Bought a pair of extremely cheap CO tickets several months ago, DTW-EWR-CDG-EWR-DTW, for Feb 2004.

NWA has now changed Elite rules for 2004, and we will get only 50% credit for this trip towards our '04 NWA Elite requalification. I realize this is a small price to pay for having NWA maintain their Elite program without too many changes.

Nevertheless, I'd at least like to try to increase our EQM yield. I know that on a space-available basis on the day of travel, NWA will accept CO tickets at the counter for the same destination. Don't know if they'd do this for an international trip. In any case, couldn't do this on the outbound, since I understand this leads to cancellation of the return portion.

However, if we show up at the NW counter in CDG on the return date, might NWA accept our CO tickets? (We travel without checked luggage.) I do know that when I did this last month in PDX, I got the mileage for the NW flight, not the CO flight. Any thoughts on this being possible?

I look forward to an educated response to this, too. My biggest fear would be that CO would cancel the return due to miscommunication regarding the outbound. Then if NW did not BUMP, you are stuck buying an incredibly high priced ticket.
Can you get the return switched to NW if they accept the outbound?

Experts?

Thanks.

I'm only posting because no one else has replied, since I'm not an expert by any means. My understanding though, from other posts, is that there is no BUMP program as such for international flights on NW.

The domestic BUMP program is a revenue capture program that is based on clearinghouse rules that allow carriers to be paid on un-endorsed, less than full fare domestic tickets issued by other US flag carriers. Because the clearinghouse will not pay un-endorsed, less than full fare coupons on international routes, NW will require your ticket to be endorsed over to them by the original carrier. The only exception is full fare Y, C, or F tickets, which can be accepted without endorsement by any carrier.

I guess the short answer to your specific situation is that you'll need to get CO to endorse your ticket over to NW. NW won't accept the ticket without the endorsement because they are unlikely to get paid without it when it goes to the clearinghouse. CO is unlikely to endorse it just because you want to earn 100% EQM, so I'm afraid that you're probably out of luck. If you can convince CO to endorse the ticket though, NW can take control of the entire record and book your travel both ways. Since the domestic BUMP program is space available, they are usually not able to book positive space for your return, but endorsed tickets are different and NW can book both directions.

This is my understanding of the rules, and I would be happy to be corrected by one of our lovely lurkers from NWA if I'm wrong.

[This message has been edited by lopez151 (edited Nov 29, 2003).]

Here's a couple of thoughts:

1) Write Beth Shultis and perhaps even Richard Anderson and explain your situation, and ask them if you could help you by putting you on NW flights instead. Stress to them that you understand the logic behind your changes, and have no issues with it, and will certainly work with it in the future, but that you feel it's unfair to apply it to tickets already purchased. Perhaps they'll get you onto NW metal, or make an exception for the EQM.

2) If that doesn't work, after you fly, ask them again for the EQM.

I am sure their intentions were not to hurt their loyal customers (that hasn't been NW's theme for a while), and that asking for an exception is not wildly unreasonable.

Steve

I would consider canceling my CO tickets and applying the residual value to a future flight that will earn 100% EQM's with Worldperks.

Here's a low cost Northwest option for February travel:

Check out the VLXEUR15 fare designator on nwa.com for DTW/CDG in February at a Fare of $415.96.

Note this a promo fare and you may have to purchase it immediately before it sells out.

Here are the Full Fare rules for this ticket:

*** Fare Basis Code: VLXEUR15 ***

1. Other Discount:OTHER DISCOUNTS: NOTE - THESE FARES ARE NOT VALID WITH ANY OTHER COUPON/ CERTIFICATE OR BONUS OFFER/CORPORATE DISCOUNT/ PROMOTION/ WORLDPERK AIR TRAVEL AWARD/ OR GROUP TRAVEL. UPGRADES ARE NOT PERMIITED

2. Child Discount:CHILD DISCOUNT: NO RESTRICTION

3. Penalties:PENALTIES: CHANGES ANY TIME CHARGE USD 200.00. NOTE - CHILD DISCOUNT APPLIES. FEE MAY BE WAIVED IN CASE OF ILLNESS OF PASSENGER OR TRAVELING COMPANION OR DEATH OF PASSENGER/ IMMEDIATE FAMILY/TRAVELING COMPANION PER DEATH/ ILL PROVISIONS AS DEFINED IN NW/KL GENERAL RULE 4. A VALID MEDICAL CERTIFICATE IS REQUIRED. ---- CHANGES ARE NOT ALLOWED TO ORIGIN/DESTINATION. SEE CANCELLATIONS. ----- IF CHANGES ARE MADE TO THE FIRST TICKETED FLIGHT THE ITINERARY MUST BE RE-PRICED AT -CURRENT- FARE LEVELS AND THE NEW ITINERARY MUST REQUALIFY FOR ALL THE PROVISIONS OF THE ORIGINALLY TICKETED FARE I.E.ADVANCE RESERVATIONS/TICKET PURCHASE/MINIMUM/ MAXIMUM STAY/BOOKING CLASS/SEASONALITY/ETC. ---- VALUE OF THE NEW FARE -MUST- BE EQUAL OR HIGHER THAN THE ORIGINAL FARE. IF THE NEW ITIN REQUALIFIES FOR THE ORIGINALLY TICKETED FARE BUT RESULTS IN A HIGHER FARE - THE DIFFERENCE IN FARE AND THE CHANGE FEE MUST BE COLLECTED AT TIME OF REISSUE. ----- IF CHANGES ARE MADE TO OTHER THAN THE FIRST TICKETED FLIGHT THE FARE LEVELS IN EFFECT AT TIME OF ORIGINAL TICKET ISSUE WILL APPLY PROVIDED THE NEW ITINERARY REQUALIFIES FOR ALL THE PROVISIONS OF THE ORIGINALLY TKTD FARE -INCLUDING SEASONALITY- BUT IGNORING ANY ADVANCE RSVN OR TICKET PURCHASE REQUIREMENTS. ---- IF THE NEW ITIN REQUALIFIES FOR THE ORIGINALLY TKTD FARE BUT RESULTS IN A HIGHER FARE -DUE TO DAY OF WEEK CHANGES OR AN INCREASE IN THE FARE - THE DIFFERENCE IN FARE AND THE USD200.00 CHANGE FEE WILL BE COLLECTED. IF THE NEW ITIN RESULTS IN A LOWER FARE DUE TO DAY OF WEEK CHANGES THE - DIFFERENCE IN FARE WILL BE APPLIED TOWARDS THE USD200.00 CHANGE FEE. ---- IF AT ANYTIME CHANGES REQUESTED BY THE PASSENGER RESULT IN THE ITINERARY NO LONGER QUALIFYING FOR THE TICKETED FARE THE CANCELLATION PROVISIONS BELOW SHALL APPLY. CANCELLATIONS ANY TIME TICKET IS NON-REFUNDABLE. NOTE - TICKET MAY BE REFUNDED OR USED TOWARD THE PURCHASE OF ANOTHER TICKET IF DUE TO ILLNESS OF PSGR/TRAVELING COMPANION- OR DEATH OF PSGR/IMMEDIATE FAMILY MEMBER/TRAVELING COMPANION PER THE DEATH/ILL PROVISIONS AS DEFINED IN THE NW/KL GENERAL RULE 4. VALID MEDICAL/DEATH CERT IS REQUIRED. -------- IF RESERVATIONS AND TICKETING OCCUR ON THE SAME DAY A FULL REFUND IS PERMITTED WITHOUT PENALTY UP TO ONE DAY AFTER TICKET IS PURCHASED. ------ --PRIOR TO DEPARTURE-- FULL VALUE OF ORIGINAL TICKETED FARE MAY BE APPLIED TOWARDS PURCHASE OF A NEW PUBLISHED FARE OF EQUAL OR GREATER VALUE UPON PAYMENT OF A USD 200.00 ADMINISTRATIVE FEE AND ANY DIFFERENCE IN FARE PROVIDED- THE RESERVATIONS ARE MADE FOR THE NEW ITINERARY PRIOR TO THE ORIGINALLY SCHEDULED/TICKETED FLIGHT. ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE AND MUST BE CARRIED FORWARD IN THE ENDORSEMENT BOX OF THE NEW TICKET. ------- --AFTER DEPARTURE-- FULL VALUE OF ORIGINAL TICKETED FARE MAY BE APPLIED TOWARDS PURCHASE OF A NEW PUBLISHED FARE OF EQUAL OR GREATER VALUE UPON PAYMENT OF A USD 200.00 ADMINISTRATIVE FEE AND ANY DIFFERENCE IN FARE PROVIDED- CHANGES TO RESERVATIONS ARE MADE PRIOR TO THE ORIGINALLY SCHEDULED/TICKETED FLIGHT SHOWN ON THE FIRST UNUSED COUPON REMAINING IN THE TICKET. THE ORIGINAL NON-REFUNADLE AMOUNT REMAINS NON-REFUNDABLE AND MUST BE CARRIED FORWARD IN THE ENDORSEMENT BOX OF THE NEW TICKET. THE NEW FARE MUST ALLOW RETROACTIVE APPLICATION.

4. Accompanied Travel:ACCOMPANIED TRAVEL: NO RESTRICTION

5. Surcharges:SURCHARGES: ORIGINATING AREA 1 - A SECURITY SURCHARGE OF USD 8.00 PER DIRECTION WILL BE ADDED TO THE APPLICABLE FARE FOR DEPARTURE OF EACH TRANSATLANTIC SECTOR.

6. Blackout Dates:BLACKOUT DATES: NO RESTRICTION

7. Combinability:COMBINABILITY: DOUBLE OPEN JAWS NOT PERMITTED. ADD-ONS PERMITTED. END-ON-END END-ON-END COMBINATIONS PERMITTED. VALIDATE ADJACENT LINE OF FLIGHT FARE COMPONENTS ONLY. TRAVEL MUST BE VIA THE POINT OF COMBINATION. OPEN JAWS/ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM SINGLE OPEN JAWS -TO FORM ROUND TRIPS/CIRCLE TRIPS. PROVIDED - COMBINATIONS ARE WITH ANY -EUR15/-EUR16 TYPE FARES FOR CARRIER NW/KL IN RULE 1WEB IN TARIFF TAPVR - BETWEEN AREA 1-AREA 2/3 AND GUAM-AREA 2.

8. Transfers:TRANSFERS: NO RESTRICTION

9. Stopovers:STOPOVERS: NO STOPOVERS PERMITTED.

10. Maximum Stay:MAXIMUM STAY: RETURN TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO LATER THAN 30 DAYS AFTER DEPARTURE FROM FARE ORIGIN.

11. Minimum Stay:MINIMUM STAY: RETURN TRAVEL FROM INBOUND TRANSATLANTIC SECTOR MUST COMMENCE NO EARLIER THAN THE FIRST SUN AFTER DEPARTURE FROM FARE ORIGIN.

12. Advance Reservations/Ticketing Restrictions:ADVANCE RES/TKTG: RESERVATIONS FOR ALL SECTORS AND TICKETING MUST BE COMPLETED AT THE SAME TIME. WAITLIST AND STANDBY NOT PERMITTED. NOTE - OPEN SEGMENTS NOT PERMITTED.

13. Flight Applications:FLIGHT APPLIC: IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO CHI VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO CVG VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO DEN VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO DFW VIA IAH AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO DTT VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO GRR VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO HNL VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO HOU VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO IND VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO LAS VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO LAX VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO MEM VIA IAH AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO MEX VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO MIA VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO MKE VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO MSP VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO NYC VIA IAH AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO PDX VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO PHX VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO SAN VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO SEA VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO SFO VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO SJC VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO STL VIA EWR/ IAH AIRPORTS THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO WAS VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO YVR VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO BOS VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999. AND IF THE FARE COMPONENT INCLUDES TRAVEL FROM/TO ORL VIA EWR AIRPORT THEN THAT TRAVEL MUST NOT BE ON ONE OR MORE OF THE FOLLOWING NW FLIGHTS 5100 THROUGH 5599 NW FLIGHTS 6000 THROUGH 8199 KL FLIGHTS 8000 THROUGH 8999.

14. Seasonality:SEASONS: PERMITTED 01JAN 04 THROUGH 29FEB 04 ON THE OUTBOUND TRANSATLANTIC SECTOR.

15. Day/Time Application AY/TIME: PERMITTED MON THROUGH THU ON EACH TRANSATLANTIC SECTOR.

16. Eligibility:ELIGIBILITY: NO RESTRICTION




[This message has been edited by Radiocycle (edited Nov 29, 2003).]

It makes no sense for NW to accept those tickets because it is almost certain that CO will not endorse the ticket. So if NW does accept the non-endorsed coupons, it's a pretty bone head move. NW transports the passenger for free, has to give out FF miles while CO still keeps the fare received with an extra seat to spare. Also, the BUMP program is designed as a standby program, not a program where NW gives away confirmed space at marginal value. Writing to upper management well in advance would be of little or no use. The EQM issue, may be worth writing, if it's that important.

No matter how its spun, the WorldPerks program changes were negative changes. Members have already/are going to be disadvantaged. Earlier, it was folks crediting to WorldPerks full Y Delta segments; later, it will be folks crediting to WorldPerks discounted economy Continental segments.

I agree. Clearly, "the way it was" would be better. ANd I hold onto a tiny ray of personal optimism that CO will yank it's head out of it's behind and end the insanity of all this and move back to a reasonably seamless alliance.

That said, I haven't bailed yet. But, OTOH, a whole slew of travel (about 50,000 miles worth) has gotten pushed out of the tail end of this year and into the beginning of next year, which right now I'm seeing as a golden opportunity to ponder my next move.

Steve

Would one honestly pay $200 (plus a fare difference) on top of a cheap ticket? For what purpose? Some measely EQMs?

Thanks for the advice.

I wanted to clarify that we were only thinking of asking for a BUMP on the return, to avoid the risk of having the rest of the itinerary cancelled.

It doesn't seem worthwhile to lose $200 per ticket off a $350 ticket, and then I could still only use the residual on a CO tkt, so would face the same issue with EQM's.

However, writing to Beth Shultis and Richard anderson does seem worth a shot.

Will post the results of this effort.

The NW fare is $415.96

The original fare for the CO ticket was $350.

The increase in cost if you bought a new ticket is $65.96 per ticket plus $100. change fee (Residual value of CO tickets @ $250/ticket) from CO to apply the remaining value to a future ticket on CO/NW/DL/airlink.

Your net cost would be $165.96 per ticket to change to NW flights.

The $200. change fee from Northwest would only apply if you "exchanged" your CO tickets for NWA tickets and your out of pocket cost to do that would actually be $265.96 per ticket.

RC

Further clarification:

These are CO tkts, not NW. The change fee per tkt is $200, not $100 (confirmed today with CO) And the residual value can only be applied to a new CO tkt, not a NW tkt (also confirmed with CO)

So, it looks like an appeal to Shultis and Anderson is our only option.

Absolutely wrong. Don't make up $100 change fees when it is actually $200.

I don't think you understand the meaning of "exchanged".

****************************************

My mistake, I based the assumption of a $100. change fee on a recently canceled CO ticket from CMH to Hondurus whicj I canceled and was charged a $100. cancelation/change fee penalty and sent an MCO for the residual value.

Kiethguy is correct, on most international tickets CO is charging $200./ticket for changes.

RC