I decided to support IF by ordering a 42 subs of IF in response to the 3500 Club Rewards points in conjuction with the British Airways 1-1 offer.

Both the offers expires on Aug 31st. I dediced to place the order on Aug 19th and put in the order. I was already worrying if the club rewards points would post on time for the BA 1-1 offer as that makes this offer the best of all IF offers around as you can earn 3500 British Airways miles for every sub.

On Aug 20th I contacted InsideFlyer support enquiring about the posting of club rewards points. The rep emailed me back in 2 minutes saying she is not sure if the points would post on time and hence would give me the option of not processing the order. I was, on the one hand disappointed about not taking advantage of the offer, but on the other hand extremely amazed at the customer support from Inside Flyer. They could have taken my money and not worry about if my points would post since the have mentioned 6-8 weeks for the points to post. But they were not after my money but were after my loyalty.

3 days later the same rep contacted me and said her contact at Diners Club could ensure that the points would post on time for the BA offer. I immediately went ahead with my order. Believe it or not, the club rewards points posted the very next day. Even the charge for the 42 subs have not appeared on my account yet.

Now thats what I call customer service.

Hats of to Randy and his excellent Team at InsideFlyer.