Last edit by: Mwenenzi
Australia
Entry
FT thread ---> Australia immigration (incl ETA visa) & customs
Australian government web site Arrivals SmartGate
Australian government web site If arrivals SmartGate doesn't work for me, will I have to join the back of the manual queue? -->No
SmartGate is no longer only associated with USA Global Entry or Nexus/Sentri or anything to do with APEC
SmartGate on wikipedia
You get a card at a self service kiosk, by placing your passport on the slide, and then put that card into the SmartGate. Use the first available kiosk. They are in the passage ways and at the SmartGate area. Most people will not talk to an immigration agent.
From Arriving into Australia > Arrivals SmartGate
Australia
Departure
Australian government web site Departing from Australia
From Departing from Australia > Departures SmartGates
New Zealand
FT thread NZeTA required from 1 October 2019 to visit or transit New Zealand.
Visa
NZ government web site How to apply for a visitor's visa
NZ government web site About this visa Visitor Visa
NZ government web site Apply for your visa online
NZ government web site Do you need a visitor's visa?
Note:
Visa waiver (check for other conditions)
Entry
NZ government web site Travelling to NZ - On your arrival
NZ government web site Travelling to NZ - egate
New Zealand Departure
NZ government web site Leaving NZ
Entry
FT thread ---> Australia immigration (incl ETA visa) & customs
Australian government web site Arrivals SmartGate
Australian government web site If arrivals SmartGate doesn't work for me, will I have to join the back of the manual queue? -->No
SmartGate is no longer only associated with USA Global Entry or Nexus/Sentri or anything to do with APEC
SmartGate on wikipedia
You get a card at a self service kiosk, by placing your passport on the slide, and then put that card into the SmartGate. Use the first available kiosk. They are in the passage ways and at the SmartGate area. Most people will not talk to an immigration agent.
From Arriving into Australia > Arrivals SmartGate
Arrivals SmartGate enables eligible travellers arriving at Australias eight major international airports the option to self-process through passport control. It provides a secure and efficient way to clear through passport control.
Arrivals SmartGate uses the information in ePassports and facial recognition technology to perform checks usually conducted by an Australian Border Force officer.
Arrivals SmartGate uses the information in ePassports and facial recognition technology to perform checks usually conducted by an Australian Border Force officer.
Eligibility to use arrivals SmartGate
You are eligible to use arrivals SmartGate if you:
are aged 16 years* or older
hold an ePassport from one of the following:
Airline crew who meet these eligibility requirements can choose to use arrivals SmartGate rather than being manually processed through the crew lane.
Australian and New Zealand ePassport holders travelling on military orders are not eligible to use arrivals SmartGate.
* Australian children aged 10 to 15 years (inclusive) can use arrivals SmartGate if they are accompanied by at least two adults.
You are eligible to use arrivals SmartGate if you:
are aged 16 years* or older
hold an ePassport from one of the following:
- Australia
- Canada
- China
- France
- Hong Kong
- Ireland
- Japan
- Korea
- Macau
- New Zealand
- Singapore
- Sweden
- Switzerland
- United Kingdom
- United States of America.
Airline crew who meet these eligibility requirements can choose to use arrivals SmartGate rather than being manually processed through the crew lane.
Australian and New Zealand ePassport holders travelling on military orders are not eligible to use arrivals SmartGate.
* Australian children aged 10 to 15 years (inclusive) can use arrivals SmartGate if they are accompanied by at least two adults.
Departure
Australian government web site Departing from Australia
From Departing from Australia > Departures SmartGates
Departures SmartGate is a secure and simple system that automates the checks usually conducted by an Australian Border Force officer, making it the smart way through the airport. Departing passengers can use the departures SmartGate to self-process through passport control at Australias major international airports.
Departures SmartGate uses the information in your passport with face recognition technology to identify you and clear you for departure. Departures SmartGate is a simple and quick way for passengers to cross the border.
Departures SmartGate uses the information in your passport with face recognition technology to identify you and clear you for departure. Departures SmartGate is a simple and quick way for passengers to cross the border.
New Zealand
FT thread NZeTA required from 1 October 2019 to visit or transit New Zealand.
Visa
NZ government web site How to apply for a visitor's visa
NZ government web site About this visa Visitor Visa
NZ government web site Apply for your visa online
NZ government web site Do you need a visitor's visa?
Note:
- NZ Government link Government confirms Electronic Travel Authority details NZ$6.00 / NZ$12.00
- NZ Government link International Visitor Conservation and Tourism Levy NZ$35.00
Visa waiver (check for other conditions)
Who doesn't need a visitor's visa
If youre coming to NZ on holiday, you dont need to apply for a visitor visa if youre:
If youre coming to NZ on holiday, you dont need to apply for a visitor visa if youre:
- an Australian citizen or permanent resident
- a UK passport holder whos visiting NZ for less than 6 months
- visiting for less than 3 months and from:
- Andorra
- Argentina
- Austria
- Bahrain
- Belgium
- Brazil
- Brunei
- Bulgaria
- Canada
- Chile
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia (and you're not travelling on a non-citizen's (alien's) passport)
- Finland
- France
- Germany
- Greece (and your passport was issued after 1 January 2006)
- Hungary
- Hong Kong (and you're travelling on a Hong Kong Special Administrative Region or British National (Overseas) passport)
- Iceland
- Ireland
- Israel
- Italy
- Japan
- Korea (South)
- Kuwait
- Latvia (and you're not travelling on a non-citizen's (alien's) passport)
- Liechtenstein
- Lithuania (and you're not travelling on a non-citizen's (alien's) passport)
- Luxembourg
- Macao (and you're travelling on a Macao Special Administrative Region passport)
- Malaysia
- Malta
- Mauritius
- Mexico
- Monaco
- Netherlands
- Norway
- Oman
- Poland
- Portugal (and you also have the right to live permanently in Portugal)
- Qatar
- Romania
- San Marino
- Saudi Arabia
- Seychelles
- Singapore
- Slovak Republic
- Slovenia
- Spain
- Sweden
- Switzerland
- Taiwan (and you also have the right to live permanently in Taiwan)
- United Arab Emirates
- United States of America (including USA nationals)
- Uruguay
- Vatican City.
NZ government web site Travelling to NZ - On your arrival
NZ government web site Travelling to NZ - egate
eGate is an automated way to get through passport control.
In New Zealand, youll find eGates at Auckland, Wellington, Christchurch and Queenstown airports.
You can use eGate if you are 12 years of age or older, and have an ePassport from:
In New Zealand, youll find eGates at Auckland, Wellington, Christchurch and Queenstown airports.
You can use eGate if you are 12 years of age or older, and have an ePassport from:
- New Zealand
- Australia
- the United Kingdom
- the United States
- Canada
- China
- France
- Germany
- Ireland
- Netherlands.
NZ government web site Leaving NZ
eGates allow travellers in some airports to process themselves ie their passport doesnt need to be checked by a Customs officer.
You can use eGates if you:
are 12 years or older
have an e-Passport from:
You can use eGates if you:
are 12 years or older
have an e-Passport from:
- New Zealand
- Australia
- the United Kingdom
- the United States of America
- Canada
- China
Smartgate at Australia & NZ immigration
#1
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattExpl.►HiltonGold►ALL Silver
Posts: 21,917

Good news for those from the USA coming to Oz:
Global Entry and Nexus/Sentri Users Now Eligible for SmartGate in Australia
Smartgate is automatic entry rather than seeing an immigration officer.
Australian Customs - Smartgate
Smartgate - US Global Entry Program Trial
US Global Entry Trial brochure.
Global Entry and Nexus/Sentri Users Now Eligible for SmartGate in Australia
... members of Global Entry or Nexus/Sentri are now automatically eligible to use Australia’s SmartGate automated border processing system when arriving in the country. No enrollment is required and travelers can bypass the passport/immigration lines and proceed to a SmartGate kiosk. ...
Australian Customs - Smartgate
Smartgate - US Global Entry Program Trial
US Global Entry Trial brochure.
#4
Join Date: Aug 2005
Location: SNA Rwy 20L
Programs: QF Silver
Posts: 703
Don't think you get passport stamps anymore -- I was just in Oz last December and wanted to use the SmartGate lines (US passport) but the kiosks were down so I had to use the conventional immigration lines. I was surprised not to get a stamp and asked if they would stamp my passport since I might apply for AU citizenship in a few years & would like the proof of time in country. They told me that everything was electronic & they didn't even have the stampers any more.
#5
Join Date: Nov 2003
Location: Utah
Posts: 454
#6
Join Date: Feb 2002
Location: MEL
Posts: 2,441
#8
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,082
Apparently GE doesn't exempt USA citizens from applying for an ETA (or visa).
#9
Join Date: Feb 2007
Location: CBR
Programs: QF WP, AC*G
Posts: 1,220
#10
Join Date: Jan 2006
Posts: 929
First time using the Gate as US GE. Had to purchase a $20 ETA at US departure. Arrived at MEL. There are many kiosks on the way to immigration. Stopped at one, scanned my US passport, answered 3 questions no and received a ticket. Took the ticket to the Smartgate lane. There was no line for regular immigration but wanted to see what would happen. Someone directing traffic walked me over to the Gate to make sure it would work. Inserted ticket, looked at monitor (she told me to remove glasses which made it difficult for me to see monitor and impossible to follow any directions). Got my ticket back without doing anything other than inserting ticket and looking at monitor and was on my way about as fast as the first person to reach regular immigration sans queue. Very cool.
#11
Join Date: Sep 2012
Location: Australia and Canada
Programs: Qantas FF Plat; Virgin Aust Plat;
Posts: 799
First time using the Gate as US GE. Had to purchase a $20 ETA at US departure. Arrived at MEL. There are many kiosks on the way to immigration. Stopped at one, scanned my US passport, answered 3 questions no and received a ticket. Took the ticket to the Smartgate lane. There was no line for regular immigration but wanted to see what would happen. Someone directing traffic walked me over to the Gate to make sure it would work. Inserted ticket, looked at monitor (she told me to remove glasses which made it difficult for me to see monitor and impossible to follow any directions). Got my ticket back without doing anything other than inserting ticket and looking at monitor and was on my way about as fast as the first person to reach regular immigration sans queue. Very cool.

#13
Join Date: Sep 2009
Location: Scotland - ABZ
Programs: Qantas LTG, BA-Blue, KLM -Gold, SAS - Silver
Posts: 2,047
please, and ask Uncle Sam to give Aussies receprocity when arriving in US
#14
Join Date: Jan 2010
Posts: 1,280
I always read about Australia accepting Global Entry, but never about New Zealand. When I was in NZ in December, I noticed that they also allowed Global Entry to use the express lanes. Granted, the lines in NZ were not nearly as bad as in AU, but it is still nice to have. The problem we had in AU is that my BF still has the old passport (non-biometric), so we were not able to use the Smartgate in AU. Fortunately, this was not an issue in NZ, since we still went through an customs agent, just no line to wait in. It seemed like they just started to accept Global Entry, since he was not really familiar with it, but they were aware of it.
#15
Join Date: Jul 2006
Posts: 1,313
I always read about Australia accepting Global Entry, but never about New Zealand. When I was in NZ in December, I noticed that they also allowed Global Entry to use the express lanes. Granted, the lines in NZ were not nearly as bad as in AU, but it is still nice to have. The problem we had in AU is that my BF still has the old passport (non-biometric), so we were not able to use the Smartgate in AU. Fortunately, this was not an issue in NZ, since we still went through an customs agent, just no line to wait in. It seemed like they just started to accept Global Entry, since he was not really familiar with it, but they were aware of it.