Recent Mindpearl contact, anyone?
#76




Join Date: Jul 2002
Location: Cayman, San Diego, London
Programs: BA Lifetime Gold, AA 4MM Lifetime Platinum, Hilton Diamond, IHG Diamond Amb, Bonvoy Lifetime Gold
Posts: 1,074
Yes. Two AONEs ex-CPT booked through BA UK. Throughout the 16 segments over about nine months I constantly changed between BA/AA FF#s.
#77




Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 295
I'm not there yet; I'm still working on booking my first DONE4 with BA (it's out for pricing now). My first flight on the new ticket would be in January, but wanted to see how you changed the FF number? Calling BA? Calling AA? Online somehow? Or gate agents just before flights? I have no status on BA, so I'd want to ensure AA on all flights.
#78




Join Date: Nov 2011
Location: MEX
Posts: 1,030
FYI, as many book and credit with AA. From the website FAQs:
Which means we may be able to earn +100,000 EQM in one RTW but the earning of RDMs will stop at 75,000.
But I guess we can always switch the FF# midway as needed?
Is there a maximum number of base award miles that can be earned on a ticket?
Yes, a maximum of 75,000 miles will be awarded per ticket (inclusive of any class of service and elite status bonus miles).
Yes, a maximum of 75,000 miles will be awarded per ticket (inclusive of any class of service and elite status bonus miles).
But I guess we can always switch the FF# midway as needed?
#79




Join Date: Jul 2002
Location: Cayman, San Diego, London
Programs: BA Lifetime Gold, AA 4MM Lifetime Platinum, Hilton Diamond, IHG Diamond Amb, Bonvoy Lifetime Gold
Posts: 1,074
Once you're ticketed, phone AA to obtain the AA 6 character PNR# by giving them your first AA flight number and date.
Phone BA and tell them to take out your BA FF number on ALL flights and substitute your AA one.
Then check on the AA site that this has happened.
Phone BA and tell them to take out your BA FF number on ALL flights and substitute your AA one.
Then check on the AA site that this has happened.
#80




Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 295
I called this morning re: the itinerary I setup on Wednesday and got an agent who said that it could not be priced, "there is no valid fare". After pressing a bit to try to get details, the woman said that I was back-tracking on the itinerary (which I am not). She transferred me back to Sales and I got the same person who setup my itinerary in the first place and he could NOT make sense of the issue. He sees it as a valid itinerary (as does the online tool, as do I).
Anyway, someone (maybe the woman I spoke to earlier) canceled my itinerary so the gentleman setup a new itinerary with the same flights, put some notes in asking to rush and stating that the itinerary appears to be a valid RTW fare and sent back to pricing.
We'll see how that goes... to be continued.
#81




Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
- Last, I called in JNB to make minor changes and get it repriced. Once I was happy with the itinerary, I emailed the agent who took charge of my booking to agree on a time for him to call me, which he did to get my CC information.
Depending on your time zone, you can probably skip the second step and call directly in SA.
Depending on your time zone, you can probably skip the second step and call directly in SA.
#82




Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
I wonder if it would work to have AA create the PNR, then call BA to ticket? Since AA and BA use different GDSes, BA might not see the entire PNR, so it might not work.
#83




Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 295
Thanks everybody for the quick feedback, I'll proceed accordingly. For some reason, I get an error when I click through on the tool, so I never got as far as having the BA locator, which would save me having to run through each sector again on the phone. Other than not having QR on first flight and the lack of Australia/NZ flights showing up, are any of the segments below generally a problem with the online tool?
JNB-CPT-LHR-ZRH-NYC-ORD-EGE-ORD-MIA-ORD-PEK-CMB-KUL-REP-HKG-JNB
JNB-CPT-LHR-ZRH on BA (British)
ZRH-NYC-ORD-EGE-ORD-MIA-ORD-PEK on AA (American)

PEK-CMB-KUL on UL (Sri Lankan)
CMB-KUL-REP on MH (Malaysia)
REP-HKG on KA (Dragonair)
HKG-JNB on CX (Cathay)
JNB-CPT-LHR-ZRH-NYC-ORD-EGE-ORD-MIA-ORD-PEK-CMB-KUL-REP-HKG-JNB
JNB-CPT-LHR-ZRH on BA (British)
ZRH-NYC-ORD-EGE-ORD-MIA-ORD-PEK on AA (American)

PEK-CMB-KUL on UL (Sri Lankan)
CMB-KUL-REP on MH (Malaysia)
REP-HKG on KA (Dragonair)
HKG-JNB on CX (Cathay)
Now, I've switched to ORD-DFW-PEK which will put me on AAs 787 product; I did have 1 segment to spare and since I have yet to fly 787, I'm pushing forward with that itinerary. Now I have been able to get all the way to getting my PNR on the online tool, and it SHOULD be as simple as phoning BA JNB tomorrow am to get this thing booked. I'll come back and report here but I've got my fingers crossed and I'll be calling as soon as BA JNB opens tomorrow am.
#84




Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
Now I have been able to get all the way to getting my PNR on the online tool, and it SHOULD be as simple as phoning BA JNB tomorrow am to get this thing booked. I'll come back and report here but I've got my fingers crossed and I'll be calling as soon as BA JNB opens tomorrow am.
#85




Join Date: Feb 2006
Location: land of aahhhhs (ICT)
Programs: EXP LTPlat 2MM
Posts: 530
I think this is where you would have called Mindpearl with your flights. Maybe I'd get a new guy?? I think the consensus is to try to ticket through BA office in JNB--correct? Any other ideas? This is discouraging.
#87



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
If it is the first carrier then it does not complete the purchase in the online tool
Instead it gives you the PNR and instructs you to phone its office in the country of origin to complete the purchase
#88




Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 9,138
I did not realize this. Does it give you a price?
#89



Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,687
Yes, it shows the price including a breakdown of the taxes, fees and charges - just like you see with another airline using the online tool
IIRC the email BA sends you says the price is firm for 96hrs. If you don't pay within the 96hrs then the PNR is cancelled
IIRC the email BA sends you says the price is firm for 96hrs. If you don't pay within the 96hrs then the PNR is cancelled
#90




Join Date: Apr 2003
Location: ORD
Programs: AA ExPlat (2MM), Marriott LT Titanium
Posts: 295
Now, I've switched to ORD-DFW-PEK which will put me on AAs 787 product; I did have 1 segment to spare and since I have yet to fly 787, I'm pushing forward with that itinerary. Now I have been able to get all the way to getting my PNR on the online tool, and it SHOULD be as simple as phoning BA JNB tomorrow am to get this thing booked. I'll come back and report here but I've got my fingers crossed and I'll be calling as soon as BA JNB opens tomorrow am.
Disappointed with BA JNB right now...

