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-   -   Oneworld booking and pricing experiences (https://www.flyertalk.com/forum/oneworld/1776577-oneworld-booking-pricing-experiences.html)

dvs7310 Jun 20, 2023 2:20 am


Originally Posted by allset2travel (Post 35344968)
On the subject of "pricing", I also tried to figure out the oneworld xONEx online booking tool (which I determined that it was almost totally useless). That said, I worked on a simple 7 segment ex-HND DONE3.

I found out some interesting "fees, surcharges, taxes and whatnots). Below is a screen shot. Note US & UK. I only transit LHR (less than 24 hours) once. When I tried to remove LHR and put in DUB, the tool went wonky.

Yeah, you shouldn't be getting UK APD if it's not a stopover to the best of my understanding. That's what's throwing it so far out of balance, your airline YQ/YR only appears to be 24,400 JPY which is pretty good. I had an overnight stop in April at LHR and certainly didn't have APD on my ticket (BA issued).

In the other cryptic fees, it looks like you might be getting hit with Qatar's passenger service charge twice, but maybe a travel agent can pipe in on that. I was able to find a list of all of those codes before to make sense of them but I can't find it now.

allset2travel Jun 20, 2023 7:40 am


Originally Posted by dvs7310 (Post 35346698)
Yeah, you shouldn't be getting UK APD if it's not a stopover to the best of my understanding. That's what's throwing it so far out of balance, your airline YQ/YR only appears to be 24,400 JPY which is pretty good. I had an overnight stop in April at LHR and certainly didn't have APD on my ticket (BA issued).

In the other cryptic fees, it looks like you might be getting hit with Qatar's passenger service charge twice, but maybe a travel agent can pipe in on that. I was able to find a list of all of those codes before to make sense of them but I can't find it now.

Note that 24,400 JPY in YQ/YR is for 7 segments only, not 16.
How can one eliminate UK APD (less than 24 hr layover)?
If you found them, please post here!

LeSouris Jun 20, 2023 5:40 pm

[deleted]
 
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Off.Grid Jun 22, 2023 12:10 am

I've been in email dialogue with a senior oneworld representative over the oneworld Explorer ticket 'mileage issue' with their online booking engine. Problem statement and accompanying screen shots of the errors have been supplied and hopefully it is rectified.

On another matter, I bit the bullet and contacted Qantas yesterday on trying to book a DONE4 ex-CAI with CAI-DOH on QR the first sector. Yeah, I know....I'm a sucker for punishment. You all can guess how that is going. Been approx 4 hours over various agents on and off, multiple ticketing fare senior reps involved, etc. They don't know why their QF system will not allow the ticket to be verified if CAI-DOH the first sector. The first sector can be booked though. I'm going to try and stick it out I want to see how this ends (though I know the result).

btw I contacted QF as I noticed the ex-CAI base DONE4 fare for the oneworld online booking portal in many situations (BA, RJ, etc) was approx $1000 AUD more than that quoted on ExpertFlyer.

dvs7310 Jun 22, 2023 1:28 am


Originally Posted by Off.Grid (Post 35352628)
I've been in email dialogue with a senior oneworld representative over the oneworld Explorer ticket 'mileage issue' with their online booking engine. Problem statement and accompanying screen shots of the errors have been supplied and hopefully it is rectified.

On another matter, I bit the bullet and contacted Qantas yesterday on trying to book a DONE4 ex-CAI with CAI-DOH on QR the first sector. Yeah, I know....I'm a sucker for punishment. You all can guess how that is going. Been approx 4 hours over various agents on and off, multiple ticketing fare senior reps involved, etc. They don't know why their QF system will not allow the ticket to be verified if CAI-DOH the first sector. The first sector can be booked though. I'm going to try and stick it out I want to see how this ends (though I know the result).

btw I contacted QF as I noticed the ex-CAI base DONE4 fare for the oneworld online booking portal in many situations (BA, RJ, etc) was approx $1000 AUD more than that quoted on ExpertFlyer.

Good job getting dialogue going with someone at OneWorld over the booking tool issues. Next step, allow us to choose the ticketing carrier, LOL! Wouldn't that be great.

Yeah, good luck with QF on that one. From other posts I've been reading also seems CX is pretty good for these, if you have any CX segments in your itinerary. Just from other people's posts I think I'm comfortable giving them a try on my next one, but there too I'll have to intentionally put in some CX segments which I hadn't planned on otherwise. I actually wouldn't mind using them TPAC but their D availability is pretty scarce, seems as bad as QF's.

Off.Grid Jun 22, 2023 1:36 am


Originally Posted by dvs7310 (Post 35352729)
Good job getting dialogue going with someone at OneWorld over the booking tool issues. Next step, allow us to choose the ticketing carrier, LOL! Wouldn't that be great.

Yeah, good luck with QF on that one. From other posts I've been reading also seems CX is pretty good for these, if you have any CX segments in your itinerary. Just from other people's posts I think I'm comfortable giving them a try on my next one, but there too I'll have to intentionally put in some CX segments which I hadn't planned on otherwise. I actually wouldn't mind using them TPAC but their D availability is pretty scarce, seems as bad as QF's.

Thx.

I might try CX in parallel, good heads up...thanks.

allset2travel Jun 22, 2023 9:50 am


Originally Posted by dvs7310 (Post 35352729)
Good job getting dialogue going with someone at OneWorld over the booking tool issues. Next step, allow us to choose the ticketing carrier, LOL! Wouldn't that be great.

Yeah, good luck with QF on that one. From other posts I've been reading also seems CX is pretty good for these, if you have any CX segments in your itinerary. Just from other people's posts I think I'm comfortable giving them a try on my next one, but there too I'll have to intentionally put in some CX segments which I hadn't planned on otherwise. I actually wouldn't mind using them TPAC but their D availability is pretty scarce, seems as bad as QF's.

Note that this data point was from my experience pre-pandemic. Things might have changed.

I had an ex-HND DONE3 that was ticketed by CX. I did have a CX long haul (HKG-JFK). I recall I didn't have any hassle in the process.

Further, on a different DONEx ticket that I needed to change dates right after the First Flight, when I was [MENTION=295191]HKG[/MENTION]. While relaxing in the Wing First (a pre-designed a longer layover to accommodate the time it may take to get ticket re-issued). I handed my new itinerary (EF sanctified) to an agent inside the lounge. That agent accompanied me to another agent who became my interface person during the time I was in the lounge. Long story short, she coordinated with agent in an office in the city. About 3h35m later (and 1 interaction in between), my ticket was re-issued. I was pleasantly surprised!

If things have not changed much today, I'd use CX to issue my RTW tickets and any later re-issues.

ernestnywang Jun 22, 2023 10:34 am


Originally Posted by Off.Grid (Post 35352628)
btw I contacted QF as I noticed the ex-CAI base DONE4 fare for the oneworld online booking portal in many situations (BA, RJ, etc) was approx $1000 AUD more than that quoted on ExpertFlyer.

Note the QR base fare is in USD while other oneworld airlines publishing a fare are using EGP. This leads to a discrepancy that may be around 1000AUD. Even if you use another airline's ticket plate, the base fare may potentially be calculated using the QR fare if the first inter-TC flight (Europe/ME to Americas or Europe/ME to Asia/Australia) is on QR.

skipaway Jun 22, 2023 4:29 pm

No more xONEx from CAI on AA?
 
Wanting to purchase travel insurance, I searched for my ticket confirmation and receipt email from AA for my DONE3 and could not find it. I had a couple "your trip has changed" emails with the whole itinerary. Tripit also noticed the no confirmation and sent me an email saying so when they got the same trip change notifications. Anyway, that's just a preamble to why I called the RTW desk today after many dead ends with AA. And during our conversation the agent mentioned they would no longer be ticketing trips from Cairo. As of this moment Expert Flyer is pricing the trip at $4213.82 with AA as selected carrier. QR $4810, QF $4213.82. BA has no fare listed for this itinerary. So, darn, glad I found out before investing hours in finding flights.

Off.Grid Jun 22, 2023 7:54 pm

Funny you mention this, I started seeing today, while researching, the oneworld online tool stating no flights could be found out of CAI as the starting point for a xDONEx. Yesterday I had many options.

Update: seems to be playing ball again ex-CAI (hopefully was just a glitch in the Matrix)

Off.Grid Jun 22, 2023 7:57 pm


Originally Posted by skipaway (Post 35354678)
Wanting to purchase travel insurance, I searched for my ticket confirmation and receipt email from AA for my DONE3 and could not find it. I had a couple "your trip has changed" emails with the whole itinerary. Tripit also noticed the no confirmation and sent me an email saying so when they got the same trip change notifications. Anyway, that's just a preamble to why I called the RTW desk today after many dead ends with AA. And during our conversation the agent mentioned they would no longer be ticketing trips from Cairo. As of this moment Expert Flyer is pricing the trip at $4213.82 with AA as selected carrier. QR $4810, QF $4213.82. BA has no fare listed for this itinerary. So, darn, glad I found out before investing hours in finding flights.

Did you have an existing ex-CAI DONE3 ticket?

I'm assuming the AA agent mentioned this in passing?

skipaway Jun 22, 2023 8:27 pm


Originally Posted by Off.Grid (Post 35355008)
Did you have an existing ex-CAI DONE3 ticket?
I'm assuming the AA agent mentioned this in passing?

Yes, I'd called because they never sent a confirmation and receipt email and I couldn't find what I recalled might be a matching amount on any of the three credit cards I would have been likely to use. I actually have 5 ticket numbers and they submitted 5 separate payments that totaled the price I was quoted! I haven't run them through American's "find your receipt" in the FAQs, but I trust they are there now. I mentioned I'm considering booking another for the trip home and that's when she said she'd heard they aren't offering any ex Cairo Explorer fares. I don't know why since, with the carrier imposed fees it brings it up to close to ex Tokyo. The oneworld carriers serving Cairo are, Royal Air Maroc, Qatar, British Airlways, and Royal Jordanian. According to Expert Flyer, BA and AT do not offer the fare, Qatar is a little higher than the others, and RJ is the same as the two other OW carriers I plugged in just for interest, AA and QF at just over $4K. So, Expert Flyer hasn't stopped pricing for American so far, FWIW.

BNELHR Jun 24, 2023 9:45 am

Hi all

I was hoping to get a bit of help on a DONEx journey. I have received conflicting info from the AA RTW desk and my usual TA, so grateful for any guidance that you experts can provide!

In short, I want to be able to get two(ish) holidays out of a DONEx fare. First portion would be travel in May 2024, second portion would be in Nov/Dec 2024. Ideally, my routing would be as follows:
  • May 2024: OSL-ATL-LAX-BNE-HTI-BNE-SYD-HKG-CDG
  • [Stopover in CDG]
  • Nov/Dec 2024: CDG-CPT-LHR
  • [Stopover in LHR]
  • Jan 2025: LHR-OSL
Is this possible provided OSL-ATL is just a transit in LHR (or HEL-JFK), so that I leave two stopovers in reserve for CDG and LHR? Or does it breach the no South Africa visit sub-rule as my starting / end point is in Europe? If so, any workarounds that you guys and gals can think of (e.g. transit point somewhere else that isn't CDG)? Ideally, I'd like to keep the cost of re-positioning from home base in LON to a minimum, hence avoiding a flight eastwards to HKG simply to get back on another westwards to get to SA!

Also, my TA tells me that OW has started charging for date changes (subject to the USD 125 change fee) even if ticketed point does not change. Is that right or wrong?

Many thanks in anticipation!

pandaperth Jun 24, 2023 2:49 pm

The rule regarding more than one departure and one arrival to a continent is:
4(e) Only one intercontinental departure and one intercontinental arrival permitted in each continent except as follows:
1. Two permitted in North America.
2. Two permitted in Asia.
3. Two permitted in Europe/Middle East for travel to/from/via Africa. If travel is to/from Europe in both directions, itinerary may not include Mauritius/South Africa.
Therefore, either your flight CDG-CPT or your flight CPT-LHR (or both flights) must be via the Middle East
So CDG-xDOH-CPT-LHR or CDG-xLHR-CPT-DOH-LHR or CDG-xDOH-CPT-xDOH-LHR

The rule regarding changes is:
16(a) Rebooking / Rerouting.
1. Before departure
...
2. After departure:
a. Changes are permitted provided ticketed points remain the same.
b. Changes to ticketed points are permitted at a charge of USD 125 per transaction.
c. No Show requires rebooking at a charge of USD 125.
Therefore date/time/carrier changes are free of charge.

skipaway Jun 24, 2023 5:12 pm

I see the guru of oneworld has already replied.


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