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LAX - TBIT oneworld Lounge Access (Combined thread)

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Old Feb 28, 2016, 11:18 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: serfty
Access Ready Reckoner:

For access just one of the following needs to be true:
.
  1. Non US based (not AAdvantage and not Mileage Plan) oneworld Emerald or Sapphire tier traveling on a oneworld Marketed and operated flight.
  2. An AAdvantage or Mileage Plan of Sapphire or Emerald tier traveling on a oneworld Marketed and Operated flight NOT solely part of a "North American* Itinerary".
  3. First & Business Class passengers traveling on a oneworld Marketed and Operated flight not solely part of a "North American* Itinerary".
  4. Passengers on an itinerary which includes First & Business Class travel on a oneworld marketed and operated flight longer than five hours connecting to/from a domestic oneworld Marketed and Operated flight or an international short haul (five hours or less) oneworld Marketed and Operated flight.
  5. *Recent Reports indicate the following access is being denied with Patrons being redirected to the Flagship Lounge in T4*: First and Business Class passengers traveling on an American Airlines Marketed and Operated flight between Los Angeles & New York on three class aircraft.
* A "North American* Itinerary" for AAdvantage elites is travel on solely domestic flights within the U.S. or between the U.S. and Canada, Mexico (except Mexico City), the Bahamas, Bermuda and the Caribbean. A "North American* Itinerary" for Alaska Mileage Plan elites is travel to destinations in the U.S.A., Canada and Mexico (unless they are connecting to or from an international long-haul flight in a premium cabin on the same day).
Connecting the same day or before 6am the following day.
LAX oneworld Business and Qantas First Lounges
LAX / Los Angeles International Airport - Tom Bradley International Terminal (TBIT)
Location: Go airside via the North security check. Continue past the SkyTeam marked elevator / lift past the Star Alliance lounge signage and escalators to the main shops area and take the elevator to the oneworld Lounge on floor 5. (LAX / LAWA now allows passengers with same day departing boarding passes multi-terminal access.)

oneworld Los Angeles (Business) Lounge

Opening hours: Daily: 06:30 - 23:30

Capacity: ~400

AMENITIES:
  • Computer connected to Internet
  • Neil Perry dining and buffet (hot, cold, food carts)
  • Full staffed bar and made to order mixed drinks
  • Barista and coffee selections
  • Shower suites (16)


Notes: The stylish and spacious Business Class Lounge has a contemporary design reflecting Californian culture, combined with signature elements from each airline, built around a communal fireplace and central glass atrium providing natural light. In the lounge's dining area, customers can choose from menus, designed by renowned Qantas chef Neil Perry, based on signature Qantas Lounge favourites with influences of multicultural California, including Italian, Mexican, Japanese, Chinese, Korean and US West Coast street food. Californian food carts similar to the pop-up dining concept offer freshly prepared dishes. At the cocktail bar, customers can select signature cocktails or premium wines, or have the barista create the coffee of their choice. The lounge also offers an enhanced hot and cold buffet, faster WiFi, new workstations and sixteen shower suites with Aurora Spa amenities.
Qantas First Lounge

Opening hours: Daily: 06:30 - 23:30

Capacity: ~200

AMENITIES:
  • Computer connected to Internet
  • Neil Perry restaurant (74 seats, a la carte dining)
  • Full staffed bar and made to order mixed drinks
  • Barista with coffee selections
  • Shower suites (7)
  • Business suites (2 - can be combined for conference room)
  • Shirt pressing (First)


Notes: The Qantas Los Angeles First Lounge defines a new standard of luxury and sophistication for First and eligible premium customers travelling through LAX. The spacious, light and open plan lounge is three times the size of the previous First Lounge. The lounge features a 74-seat a la carte restaurant, Californian Knoll furniture selected by Marc Newson, including 12 Eero Saarinen Womb Chairs with matching ottomans, 2 private work suites that can open into one larger private meeting room, state of the art wi-fi, wireless printing capabilities, TVs equipped with cable television and 7 dedicated shower suites, complete with Aurora Spa products. The a la carte Rockpool menu has been designed by Neil Perry, featuring signature dishes from the Qantas flagship Sydney and Melbourne lounges, as well as locally inspired LA cuisine. Menus will change seasonally, every 3 months. Access to First Class Lounges is restricted to Emerald members or those travelling in First Class.
LAX TBIT oneworld lounges access rules: (v. Feb 25, 2016)

oneworld Business Lounge operated by Qantas

Please note this is not a Qantas Club and is not part of any recipripocity agreement with Admirals Clubs. Must be Sapphire or Business class passenger on a oneworld marketed and operated carrier ("qualifying flight") and
  • Departing on a longhaul international flight, or

  • Departing on a oneworld flight, having arrived on a qualifying longhaul international flight, or

  • Departing in First or Business on AA to JFK on a 3 cabin A321T aircraft.

  • A Qantas Club member (no AA Admirals Club reciprocity, however)

  • "Some lounges may get busy at peak times, and access to them may be restricted as a result."


Qantas - oneworld First Lounge

Must be Emerald or First class passenger on a oneworld marketed and operated carrier ("qualifying flight") and
  • Departing on a longhaul international flight, or

  • Departing on a oneworld flight, having arrived on a qualifying longhaul international flight, or

  • Departing in First on AA to JFK on a 3 cabin A321T.








Link to one world lounge access rules and lounge locator
Qantas First Class Lounge for OneWorld Emeralds and First Class Travelers - opened late 2014

Qantas press release

Airside connector open from terminals 4, 5, 6 and 7 to TBIT - Feb 2016

LAX AA T-4 - TBIT secure airside connector open 25 Feb 2016 (AA forum)

2016 LAX Connecting / Connection / Connections thread

Updated 7 Mar 2017 - JDiver







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LAX - TBIT oneworld Lounge Access (Combined thread)

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Old Apr 16, 2015 | 3:03 pm
  #16  
 
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Originally Posted by Kiwi Flyer
No it is for arrival immigration.

F lounge at LAX is in TBIT whereas your LAX-SFO flight is likely to depart from T4. This means clearing security twice (once in TBIT and again in T4).
You might be able to take the shuttle from TBIT to T4. Emphasis on might.
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Old Apr 20, 2015 | 12:00 pm
  #17  
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Originally Posted by ual744777sta
If I'm traveling solely in First class for a domestic flight on AA do I have access to the TBIT lounge?
Most likely not.
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Old Oct 14, 2015 | 2:51 pm
  #18  
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Another data point: I was flying out of TBIT to LIH yesterday on AA at 09:15. I was denied access to the Oneworld lounge as BAEC Gold on the basis that I did not have an international flight. The agent cited this as a rule at that lounge. AA seems to operate several domestics out of TBIT so this is a bit of a nuisance until there is an air-side link.
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Old Oct 14, 2015 | 5:52 pm
  #19  
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Originally Posted by MADPhil
Another data point: I was flying out of TBIT to LIH yesterday on AA at 09:15. I was denied access to the Oneworld lounge as BAEC Gold on the basis that I did not have an international flight. The agent cited this as a rule at that lounge. AA seems to operate several domestics out of TBIT so this is a bit of a nuisance until there is an air-side link.
They were wrong to deny you access in this case. They can deny an AA Emerald because they aren't entitled to lounge access on US domestic flights but as a oneworld Emerald, you're definitely entitled to use the lounge.

I've used numerous lounges on US domestic flights on the basis of my CX Emerald and have NEVER been denied lounge access.
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Old Oct 14, 2015 | 7:26 pm
  #20  
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Originally Posted by gemini573
They were wrong to deny you access in this case. They can deny an AA Emerald because they aren't entitled to lounge access on US domestic flights but as a oneworld Emerald, you're definitely entitled to use the lounge.

I've used numerous lounges on US domestic flights on the basis of my CX Emerald and have NEVER been denied lounge access.
I have had no trouble at AA lounges but the agent claimed that they had their own rules. She was able to convince a BAEC agent that she was right, or at least to wear her down. The BAEC agent did apologise to me. Had I been bothered I could have gone back to T4 and had I known they would be balky I could have stayed there, as we checking in there. Either the AA agent didn't expect trouble or he didn't notice the Emerald but he didn't say anything.
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Old Oct 20, 2015 | 5:44 am
  #21  
 
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Oneworld's own press release on the new LAX lounge states that:

"The new Business Lounge is available to passengers booked in First or Business Class on oneworld airlines departing from the terminal, or customers holding Emerald or Sapphire status in any oneworld member airline's frequent flyer programme booked in any cabin on a oneworld member airline flight from the terminal."

So they can deny you entry if your OW flight leaves from a different terminal but not if you're on a domestic OW flight departing from that terminal....


url]https://www.oneworld.com/news-information/oneworldnews/-/asset_publisher/QtTQ7EuCzxhd/content/new-los-angeles-lounge/maximized[/url]
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Old Oct 20, 2015 | 1:03 pm
  #22  
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Originally Posted by London Dude
Oneworld's own press release on the new LAX lounge states that:

"The new Business Lounge is available to passengers booked in First or Business Class on oneworld airlines departing from the terminal, or customers holding Emerald or Sapphire status in any oneworld member airline's frequent flyer programme booked in any cabin on a oneworld member airline flight from the terminal."

So they can deny you entry if your OW flight leaves from a different terminal but not if you're on a domestic OW flight departing from that terminal....


url]https://www.oneworld.com/news-information/oneworldnews/-/asset_publisher/QtTQ7EuCzxhd/content/new-los-angeles-lounge/maximized[/url]
Thanks, I suppose one could try waving that in front of them.
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Old Oct 20, 2015 | 2:09 pm
  #23  
 
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If I were you, as a BA Gold who was refused entry to the lounge for no apparent reason I'd write a letter with a request for clarification to British Airways' Head of North America and Asia Pacific Customer Service and Operations Steve Clark, who is quoted in Oneworld's press release as saying that "This new lounge facility reflects British Airways' commitment to delivering customer service excellence both in the air and on the ground."
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Old Oct 28, 2015 | 4:35 pm
  #24  
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Denied LAX TBIT lounge access, who to complain to?

I was denied access today to the oneworld lounge at LAX TBIT. I was flying on an AA domestic itinerary, but I have oneworld sapphire with airberlin gold, which should grant me access.

I have been granted access in the past (as recently as last Friday) , but I usually fly in the evenings when the dragons are trying to keep the lines down. I took the name of the dragon down, he eventually showed me some email that said all domestic itineraries have no access, but this seems contrary to oneworld rules.

Question is, who do I complain to? AA (operating carrier), AB (ffp), QF (lounge op) or oneworld? Anyone had this happen to them before? Maybe I'm in the wrong here?
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Old Oct 28, 2015 | 4:44 pm
  #25  
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Apparently theres a thread on this already... so pls merge. Though id still appreciate advice on where to direct complaints.

Last edited by no2chem; Oct 28, 2015 at 5:02 pm
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Old Oct 28, 2015 | 5:11 pm
  #26  
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I want to add that I had a similar experience trying to get in this afternoon (which I posted in another thread that hopefully gets merged). Rude agent this afternoon who I'd swear whispered my race... (maybe others who are the same race as me are doing the same thing? Dunno but really wish I had a recording...). He also kept claiming he was the manager (really? The manager has to stand as a front line agent? Dont make me laugh...)...anyway, left a real bad taste in my mouth... please post if you hear back from any complaints you file...

Last edited by no2chem; Oct 28, 2015 at 5:38 pm
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Old Oct 28, 2015 | 8:08 pm
  #27  
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Originally Posted by no2chem
I want to add that I had a similar experience trying to get in this afternoon (which I posted in another thread that hopefully gets merged). Rude agent this afternoon who I'd swear whispered my race... (maybe others who are the same race as me are doing the same thing? Dunno but really wish I had a recording...). He also kept claiming he was the manager (really? The manager has to stand as a front line agent? Dont make me laugh...)...anyway, left a real bad taste in my mouth... please post if you hear back from any complaints you file...
Your experience sounds worse than mine. I have written a letter to BA and will certainly post any response I may get.
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Old Oct 28, 2015 | 8:18 pm
  #28  
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Originally Posted by no2chem
Apparently theres a thread on this already... so pls merge. Though id still appreciate advice on where to direct complaints.
Actually, I can see this becoming more of an issue and a dedicated thread to being denied access in contravention of *O rules would be a useful reference.
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Old Oct 28, 2015 | 8:22 pm
  #29  
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Originally Posted by no2chem
... I took the name of the dragon down, he eventually showed me some email that said all domestic itineraries have no access, but this seems contrary to oneworld rules. ...
Did the email have specifics on it? As in oneworld airline membership, departure terminal, etc.?

I do note from the other thread the following post:
Originally Posted by London Dude
Oneworld's own press release on the new LAX lounge states that:

"The new Business Lounge is available to passengers booked in First or Business Class on oneworld airlines departing from the terminal, or customers holding Emerald or Sapphire status in any oneworld member airline's frequent flyer programme booked in any cabin on a oneworld member airline flight from the terminal."

So they can deny you entry if your OW flight leaves from a different terminal but not if you're on a domestic OW flight departing from that terminal....

https://www.oneworld.com/news-inform...unge/maximized
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Old Oct 29, 2015 | 12:36 am
  #30  
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No, it said something to the effect of: all passengers on domestic itineraries are to be denied access regardless of class of service or tier status.

It looked like an internal qf email. I tried to take a picture (stupid me, shouldnt have asked) but he took the paper away. He only begrudgingly produced the email after I showed him the oneworld website he kept referring to had no domestic flight exception of any sort...
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