as follows:

Outbound
Heathrow to Singapore (Qantas) 6753
Singapore to Sydney (Qantas) 3906

Return
Brisbane to Singapore (Qantas) 953
Singapore to Heathrow (BA) 1688

Is such a massive difference normal? I would've thought a mile was a mile? The last time did the same flight I got some 9000 miles, are my return miles incorrect?

Thanks

Tom

It depends. What booking class were you in and what was the flight number under which you booked and which programme were you crediting to?


The Brisbane-Singapore-London would seem correct for a discount economy trip if booked on the BA flight number since earning on BA is typically at 25%. BNE-SIN-LHR is approximately 3816 and 6765 miles, so at 25% , the 954 and 1688 would seem correct. ( there are exceptions to this )

The LHR-SIN-SYD would seem correct for the distance

These total points would also seem correct if on a discount economy ticket using QF numbers outbound and BA numbers inbound if crediting to AA as a Platinum or Executive Platinum member

QF discounted economy ( < K class ) earns at 50% plus gets the same again as a status bonus
BA discounted economy earns at 25% with no status bonus

Can you clarify which scheme you are crediting to and what status you hold and what type of ticket it was?

Dave

Hi, thanks for the reply, and please pardon my ignorance on this stuff

All flights were economy (ouch). I've added the flight numbers below:

Outbound
Heathrow to Singapore (QF10) 6753
Singapore to Sydney (QF6) 3906

Return
Brisbane to Singapore (QF51) 953
Singapore to Heathrow (BA12 booked as QF3345) 1688

Flights were booked at the same time. The flight was cheap, but what I don't understand is why I only get 25% for my inbound flight, especially when this portion of the trip contained my only BA jet?

Further to this, I received 60 tier points for each of my outbound flights, but none for my inbound.

Any thoughts would be appreciated

And happy new year to all x

Tom

Given that you are referring to Tier Points, I assume that you are crediting to BA.

It would seem that your outbound journey was booked in either B,H or Y booking class and that the inbound journey was booked in a different booking class

Bookings in B,H or Y class will earn full miles and will earn Tier Points.
Bookings in any other economy class earn 25% miles and no Tier Points

Check your original booking and see what the booking classes were.

If they were in BHY out and something else back, then it is correct

If you were in BH or Y in both directtions, then contact BAEC and get the inbound points corrected

If you were in a discount booking class in both directions, then keep quiet and enjoy the points error in your favour

Dave

It means you were in different booking classes for the different legs.

Each cabin (First, Business, Premium Economy, Economy) is actually further sub-divided into classes based on things like flexibility, whether you can cancel without penalty, etc etc. In economy only the more expensive classes (Y, B and H) earn full mileage and any tier points. The lower economy classes earn 25% miles and no points.

Also, frequently on FlyerTalk a single letter is used as shorthand to refer to the entire cabin, so you'll see F, J, and Y a lot -- these refer to First, Business, and Economy respectively.

Hope that helps!