FlyerTalk Forums - View Single Post - AA rates desk issue? [changing RTW ticket]
Old Oct 27, 2016 | 10:10 am
  #1  
Himeno
 
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
AA rates desk issue? [changing RTW ticket]

Currently on a DONE3. Have taken the first 2 sectors, at DFW A before sector 3.

Asked about changing flights times for 2 AA flights (sectors 4 and 7). Both flights show the needed A availability. Agent in the club set the changes up and contacted the rates desk, who then tried to charge the $125 "Changes
to ticketed points" fee.

When I checked the booking on aa.com this morning, it was more then happy to offer a same day change to today's flight for free.

Checking the rules, I notice that the mentions of "Date/time/oneworld carrier/inventory" was changed to "ticketed points", but that was done early last year and they didn't try to charge for date/time changes during my DONE3 in Oct/Nov last year.
Himeno is offline