Well got ahold of a wonderful CSR this morning, I was her first call... what a way to start the morning. After about 30 mins, and talking with a supervisor she told me that "it looks like they were doing some tinkering over the weeeknd" but no one informed the WP department of that. She sent my info to the supervisor who was going to look into it. She also suggested that people call if they have bonuses (check-in, purchases on NWA.com, etc.) that may have been affected by this "glitch".