I decided to support IF by ordering a 42 subs of IF in response to the 3500 Club Rewards points in conjuction with the British Airways 1-1 offer.

Both the offers expires on Aug 31st. I dediced to place the order on Aug 19th and put in the order. I was already worrying if the club rewards points would post on time for the BA 1-1 offer as that makes this offer the best of all IF offers around as you can earn 3500 British Airways miles for every sub.

On Aug 20th I contacted InsideFlyer support enquiring about the posting of club rewards points. The rep emailed me back in 2 minutes saying she is not sure if the points would post on time and hence would give me the option of not processing the order. I was, on the one hand disappointed about not taking advantage of the offer, but on the other hand extremely amazed at the customer support from Inside Flyer. They could have taken my money and not worry about if my points would post since the have mentioned 6-8 weeks for the points to post. But they were not after my money but were after my loyalty.

3 days later the same rep contacted me and said her contact at Diners Club could ensure that the points would post on time for the BA offer. I immediately went ahead with my order. Believe it or not, the club rewards points posted the very next day. Even the charge for the 42 subs have not appeared on my account yet.

Now thats what I call customer service.

Hats of to Randy and his excellent Team at InsideFlyer.

they're infinitely good little eggs, to be perfectly frank.

nice juicy mileage deal? check.
total concern for the customer? check.
a product that's worth the cost without the miles? check.

as my credit union says: excellence in service is standard, not an option. IF serves a niche market with excellence and keeps us all happy.

though about that AA mileage idea? my credit card is ready to roar for that or more *wood points.

I have had similar great experiences with IF. They told me late July that they were not sure if the points would post on time. No hard sell here. In some earlier interactions too I found the small staff at IF extremely professional and very service oriented. Keep it up folks! ( I have now ordered almost 300 subs under different promos so far and recommended a lot more to others - if the starwoods promo returns, I have friends and colleagues who may buy a few hundred more).

I agree thumbs up to outstanding customer service delivered by all at Inside Flyer.Great promotion.
Could they please teach this to a few of the other partners?
It was a pleasure to not have to chase the miles/points!
Thanks I.F.!

Sorry to rain on the parade, but I did NOT get all the subscriptions for myself and friends. When I found out that the money had not been deducted for all I called back. I was basically told that I was lying as it was not in their computer. I had no hard proof as I made the reservations on the phone.

My parade has not been rained on at least yet (grin)
Sorry you have faced some bumps along the way.
My suggestion is to email everything to them and keep a duplicate copy for yourself as a checklist.
I have been following up as many of my lists as possible and so far all 100% good.
Anytime you do it by phone you run the risk of a numerical or other similar problem through simple errors.
Having the paperwork makes it a lot easier.
Hope they can turn it around for you.
My moneys on the very kind IF folks.
Good luck !

[This message has been edited by 777 global mile hound (edited 08-28-2002).]

Another satisfied customer

AndrewM