Since NW is so screwed up with this, I thought I would share what happened and maybe someone can put some insight into this.
I arrived at SJC 720PM on Monday JUN3 and went to the gate to check the bag, for flight 206. I spent the next 3 hrs in the expedia cafe, which was nice by the way!
I arrived at DTW this morning and spent some time in the worldclub. Went downstairs to baggage claim office to retrieve rollerboard, well sir its not here its sitting back in SJC. According to this you were a no show, then he looked at me and asked how I got to detroit. HMM.. very funny.. But seriously they didnt put my bag on the plane cause according to the computer I was a no show. I checked in on line and had all documents and also the freaking bag tag.
SO they said they will deliever it to the house. They will also have a manager from SJC call.

I called this afternoon, and was told I need to call customer relations as no one is able to help me any futher. According to them the ticket was never used, and I was not on the passenger list so therefore there is nothing they can do.

My concern is what if something happened on the flight, I would be unaccounted for..

What would u do?
ernie

if they say you never used the ticket, you should ask for a refund on that segment or credit for your next flight.

I'm sure they'll fix things up right away at that point.

There was probably an aircraft change between the time you checked in online and the time you boarded the plane. The gate reader (if they have them in SJC) should have beeped, alerting the agent that something was awry.

At any rate, they should have paged on board for you, checked their re-accom list or something. This is inexcusable and you should get some sort of explanation from NW.

Well even though Worldperks told me that there was no way in hell I could be on the plane and telling me to call customer relations. Well customer relations went through the roof. I had a quick but very comforting talk with the SJC Station manager, and I told her who I saw at the counter, gate.. Told her who was the flight crew, etc etc.. I ve been assured that I will be getting XX,XXX miles into my account along with some treat that is coming in the mail box. Custome relations will be dumping XX,XXX miles into my account. They both said worldperks is in a world of there own. They said they would be surprised if I ever heard of apology from them.

If you ever have an issue, first stop should be customer relations. Richard Anderson will be getting a letter shortly from this stud!

[This message has been edited by ernestb (edited 06-07-2002).]