IRROPS and RTW tickets
#1
Original Poster
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Posts: 10,649
IRROPS and RTW tickets
What's the best way to approach this situation?
Finishing up a DONE4 on Monday - CDG-HEL-OSL
Flying out Tuesday early morning on a separate ticket.
Helsinki is showing high winds warning Monday.
Connection time is 45 minutes.
HEL-OSL is the last flight of the day.
Let's assume AY is not great when it comes to rebooking for IRROPS (Proof). The only other option is via LHR, but not feeling comfortable with doing a voluntary change and reticketing so close to departure.
Last but not least, I booked a refundable backup CDG OSL on SK nonstop.
If I check into my AY flights on Monday and the first flight is inevitably delayed, what is the best action?
Finishing up a DONE4 on Monday - CDG-HEL-OSL
Flying out Tuesday early morning on a separate ticket.
Helsinki is showing high winds warning Monday.
Connection time is 45 minutes.
HEL-OSL is the last flight of the day.
Let's assume AY is not great when it comes to rebooking for IRROPS (Proof). The only other option is via LHR, but not feeling comfortable with doing a voluntary change and reticketing so close to departure.
Last but not least, I booked a refundable backup CDG OSL on SK nonstop.
If I check into my AY flights on Monday and the first flight is inevitably delayed, what is the best action?
- Ask AY to rebook on non-stop (either AF or SK)?
- If they refuse and rebook me on AY the next day, am I better off walking away from the RTW ticket and flying the backup?
- Can AY offer to refund the remaining segments? Assume no, since AA ticketed..
- Or a 3rd option?
Last edited by izzik; Nov 22, 2024 at 5:15 am
#2




Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, A3 Gold, Former UA 1K
Posts: 6,368
What's the best way to approach this situation?
Finishing up a DONE4 on Monday - CDG-HEL-OSL
Flying out Tuesday early morning on a separate ticket.
Helsinki is showing high winds warning Monday.
Connection time is 45 minutes.
HEL-OSL is the last flight of the day.
Let's assume AY is not great when it comes to rebooking for IRROPS (Proof). The only other option is via LHR, but not feeling comfortable with doing a voluntary change and reticketing so close to departure.
Last but not least, I booked a refundable backup CDG OSL on SK nonstop.
If I check into my AY flights on Monday and the first flight is inevitably delayed, what is the best action?
Finishing up a DONE4 on Monday - CDG-HEL-OSL
Flying out Tuesday early morning on a separate ticket.
Helsinki is showing high winds warning Monday.
Connection time is 45 minutes.
HEL-OSL is the last flight of the day.
Let's assume AY is not great when it comes to rebooking for IRROPS (Proof). The only other option is via LHR, but not feeling comfortable with doing a voluntary change and reticketing so close to departure.
Last but not least, I booked a refundable backup CDG OSL on SK nonstop.
If I check into my AY flights on Monday and the first flight is inevitably delayed, what is the best action?
- Ask AY to rebook on non-stop (either AF or SK)?
- If they refuse and rebook me on AY the next day, am I better off walking away from the RTW ticket and flying the backup?
- Can AY offer to refund the remaining segments? Assume no, since AA ticketed..
- Or a 3rd option?
AY can't refund anything, since like you said it's an AA ticket. But fairly decent chance they'd rebook you on a non-stop to OSL from CDG if you'd have a clear misconnection.
One question I have about your refundable SK ticket... (I don't know this answer), is it "REALLY" refundable at the last minute or after a no-show? I recall SK operating as a hybrid LCC in the past, and I've seen quite a few LCC "Full Flex" tickets that were indeed not Full Flex and couldn't be cancelled or changed within 48 hours of departure. It may not matter much if it's fairly cheap, but refundable usually isn't so cheap.
#3
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Join Date: Apr 2001
Location: MEL CHC
Posts: 22,953
.....
If I check into my AY flights on Monday and the first flight is inevitably delayed, what is the best action?
If I check into my AY flights on Monday and the first flight is inevitably delayed, what is the best action?
- Ask AY to rebook on non-stop (either AF or SK)?
- If they refuse and rebook me on AY the next day, am I better off walking away from the RTW ticket and flying the backup?
- Can AY offer to refund the remaining segments? Assume no, since AA ticketed..
- Or a 3rd option?
With these fares many people have unfortunately missed the last ticketed flight. So sad for them.
.
#4
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#5




Join Date: Dec 2006
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Programs: AA EXP, A3 Gold, Former UA 1K
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I suspect there will be a lot more breakage on the ex-CAI tickets than usual since the majority of other really good ex-CAI deals also dried up. I got something decent enough on mine that I didn't mind, but was nearly double of what I would have gotten an RJ ticket for a year ago.
#6
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I suspect there will be a lot more breakage on the ex-CAI tickets than usual since the majority of other really good ex-CAI deals also dried up. I got something decent enough on mine that I didn't mind, but was nearly double of what I would have gotten an RJ ticket for a year ago.
#7




Join Date: Dec 2006
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Understand that, wasn't really quoting about your itinerary, just the general theme from the last several posts. Since so many good ex-CAI deals ended this year, I reckon that many people who bought DONEx ex-CAI in March won't end up actually ending in CAI. I managed to find one on QR that wasn't terribly more expensive than I would have normally used from RJ before, but doubt many people have that available.
#8
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Posts: 10,649
This is eventually what happened. Not surprisingly, the AY flight was delayed from CDG.. ultimately leaving 2.5 hrs late.
I ended up flying on the SK non-stop. I also realized that the HEL OSL flight was scheduled for the same aircraft as the CDG HEL but I still thought it was dangerous to assume AY wouldn't do an aircraft swap.
Assistance from AY was non-existent. Not the online chat, not the phone line, nobody at the airport knew anything.
Filed a claim with AY for reimbursement of the SK flight but not sure if being proactive is penalized...are fliers expected to undergo a misconnect or similar tragedy before compensation can be claimed? Low expectations here.
The one-way was only 300 Euro which I thought was reasonable, considering it included fast track, lounge access, and a meal for a 2 hr flight.
I ended up flying on the SK non-stop. I also realized that the HEL OSL flight was scheduled for the same aircraft as the CDG HEL but I still thought it was dangerous to assume AY wouldn't do an aircraft swap.
Assistance from AY was non-existent. Not the online chat, not the phone line, nobody at the airport knew anything.
Filed a claim with AY for reimbursement of the SK flight but not sure if being proactive is penalized...are fliers expected to undergo a misconnect or similar tragedy before compensation can be claimed? Low expectations here.
The one-way was only 300 Euro which I thought was reasonable, considering it included fast track, lounge access, and a meal for a 2 hr flight.
Last edited by izzik; Nov 26, 2024 at 2:59 am
#9




Join Date: Jul 2008
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To add onto this thread, I've often wondered what happens in IRROPS when you have a RTW ticket with 16 segments, and instead of say DOH-DFW, due to some problem they want to route you DOH-LHR-DFW (putting it up to 17 segments on the ticket), any concerns or system limitations on this?
#10



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To add onto this thread, I've often wondered what happens in IRROPS when you have a RTW ticket with 16 segments, and instead of say DOH-DFW, due to some problem they want to route you DOH-LHR-DFW (putting it up to 17 segments on the ticket), any concerns or system limitations on this?
#13




Join Date: Mar 2008
Location: London, UK
Programs: AY Platinum (BA refugee), AA liftime gold
Posts: 692
Not sure if this is best elsewhere or here but have a complex situation I'd appreciate some insight on.
Is it even an IRROPS if the reason you can't fly is because the airline kept failing to allow reasonable efforts to check in? It seems you can't check in online with MH xONEx segments -- in any case I couldn't for an MH segment with no connections. You also can't check in by phone.
I have an AA issued DONE and was unable to check in at the airport for an MH (metal and flight number) flight despite being in time to do so. The issue was unusual (*) with MH initially unwilling to take responsibility. That may have changed but alas MH insist only AA can sort things out because it's an AA ticket. Having to go to the AA RTW desk to sort an at airport issues seems mad but less so given I was never checked in? Even so... odd if an airline can avoid all responsibility by simply rejecting every reasonable effort for a passenger to check in.
*: at the airport I found no MH staff. It was 80 mins before a (day before) revised departure time and I thought they'd closed early. For about the next hour I hunted for the MH airline office and spent much of that time on the phone with a sympathetic MH agent. I got nowhere until the phone agent asked the info desk (via my phone) to call the gate -- at that point the plane still wasn't boarding (I later learned it left over 1hr later).
I heard he gate supervisor ask for confirmation the check in counters were open until 1hr before scheduled departure and after that he refused to help. I politely but repeatedly asked to be allowed to try and make the gate (and I'd be fine if they left without me if I'd tried) so a few minutes later the agent just hung up. I appreciate they were running late already and helping a business class passenger they incorrectly but reasonably throught has missed the check in time isn't helpful for them.
After the flight took off, I eventually found the rather hidden MH airport office and after more polite sorry can't do anythings (as the check in didn't close early so it was a no show) we eventually worked out that the check in counters had been moved without the information boards being updated. So my sin was to turn up in time but where the boards said rather where MH were. The staff member was then willing to put me up in a poor nearby hotel and wish me luck getting AA to put me on the next day flight. I noted it was D2 but may not stay like that and he just shrugged. Then shortly after... J0 and same the day after. I'm potentially stranded with MH unwilling to deal with it as an IRROP and AA I am going to assume of the same view. (I rang reservations who couldn't help and am waiting for the RTW desk to open shortly).
TBH I can't easily see a way out of this except ripping up my travel plans with a new ticket (a reroute isn't really an option)
Is it even an IRROPS if the reason you can't fly is because the airline kept failing to allow reasonable efforts to check in? It seems you can't check in online with MH xONEx segments -- in any case I couldn't for an MH segment with no connections. You also can't check in by phone.
I have an AA issued DONE and was unable to check in at the airport for an MH (metal and flight number) flight despite being in time to do so. The issue was unusual (*) with MH initially unwilling to take responsibility. That may have changed but alas MH insist only AA can sort things out because it's an AA ticket. Having to go to the AA RTW desk to sort an at airport issues seems mad but less so given I was never checked in? Even so... odd if an airline can avoid all responsibility by simply rejecting every reasonable effort for a passenger to check in.
*: at the airport I found no MH staff. It was 80 mins before a (day before) revised departure time and I thought they'd closed early. For about the next hour I hunted for the MH airline office and spent much of that time on the phone with a sympathetic MH agent. I got nowhere until the phone agent asked the info desk (via my phone) to call the gate -- at that point the plane still wasn't boarding (I later learned it left over 1hr later).
I heard he gate supervisor ask for confirmation the check in counters were open until 1hr before scheduled departure and after that he refused to help. I politely but repeatedly asked to be allowed to try and make the gate (and I'd be fine if they left without me if I'd tried) so a few minutes later the agent just hung up. I appreciate they were running late already and helping a business class passenger they incorrectly but reasonably throught has missed the check in time isn't helpful for them.
After the flight took off, I eventually found the rather hidden MH airport office and after more polite sorry can't do anythings (as the check in didn't close early so it was a no show) we eventually worked out that the check in counters had been moved without the information boards being updated. So my sin was to turn up in time but where the boards said rather where MH were. The staff member was then willing to put me up in a poor nearby hotel and wish me luck getting AA to put me on the next day flight. I noted it was D2 but may not stay like that and he just shrugged. Then shortly after... J0 and same the day after. I'm potentially stranded with MH unwilling to deal with it as an IRROP and AA I am going to assume of the same view. (I rang reservations who couldn't help and am waiting for the RTW desk to open shortly).
TBH I can't easily see a way out of this except ripping up my travel plans with a new ticket (a reroute isn't really an option)
Last edited by zoombee; Dec 2, 2024 at 3:48 am
#14
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#15



Join Date: Mar 2008
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My sympathies zoombee and I hope it all gets sorted for you.
You have me slightly worried - I head to PER airport in a few hours for my MH flights PER-xKUL-PNH
, part of my ex-Cairo DONE5.
You have me slightly worried - I head to PER airport in a few hours for my MH flights PER-xKUL-PNH
, part of my ex-Cairo DONE5.

