"Fun" moments: NW staff deviating from script
#1
Original Poster


Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,265
Just thought it would be cool to share some moments when NW staff deviated from the scripted norm to add a little color to the gray bird with a red tail.
I'll start with two examples.
DCA-MSP afternoon flight with a captain who gave the safety briefing in a fake Scandanavian accent, inviting us to "get the lawn chairs off the wings" and follow along on the card "next to the barf bag in the seat pocket."
He made similar announcements during the flight, including singing "On Wisconsin" as we flew over MSN.
And then there was the afternoon MSP-MKE flight. As we were pushing back the captain stopped the plane and announced that an engine warning light was on and we'd have to return to the gate, which we did.
While we waited on the mechanics, the captain came back into the cabin, pulled out his guitar and harmonica and performed for nearly an hour while we drank ice water served by the FA's.
An hour later, we tried pushing back again. Same problem.
This time we were sent back into the terminal.
The third time wasn't the charm.
An hour later we boarded again. Same thing. We sat for a few minutes. More ice water and harmonica before they cancelled the flight.
As we got off the plane we lined up for new boarding passes -- which were ready -- and scurried off to board a plane bound for MSN. There were 52 pax on the MKE flight that needed to be rebooked and 52 empty seats on the MSN flight. I ran to the gate for the MSN flight and was the first to board, announcing to the surprised FA that there were 51 people behind me and we were making an unscheduled stop at MKE!
I'll start with two examples.
DCA-MSP afternoon flight with a captain who gave the safety briefing in a fake Scandanavian accent, inviting us to "get the lawn chairs off the wings" and follow along on the card "next to the barf bag in the seat pocket."
He made similar announcements during the flight, including singing "On Wisconsin" as we flew over MSN.
And then there was the afternoon MSP-MKE flight. As we were pushing back the captain stopped the plane and announced that an engine warning light was on and we'd have to return to the gate, which we did.
While we waited on the mechanics, the captain came back into the cabin, pulled out his guitar and harmonica and performed for nearly an hour while we drank ice water served by the FA's.
An hour later, we tried pushing back again. Same problem.
This time we were sent back into the terminal.
The third time wasn't the charm.
An hour later we boarded again. Same thing. We sat for a few minutes. More ice water and harmonica before they cancelled the flight.
As we got off the plane we lined up for new boarding passes -- which were ready -- and scurried off to board a plane bound for MSN. There were 52 pax on the MKE flight that needed to be rebooked and 52 empty seats on the MSN flight. I ran to the gate for the MSN flight and was the first to board, announcing to the surprised FA that there were 51 people behind me and we were making an unscheduled stop at MKE!
#2




Join Date: Apr 2003
Location: SEA
Programs: DL 1.7MM,AS 1MM
Posts: 4,606
That's a fine example of great Northwest Employees.....
#3




Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,725
harmonica play pilot
Originally Posted by Dick Ginkowski
Just thought it would be cool to share some moments when NW staff deviated from the scripted norm to add a little color to the gray bird with a red tail.
While we waited on the mechanics, the captain came back into the cabin, pulled out his guitar and harmonica and performed for nearly an hour while we drank ice water served by the FA's.
While we waited on the mechanics, the captain came back into the cabin, pulled out his guitar and harmonica and performed for nearly an hour while we drank ice water served by the FA's.
The whole flight was a delight; the FA in the forward cabin greeted every passenger by name. Sure she used her list, but it was still a nice gesture.
I sent a compliment in to Beth S. about that flight.
tom
#4
Join Date: Nov 2002
Location: MSP; SM with status & many BIS miles
Programs: AA, WN & many Hotels... avoids UA like the plague!
Posts: 1,019
Ah, the infamous harmonica playing captain, yet another sighting (listening)...
I first heard him many years ago when he was on the "9s" out of MDW-MSP.
I heard he was "upgraded" to A319/A320 doing california flights.
Did he do the train whistle, its time to leave?
One of the deviating from the scripts from the FAs on NW I heard was after the double bells before landing said "Badda Boom, Badda Bing, Ladies and Gentlemen there is the double ding we are about to land"...
Hooverer
I first heard him many years ago when he was on the "9s" out of MDW-MSP.
I heard he was "upgraded" to A319/A320 doing california flights.
Did he do the train whistle, its time to leave?
One of the deviating from the scripts from the FAs on NW I heard was after the double bells before landing said "Badda Boom, Badda Bing, Ladies and Gentlemen there is the double ding we are about to land"...
Hooverer
#5
Original Poster


Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,265
Originally Posted by hooverer
Ah, the infamous harmonica playing captain, yet another sighting (listening)...
Did he do the train whistle, its time to leave?
Did he do the train whistle, its time to leave?
#6
FlyerTalk Evangelist

Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
Never had the Harmonica playing captain, but I once did have an FA, as they were going through the safety procedures, say "And if you haven't ridden in a car in the past 40 years, this is called a seat belt - to operate it...."
I thought that was pretty funny.
I thought that was pretty funny.
#7




Join Date: Jan 2002
Location: BSB
Programs: DL 2 MM
Posts: 5,002
I rode LAX/MEM last year on this Pilot's ship.
When he made his first announcement (adding a few bars from the harp) I asked the FA if she could check if he was in fact the lengendary Northwest DC9 Harp Piilot and had upgraded to flying A320's?
Shortly thereafter the pilot came out of the cockpit, looked me up and wanted to know how I knew he used to fly DC9's.
I told him that he was a legend on FT.
He wanted the URL of the posts about him, which I quickly gave him so he could get back to flying his ship.
Another example of FT working its magic!
RC
When he made his first announcement (adding a few bars from the harp) I asked the FA if she could check if he was in fact the lengendary Northwest DC9 Harp Piilot and had upgraded to flying A320's?
Shortly thereafter the pilot came out of the cockpit, looked me up and wanted to know how I knew he used to fly DC9's.
I told him that he was a legend on FT.
He wanted the URL of the posts about him, which I quickly gave him so he could get back to flying his ship.
Another example of FT working its magic!
RC
Last edited by Radiocycle; Apr 29, 2004 at 9:12 am
#8
Original Poster


Join Date: Dec 2002
Location: Pleasant Prairie, WI USA DL FO (until 2/04), NW silver '03, NW gold '04+'05 Plat '06+ (thanks, Leo!), DL SkyClub
Programs: DL Plat/ Million Miler, AS, Hilton, Marriott Bonvoy, Piggly Wiggly Pig Points
Posts: 2,265
Originally Posted by bhatnasx
Never had the Harmonica playing captain, but I once did have an FA, as they were going through the safety procedures, say "And if you haven't ridden in a car in the past 40 years, this is called a seat belt - to operate it...."
I thought that was pretty funny.
I thought that was pretty funny.
#9
Join Date: Apr 2004
Posts: 2
Obviously, you people DON'T UNDERSTAND. This is obviously a CONSIPIRACY to DISTRACT loyal NW Elites from the new R CLASS HORROR. While we DESERVING customers sit in the BACK, NW tries to DISTRACT us from our UTTER MISERY by using humor. While you people are laughing, the SKY IS FALLING. DON'T YOU UNDERSTAND I'M SITTING IN BACK ON A $175 RT TRANSCON V FARE!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!
FC was bad enough on that $175 fare, but imagine ME SITTING IN BACK!!!!!
!!!!!!!!!!!!FC was bad enough on that $175 fare, but imagine ME SITTING IN BACK!!!!!
#10


Join Date: Jan 2002
Location: RST
Programs: Delta Diamond; Hilton Diamond; Accor Gold
Posts: 4,844
Stace,
Can only use so many
in one post. You may loose your priviliges.
Can only use so many
in one post. You may loose your priviliges.
#11
Join Date: Apr 2004
Posts: 2
Originally Posted by fromYXU
Stace,
Can only use so many
in one post. You may loose your priviliges.

Can only use so many
in one post. You may loose your priviliges.
!!!
#12
FlyerTalk Evangelist




Join Date: Jul 2003
Location: BOS, PVG
Programs: United Global Services and 1MM, Marriott Titanium, Hyatt Globalist
Posts: 10,304
This Stace sounds like kidvintage who frequently used capital letters and
in his posts ranting on NW's new "R" Class
in his posts ranting on NW's new "R" Class
Originally Posted by Stace
Obviously, you people DON'T UNDERSTAND. This is obviously a CONSIPIRACY to DISTRACT loyal NW Elites from the new R CLASS HORROR. While we DESERVING customers sit in the BACK, NW tries to DISTRACT us from our UTTER MISERY by using humor. While you people are laughing, the SKY IS FALLING. DON'T YOU UNDERSTAND I'M SITTING IN BACK ON A $175 RT TRANSCON V FARE!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!
!!!!!!!!!!!!Last edited by BOS-NWA; Apr 29, 2004 at 10:35 am
#13




Join Date: May 2002
Location: Cows in Berkeley?....Moooo!
Programs: Fly Amtrak, Go Greyhound! I'm often wrong but always sincere.
Posts: 7,123
Here's a link to some more FA & Pilot deviations from script that someone just posted in Travelbuzz. Pretty funny stuff
http://www.flyertalk.com/forum/showthread.php?t=317006
http://www.flyertalk.com/forum/showthread.php?t=317006
#14
Join Date: Apr 2001
Location: 36,000'
Posts: 1,206
DCA-MSP afternoon flight with a captain who gave the safety briefing in a fake Scandanavian accent
#15
Join Date: Jun 2002
Programs: Delta DM Marriott Gold
Posts: 557
The pilot with the harmonica and guitar is a Capt. from MEM on the airbus. Catp. Dan. I have worked with him several times. I have only had delays when with him, but he is great to have at such times. However he takes them out in the van on the ride to the hotel also. He has a great song he made up when we got to DTW and they had trouble getting the jetbridge to the AC. The song was called "The AGENT".

