My parade has not been rained on at least yet (grin)
Sorry you have faced some bumps along the way.
My suggestion is to email everything to them and keep a duplicate copy for yourself as a checklist.
I have been following up as many of my lists as possible and so far all 100% good.
Anytime you do it by phone you run the risk of a numerical or other similar problem through simple errors.
Having the paperwork makes it a lot easier.
Hope they can turn it around for you.
My moneys on the very kind IF folks.
Good luck !

[This message has been edited by 777 global mile hound (edited 08-28-2002).]