AA rates desk issue? [changing RTW ticket]
Currently on a DONE3. Have taken the first 2 sectors, at DFW A before sector 3.
Asked about changing flights times for 2 AA flights (sectors 4 and 7). Both flights show the needed A availability. Agent in the club set the changes up and contacted the rates desk, who then tried to charge the $125 "Changes
to ticketed points" fee.
When I checked the booking on aa.com this morning, it was more then happy to offer a same day change to today's flight for free.
Checking the rules, I notice that the mentions of "Date/time/oneworld carrier/inventory" was changed to "ticketed points", but that was done early last year and they didn't try to charge for date/time changes during my DONE3 in Oct/Nov last year.