Extra Booking Bonuses Pulled
Dec 16, 2002 | 1:56 am
#1
Original Poster
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
Extra Booking Bonuses Pulled
I checked my account at 3am and the "extra" 1,000 mile on-line/kiosk/check-in booking bonuses have all been pulled. I hope they re-instate them with the correct 500 mile bonuses and this doesnt affect my Mileage Mania points...
Dec 16, 2002 | 3:22 am
#2
Join Date: Oct 2000
Location: San Francisco, CA
Posts: 3,106
my mileage totals haven't changed at all overnight. Has anyone elses gone down?
Dec 16, 2002 | 6:00 am
#3
Join Date: Dec 2001
Location: DL tin elite flying between TYS -VIE / ILZ / BTS
Programs: DL, ZSR, MHD ;)
Posts: 938
I noticed they were doing domething on last Fri and Sat. I had extra 2000 for one way MSP-TYS (new route), which was incorrect since I did not fly RT. They took those extra miles out.
Dec 16, 2002 | 6:53 am
#4
Join Date: Aug 2001
Location: Los Altos
Programs: Delta DM 2 Million Miler, Hilton DM, Priority Club Platinum
Posts: 1,116
I had 4,000 miles pulled from my account :-(
New Service 2,000 Bonus Miles Offer was listed as 1,000 bonus miles for each of my segments from JFK-NRT, NRT-PVG, NRT-JFK and PVG-NRT. It would have been nice to get an email message about the error before pulling the miles out of the account beforehand.
New Service 2,000 Bonus Miles Offer was listed as 1,000 bonus miles for each of my segments from JFK-NRT, NRT-PVG, NRT-JFK and PVG-NRT. It would have been nice to get an email message about the error before pulling the miles out of the account beforehand.
Dec 16, 2002 | 7:48 am
#5
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,167
They pulled the Visa 1000 mile bonus and the NWA.com 2000 mile bonus from my account. I had to call 2x to get them in the first place, but the rep put them in as 3 separate 1000 mile NWA.com bonuses (I don't know why), so now someone else pulled them, and I have to call again to get them back. Grrr.
Dec 16, 2002 | 8:43 am
#6
Original Poster
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
Well got ahold of a wonderful CSR this morning, I was her first call... what a way to start the morning. After about 30 mins, and talking with a supervisor she told me that "it looks like they were doing some tinkering over the weeeknd" but no one informed the WP department of that. She sent my info to the supervisor who was going to look into it. She also suggested that people call if they have bonuses (check-in, purchases on NWA.com, etc.) that may have been affected by this "glitch".
Dec 16, 2002 | 9:07 am
#7
Join Date: Jan 2002
Location: DFW
Posts: 385
I was missing close to 10,000 miles from my account. Most were the visa/new service/kiosk check in bonuses. Spoke to 3 reps said there was nothing they could do. I wasnt going to push it since I think some of these were possibly posted incorrectly.
By the way, when did the visa bonus end? Its not showing up on the WP site anymore.
[This message has been edited by djefvert (edited 12-16-2002).]
By the way, when did the visa bonus end? Its not showing up on the WP site anymore.
[This message has been edited by djefvert (edited 12-16-2002).]
Dec 16, 2002 | 10:53 am
#8
Join Date: May 1999
Location: Madison, WI, USA; NW Platinum, Marriott Silver, Hilton Diamond, Hyatt Platinum
Posts: 938
I lost 8,000 miles this weekend. Oh well, easy come, easy go. (Actually this makes sense; on my last two trips, 8 segments, I got an extra 500 miles per segment for new service even though these weren't new routes).
Now if only NW would consider me a "valued traveler" and give the miles back!
Now if only NW would consider me a "valued traveler" and give the miles back!
Dec 16, 2002 | 11:17 am
#9
FlyerTalk Evangelist
Join Date: Apr 2002
Location: Madison, WI, USA
Posts: 14,167
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by djefvert:
By the way, when did the visa bonus end? Its not showing up on the WP site anymore.
[This message has been edited by djefvert (edited 12-16-2002).]</font>
By the way, when did the visa bonus end? Its not showing up on the WP site anymore.
[This message has been edited by djefvert (edited 12-16-2002).]</font>
Dec 16, 2002 | 11:31 am
#10
Join Date: Mar 2002
Location: Westfield, IN NW bona fide platinum
Posts: 297
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by thezipper:
I checked my account at 3am and the "extra" 1,000 mile on-line/kiosk/check-in booking bonuses have all been pulled. I hope they re-instate them with the correct 500 mile bonuses and this doesnt affect my Mileage Mania points...</font>
I checked my account at 3am and the "extra" 1,000 mile on-line/kiosk/check-in booking bonuses have all been pulled. I hope they re-instate them with the correct 500 mile bonuses and this doesnt affect my Mileage Mania points...</font>
Dec 16, 2002 | 4:55 pm
#11
Join Date: May 2001
Location: NWA Platinum, PC Platinum, HH Gold, Radisson elite, Hertz #1 Gold; National Emerald, Wausau, WI
Posts: 1,482
I had 6,000 miles disappear that were formerly listed as "new service" on segments for a r/t to BKK via NRT. As happy as I was when the windfall originally showed up, I also knew it was an error so I can't really complain that they recovered the errant miles.
Dec 16, 2002 | 6:44 pm
#12
Original Poster
Join Date: Aug 1999
Location: Alexandria, VA, USA NW Platinum Elite Since 1999, United GoldMM, Hyatt Discoverist, SPG Gold, Hilton Diamond, Hertz #1 Gold, IC Ambassador
Posts: 7,451
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Standby4321:
I also knew it was an error so I can't really complain that they recovered the errant miles.</font>
I also knew it was an error so I can't really complain that they recovered the errant miles.</font>
)
Dec 16, 2002 | 6:50 pm
#13
Join Date: Jan 2002
Location: DFW
Posts: 385
THe big problem is that if I wasnt using miletracker I would have never known! If they pull miles from your account, you would think they would list them as debits or something like reward travel or something if they were posted to your account incorrectly. Now I have no idea if i was really supposed to receive the bonuses or not since there is no way of finding out what was originally there. Guess I will have to take screen shots on a weekly basis or just "trust" nwa to post things correctly! 
Dec 16, 2002 | 8:01 pm
#14
Join Date: Aug 2002
Location: NYC
Programs: AA EP, HH Diamond, Admirals Club, Global Entry
Posts: 452
I lost about 8000 miles. Out of this 7000 miles were new r/t which I am not sure of. But the other 1000 miles for using the self-service checking in airport for the first time.
Dec 18, 2002 | 6:26 am
#15
Join Date: Nov 1999
Location: Cleveland, OH
Posts: 794
You guys all got off easy...I lost 21,000 miles in those "New Service" bonuses. But then again I also knew it was an error.
Easy come, easy go...
Easy come, easy go...