AA rates desk issue? [changing RTW ticket]
Oct 27, 2016 | 10:10 am
#1
Original Poster
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
AA rates desk issue? [changing RTW ticket]
Currently on a DONE3. Have taken the first 2 sectors, at DFW A before sector 3.
Asked about changing flights times for 2 AA flights (sectors 4 and 7). Both flights show the needed A availability. Agent in the club set the changes up and contacted the rates desk, who then tried to charge the $125 "Changes
to ticketed points" fee.
When I checked the booking on aa.com this morning, it was more then happy to offer a same day change to today's flight for free.
Checking the rules, I notice that the mentions of "Date/time/oneworld carrier/inventory" was changed to "ticketed points", but that was done early last year and they didn't try to charge for date/time changes during my DONE3 in Oct/Nov last year.
Asked about changing flights times for 2 AA flights (sectors 4 and 7). Both flights show the needed A availability. Agent in the club set the changes up and contacted the rates desk, who then tried to charge the $125 "Changes
to ticketed points" fee.
When I checked the booking on aa.com this morning, it was more then happy to offer a same day change to today's flight for free.
Checking the rules, I notice that the mentions of "Date/time/oneworld carrier/inventory" was changed to "ticketed points", but that was done early last year and they didn't try to charge for date/time changes during my DONE3 in Oct/Nov last year.
Oct 27, 2016 | 11:20 pm
#2
Join Date: Dec 2008
Location: Dallas, TX
Programs: AA EXP 3MM; LH FT (*A Silver); Marriott Rewards Platinum Elite; Starwood Corporate Preferred
Posts: 782
I'm confused. Did you just change the TIME? No change to the cities or the order? If so the $150 should not have been charged. RTW allow free changes.
The agent in the club probably wasn't aware and the rate desk is still very much learning RTW tickets since legacy US agents are not as in-the-know as legacy AA agents.
Suggest you call the RTW desk and have them refund the $150 fee...
The agent in the club probably wasn't aware and the rate desk is still very much learning RTW tickets since legacy US agents are not as in-the-know as legacy AA agents.
Suggest you call the RTW desk and have them refund the $150 fee...
Oct 28, 2016 | 4:54 am
#3
Original Poster
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
The agent noticed it was a RTW trip when she saw the fare basis on the eticket paperwork and mentioned it had been some time since she had seen one. It appeared that she believed me when I said they were free changes, but had to go with what the rates desk told her.
I didn't pay since I knew the rules and it was changed back.
I'm changing one sector (the next one, PDX-LAX) to an earlier flight (AA6026 to AA6025) and the last US domestic (DTW-DFW) to a later flight (AA43 to AA301). Same dates, same carrier, same routes, just a time change.
It's with the travel agent back in AU now. They have it set up to change, but AA is making them wait until the last sector (DFW-PDX) is showing in the ticketing GDS as used.
The only flights on my trip that a simple time change would cause a "ticketed points" fee is changing the OSL-LHR-DFW to have 2 more hours in LHR then currently ticketed, causing a 22 hour connection to become a stop over.
I didn't pay since I knew the rules and it was changed back.
I'm changing one sector (the next one, PDX-LAX) to an earlier flight (AA6026 to AA6025) and the last US domestic (DTW-DFW) to a later flight (AA43 to AA301). Same dates, same carrier, same routes, just a time change.
It's with the travel agent back in AU now. They have it set up to change, but AA is making them wait until the last sector (DFW-PDX) is showing in the ticketing GDS as used.
The only flights on my trip that a simple time change would cause a "ticketed points" fee is changing the OSL-LHR-DFW to have 2 more hours in LHR then currently ticketed, causing a 22 hour connection to become a stop over.
Oct 28, 2016 | 8:30 am
#4
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,756
Bearing in mind that a US domestic to domestic conx is one under 4 hours, you're probably still ahead of the RTW agent who was trying to charge a fee...
Oct 28, 2016 | 10:33 am
#5
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,685
The agent noticed it was a RTW trip when she saw the fare basis on the eticket paperwork and mentioned it had been some time since she had seen one. It appeared that she believed me when I said they were free changes, but had to go with what the rates desk told her.
I didn't pay since I knew the rules and it was changed back.
I'm changing one sector (the next one, PDX-LAX) to an earlier flight (AA6026 to AA6025) and the last US domestic (DTW-DFW) to a later flight (AA43 to AA301). Same dates, same carrier, same routes, just a time change.
It's with the travel agent back in AU now. They have it set up to change, but AA is making them wait until the last sector (DFW-PDX) is showing in the ticketing GDS as used.
The only flights on my trip that a simple time change would cause a "ticketed points" fee is changing the OSL-LHR-DFW to have 2 more hours in LHR then currently ticketed, causing a 22 hour connection to become a stop over.
I didn't pay since I knew the rules and it was changed back.
I'm changing one sector (the next one, PDX-LAX) to an earlier flight (AA6026 to AA6025) and the last US domestic (DTW-DFW) to a later flight (AA43 to AA301). Same dates, same carrier, same routes, just a time change.
It's with the travel agent back in AU now. They have it set up to change, but AA is making them wait until the last sector (DFW-PDX) is showing in the ticketing GDS as used.
The only flights on my trip that a simple time change would cause a "ticketed points" fee is changing the OSL-LHR-DFW to have 2 more hours in LHR then currently ticketed, causing a 22 hour connection to become a stop over.
Nov 18, 2016 | 12:10 pm
#7
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,141
Are you sure that changing between connections and stops counts as a ticketed point change? I know I've done that on RTWs and only had to pay taxes/fee differences, not the $125 re-route fee. The list of airports remains the same in the same order, and I've always believed that to be the "ticketed points".
Nov 18, 2016 | 1:37 pm
#8
FlyerTalk Evangelist
Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,685
Are you sure that changing between connections and stops counts as a ticketed point change? I know I've done that on RTWs and only had to pay taxes/fee differences, not the $125 re-route fee. The list of airports remains the same in the same order, and I've always believed that to be the "ticketed points".
http://www.flyertalk.com/forum/23595361-post758.html
http://www.flyertalk.com/forum/17573172-post283.html
I think we've discussed this same issue in the past here:
http://www.flyertalk.com/forum/onewo...estions-2.html
Nov 21, 2016 | 12:53 pm
#9
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,756