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Old Feb 24, 2017, 7:26 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Mwenenzi
This is a Guide for first time passengers using MEL

For more information:-> MEL Airport web site: www.melbourneairport.com.au

TERMINALS & AIRLINES
Melbourne Airport has 4 passenger terminals. Terminals 1, 2 and 3 are interconnected, making up the main terminal building. Terminal 4 (opened August 2015) is located next to Terminal 3.
Transfers are convenient in Melbourne Airport as it does not require bus or car transfers. Its easy to just walk, with your luggage, between terminals.

The Wikipedia entry for Melbourne airport lists airlines & routes. (May not be up to date)

Terminal 1 - Domestic
  • Qantas
Terminal 2 - International
All international flights, including for Qantas, Jetstar and Virgin Australia

Terminal 3 - Domestic
  • Virgin Australia
  • REX (departure)
Terminal 4 - Domestic
  • Jetstar Airways,
  • Regional Express (REX)
  • Airnorth

LOUNGES
Note the airport web site does not list lounges.

Melbourne Airport has 9 Airline Lounges in the International Terminal (T2). These are airside after security and emigration.
  • Air New Zealand Int'l Lounge - Level 1 (*G)
  • Emirates Lounge - Level 3
  • The House (Etihad Airways, Virgin Australia and other airlines) - Level 3
  • Qantas Club/Business Lounge - Level 1 (OWS, OWE)
  • Qantas First Lounge - Level 3 (OWE)
  • Singapore Airlines Silver Kris - Level 1 (*G)
  • Cathay Pacific First Lounge - Level 1 (OWS, OWE)
  • Marhaba Lounge (Qatar Airlines)
  • AMEX lounge
  • Plaza Premium (Priority Pass) Has cash entry


Melbourne Airport has 4 Airline Lounges in the Domestic Terminals
  • Qantas Chairmans Lounge - T1, Level 2
  • Qantas Club - T1, Level 2
  • Qantas Business Lounge - T1, Level 2
  • Virgin Australia Lounge - T3, Departures Level




OW lounges (ausbt.com.au) -->https://www.ausbt.com.au/a-qantas-fl...-lounge-access


CHECKING IN
Passengers are advised to check-in all baggage 3 hours prior to departure time. While at check-in desks passengers are required to have present passport (with visa if needed) or Personal ID (100 Points) and airline ticket/reservation. Check-in counters are located on the departures level of all terminals.

Passengers flying Qantas First, there is a land-side check-in desk designated for First passengers only in the International Terminal (T2).

For Domestic passengers, we advise you to check-in at least 2-1.5 hours prior to departure time, to meet airline cut off times. Some airlines are very strict, especially Tigerair and Jetstar.

Domestic check-ins are self service kiosks. NZ and JQ use kiosks and self bag drop for international flights. Other international airlines check-ins are traditional counter type.

Domestic Airlines cut off check-in times
  • Qantas Airways - 30 minutes prior to departure
  • Qantas Link - 30 minutes prior to departure
  • Jetstar Airways - 30 minutes prior to departure
  • Virgin Australia - 30 minutes prior to departure
  • Tigerair Australia - 45 minutes prior to departure
  • Regional Express (REX) - 30 minutes prior to departure
*These times are used as a guide only, airlines may change and alter times at anytime.

INTERNET CHECK IN
Internet Check-In is available up to 45 minutes prior to your flight, however check up with your existing carrier and their own online check in rules. Remember for International flights the check-in agent still needs to see your passport and all appropriate documents for your intended destination. All domestic airlines operating out of Melbourne currently offer internet check-in service.


SECURITY SCREENING & AEROSOLS & LIQUIDS
At Melbourne Airport, laptops and other electronic devices are to be taken out of bags and placed into a separate 'tub'. There are certain restrictions on Liquids and Aerosols, which must all be able to fit in a small compact plastic bag;
From Department of Transport & Regional Services;
All containers with drinks, creams, perfumes, sprays, gels, toothpaste and similar substances will have to be carried in a re-sealable transparent plastic bag, no larger than one litre, and be inspected separately at the airport screening point.
Each container should not have a capacity greater than 100 millilitres and all containers should fit comfortably in the re-sealable plastic bag. Exceptions will be made for passengers with medical conditions and quantities of baby food required for the flight. However, these items may be subject to additional security checks. Passengers can still take on board items purchased after the screening point, including duty free.
DEPARTING MELBOURNE - INTERNATIONALLY
Passengers departing Melbourne to board an international flight are required to have present passport and airline boarding pass at the entrance to departure area for inspection by an airport officer.

Then carry-on baggage is checked through security screening. A short walk to the Australian exit controls to the self service kiosks (if using an eligible passport) or the desks with Border Control officers.

To ensure a speedy process through emigration and security check, don't forget your express pass from the check-in agent if flying in Business Class or First Class! (right hand lane on the entering departure area).

Passengers who have brought Duty Free prior must show a Duty Free representative for processing after emigration.


ARRIVING PASSENGERS - INTERNATIONAL
If MEL is your port of entry into Australia you have to clear immigration, customs and quarantine with all your carry on and checked luggage. Check the visa/ETA requirements before your flight or you may be denied boarding (refer below)

There are no arrivals lounges at any Australian airport.

All passengers arriving into Melbourne, must have completed an Australian Immigration Arrival Card, where passengers are to DECLARE all items listed on the card, as Australia is very strict on Quarantine laws.

Once your aircraft has arrived into MEL, simply follow the sign "Arrivals" to where passengers are required to provide Passport with visa (if needed). Self service Smartgate are available for some passport holders. The arrival card is later handed to the officer at Customs.

Once completing Immigration passengers are to collect their baggage. The arrival card is handed to the Border Protection officer at customs barrier who direct passengers to lanes for inspection (declared goods) or outside if no inspection required.

NOTE: Australia is very restrictive of imported (and even inter-state) meats, fruits, vegetable matter and even dirt on one's shoes from rural or farm areas. There are amnesty bins to dump "contraband" in, but if you have any doubt declare it in your entry form so you can avoid serious fines.

MEL also has E-passport kiosks/SmartGate for immigration. SmartGate can be used by Australian, New Zealand, Singaporean, United States and United Kingdom passport holders of 16 and over. Simply place your passport at the scanner, answer the questions truthfully, then collect your card and proceed to a screening gate to get your face checked and recognised. Try to use SmartGate to avoid the long queues.
Au government link----> smartgate
Arrivals SmartGate enables eligible travellers arriving at Australias eight major international airports the option to self-process through passport control. It provides a secure and efficient way to clear through passport control.

Arrivals SmartGate uses the information in ePassports and facial recognition technology to perform checks usually conducted by an Australian Border Force officer.
FT Thread ---> Smartgate at Australia & NZ immigration Click to open the wiki

Australian Visa/ ETA
  • Link to Australian government web site---> Entering or leaving Australia
  • Link to Australian government web site---> Crossing the border
  • Link to Australian government web site ----> Visa types
  • Link to Australian government web site ---> Transit visa. Needed by some passport holders when doing international airside transit
  • Link to Australian government web site (application) ----> Australian Electronic Travel Authority AUD$20. For passports holders from Brunei Darussalam, Canada, Hong Kong (SAR PRC), Japan, Malaysia, Singapore, South Korea and United States. Beware of non government 3rd party look-a-like web sites that charge more, often found with a browser web search. Only the Australian government web site/department issues visas. The other scam web sites just send you data to the Au Gov web site.
  • FT thread---> Free Australian ETA Visa application* Click to open the wiki
    Processing Australian ETAs for free * to FT members (and up to 3 more friends & family) who have more than 80 posts, AND have at least been members for more than 12 months! Please read post 1. Thanks to Guy Betsy for his service to the FT community


TRANSFERRING INTERNATIONAL to INTERNATIONAL
For passengers transferring internationally from MEL, once you have arrived and disembarked, simply stay Airside and follow the sign "Transit" and follow the escalators up to the departures level. Depending on your airline, your bags may have been transferred to your next flight. Passengers who have not collected their boarding pass for their continuing flight please contact the information desk on the departures level for your boarding pass to be issued. If passengers have Lounge access, boarding passes can be issued or be collected at the Gate issued for you flight. There are no Airline Transfer desks at MEL.

If you have booked 2 separate tickets on different airlines and they do not have interline agreements (i.e. AirAsia KUL-MEL then Air New Zealand MEL-AKL) you must clear immigration and quarantine and collect your bags to re-checkin for your next flight. Allow for at least 2 hours during non-peak times or 4 hours during peak times, international check-in cutoff time is usually 1 hour to 45 minutes prior to departure time.

From post 167 in this thread
Originally Posted by Kiwi Flyer
.....at MEL international transit is often unmanned (over 50% in my experience in many international transits at MEL). There is a phone on the wall to get someone to come across from departure security, which typically takes 10-20 minutes......
TRANSFERRING INTERNATIONAL to DOMESTIC
Passengers transferring domestically, regardless of the flight you have arrived from, you are to complete the same process as of arriving passengers; refer to "ARRIVING PASSENGERS - INTERNATIONAL". Once completed Immigration and quarantine, simply go up 1 level to the departures level to check-in for your domestic flight; refer to "TERMINALS & AIRLINES" for domestic airline information.

ARRIVING PASSENGERS - DOMESTIC to INTERNATIONAL TRANSFERS
Once passengers have arrived into Melbourne, simply go up one level to the departures level to Terminal 2. Depending on your airline, they will transfer your baggage onto your International flight, QF, JQ (selected itineraries) and VA will automatically transfer your bags if booked on 1 single ticket. Passengers flying Tigerair and REX are advise to contact their airline.

INTERNATIONAL FLIGHT WITH STOP AT ANOTHER AUSTRALIAN CITY
MEL has some international flights that transit to other Australian cities. Once passengers have checked-in for your international flight at the origin destination, bags will be connected onto the final destination.

DOMESTIC FLIGHTS OPERATING OUT OF T2 (INTERNATIONAL)
Some domestic flights depart from the international T2 terminal. These are bookable and are considered a domestic flight. Passengers will still need to adhere to International check-in times of 3 hours prior. Identification is needed (100 Points). A drivers license with photo is acceptable. The boarding pass will have a 'orange' domestic sticker and will be stamped by the Border Protection officer.

HOW TO GET TO MELBOURNE CITY?
Link-----> https://www.melbourneairport.com.au/...Buses-shuttles
Melbourne Airport has taxi and bus service direct to the city centre.
  • SkyBus departs every 10 minutes direct to Southern Cross Station www.skybus.com.au
  • A Taxi Fare would settle you back around Au$55 Australian Dollars to the city
  • Smartbus Route 901 departs from the T4 terminal forecourt and routes to Frankston*
*Please note, that to use Melbourne's Public Transport system (Train/Bus/Tram), you must have a valid Myki card. A Myki Visitor Pack can be purchased at the news agency, sky bus kiosks and the information desk in the arrivals hall.

More information about Myki can be found here: Myki Visitors Value Pack

AIRPORT HOTELS
Melbourne Airport has 4 hotels onsite, the Park Royal connect directly to the main terminal building, with Holiday Inn and Ibis Budget in walking distance from the main terminal building.
  • Park Royal Melbourne Airport (****)
  • Holiday Inn Melbourne Airport (***)
  • Ibis Budget Melbourne Airport (**)
  • Mantra Tullamarine (***)
    The Mantra Tullamarine Hotel is located close to the airport, about 5 minute drive buy hotel shuttle
  • Quest Melbourne Airport (****),Nearby to the Mantra is also the newly built Quest Melbourne Airport which also includes serviced apartments.
AFF 03 June 2024 The Best Hotels at Melbourne Airport

AIRLINE TICKETING OFFICES
Melbourne Airport's Airlines have ticketing desks on Level 2 in Terminal 2 or respective airline ticketing desks in the domestic terminals.

RESTAURANTS - WHERE CAN I EAT?
Melbourne Airport is a medium sized airport, and there is limited choice landside. There are selections of fast food chains, bars and cafe's around the airport. Airside T2 has quite a few iconic Melbourne restaurants including Cafe Vue (theres also Cafe Vue Express landside), Little Ludlow Pub and Bar Pulpo by MoVida.

Terminal 4 (T4) has a large selection of food and beverage outlets ranging from Mc'Donalds to Melbourne icons such as Brunetti's.

Melbourne is well represented with Hotels across all brands; IHG (Intercontinental, Holiday Inn, Crowne Plaza), HHonours (Hilton, Double Tree), Accor (Sofitel, Novotel, Pullman, Grand Mercure, Mercure, M Collection, The Sebel, Ibis), Marriott [Starwood] (Westin, Sheraton, Four Points ,Marriott), Hyatt (Grand Hyatt, Park Hyatt). Local brands include Crown Resorts (Crown Towers, Crown Metropol, Crown Promenade), Hotel Windsor, Grand Hotel Melbourne, Ovolo, Art Series (The Black Man, The Cullen, The Olsen).


Disclaimer
This is a general guide only. For more detailed information do your own research. Partially for passport-visa issues.

Update
16 April 2019
05 Jun 2024
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Airport info MELBOURNE (MEL) - amenities, transfers, transport

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Old Jan 10, 2017, 9:26 pm
  #121  
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Join Date: Apr 2001
Location: MEL CHC
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Originally Posted by rasheed
I think a section to the FAQ about shared van transport services to CBD should be added. Because of the airport surcharge on the train, I found these services to be reliable and cost effective.

I think for MEL, the most common one is Starbus (http://www.starbus.net.au/). They sell direct as well as through OTAs (Expedia seems to sell quite a bit). My math for my group had this service to be cheaper for door to door. Usually you have 1-3 stops when leaving the airport, and they fill and go from my experience. Hotel pickup is more route scheduled, but I still found it relatively easy.

I am sure there are other services, but they were not priced as well in my circumstance.

With the train, you also have to move your luggage quite a bit and that can be a bit of a pain to juggle.
There is no train to/from MEL airport. That will be in a decade or more (subject to politicians & regulatory issues)
Confused with SYD maybe?
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Old Jan 10, 2017, 9:34 pm
  #122  
 
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Originally Posted by Mwenenzi
There is no train to/from MEL airport. That will be in a decade or more (subject to politicians & regulatory issues)
Confused with SYD maybe?
Yep. I meant the normal bus service which does not go door to door (but to the downtown general CBD area where you either walk or take another method from there).

My apologies. Yes, I did use a door to door service in SYD too versus the train.

Rasheed
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Old Jan 10, 2017, 9:38 pm
  #123  
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Originally Posted by rasheed
I meant the normal bus service which does not go door to door (but to the downtown general CBD area where you either walk or take another method from there).
That's https://www.skybus.com.au/ They then have a small bus that takes you from their depot at Flinders Spencer St station to your hotel/office, at no additional charge.

Last edited by Mwenenzi; Jan 10, 2017 at 10:46 pm Reason: corrected station
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Old Jan 10, 2017, 10:07 pm
  #124  
 
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Originally Posted by Mwenenzi
That's https://www.skybus.com.au/ They then have a small bus that takes you from their depot at Flinders St station to your hotel/office, at no additional charge.
Just to be clear the Melbourne CBD depot is at Southern Cross/Spencer Street station.

If you don't have much luggage it's usually quicker to catch the tram which is free within the CBD.
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Old Mar 22, 2017, 7:03 pm
  #125  
 
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I'm going to be having lunch in T3 at MEL tomorrow. What's the best place airside for food (sit-down meal preferred)?
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Old Apr 5, 2017, 5:22 am
  #126  
 
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Some little-known facts about ground travel to and from inner city suburbs that aren't on the wiki (and maybe should be?)

There are a number of companies that provide a shared-ride service between inner city suburbs (e.g. Carlton) and the airport. If you've experienced Supershuttle in the USA, this is similar.

Finding these companies may not be easy. Google may be your friend here. The only one I've seen on arrival with a manned station where you can buy a cash ticket is Starbus (not to be confused with the aggressively marketed Skybus), for which you can buy a ticket for at the information booth at Qantas domestic baggage claim when someone is there.

Fares are similar to Skybus (about 20AUD one way, discount for a return trip). Major advantage is you get dropped off or picked up at your desired destination.
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Old Apr 6, 2017, 6:21 pm
  #127  
 
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Originally Posted by Mwenenzi
There is no train to/from MEL airport. That will be in a decade or more (subject to politicians & regulatory issues)
Confused with SYD maybe?
There is a public transport option to MEL (and you can use Myki), though it combines bus and train services.
florin is offline  
Old Apr 8, 2017, 6:04 pm
  #128  
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Originally Posted by florin
There is a public transport option to MEL (and you can use Myki), though it combines bus and train services.
It is a bus to the airport intended for workers not pax and they do everything possible to make it unattractive compared to Skybus (e.g. walk several hundred metres from the terminal to get to the bus stop); it is cheaper though (same as SYD airport buses which are located to be undesirable compared to the expensive but convenient train).
number_6 is offline  
Old May 11, 2017, 10:40 am
  #129  
 
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Sorry if this has been posted before....Is there a fast track for immigration in Melbourne for business/first class passengers?
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Old May 11, 2017, 11:13 am
  #130  
 
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Originally Posted by toz100
Sorry if this has been posted before....Is there a fast track for immigration in Melbourne for business/first class passengers?
Yup, if your airline participates, you'll get an Express Path voucher. If you have an acceptable country's chipped passport then that would still be faster having to go talk to an immigration officer.
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Old May 11, 2017, 8:12 pm
  #131  
 
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The main benefit of express passes is for customs screening; the lines for this can be very long and an express pass allows you to jump the queue.
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Old May 11, 2017, 10:48 pm
  #132  
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Originally Posted by whughes3
The main benefit of express passes is for customs screening; the lines for this can be very long and an express pass allows you to jump the queue.
The last few times customs hasn't been allowing express passes when I've been (but the lines were not very long).
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Old May 12, 2017, 9:55 pm
  #133  
 
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Originally Posted by number_6
The last few times customs hasn't been allowing express passes when I've been (but the lines were not very long).
It has worked fine for me 5 times so far this year, most recently ~2 weeks ago.
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Old May 31, 2017, 6:59 pm
  #134  
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Have a UA ticket in February to LAX on NZ -- MEL-AKL-LAX. Both segments in J.

Is there an AZ or *A lounge in MEL?
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Old May 31, 2017, 7:09 pm
  #135  
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Originally Posted by wco81
Have a UA ticket in February to LAX on NZ -- MEL-AKL-LAX. Both segments in J.

Is there an AZ or *A lounge in MEL?
Easy to determine lounges by looking at the MEL airport web site. http://melbourneairport.com.au/fligh...e-lounges.html

There is an Air New Zealand (NZ) lounge. Recently refurbished. And a SQ lounge [ AZ=Alitalia ]
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