This is the email respon se I received back from AT&T, hope it helps!


Thank you for contacting AT&T Wireless regarding American Airmiles.

Currently, we no longer offer the Travel Bonus Miles/Reward Offer you are inquiring about. However, if it is something that we will offer in the future, we will advise our customers when it becomes available.

However, we can offer you a one time courtesy credit of $150.00 as an alternative. If you wish to take advantage of this credit please reply to this email or please contact one of our Customer Care representatives from a landline phone, by calling 1 866 293-4634 between the hours of 7 a.m. and 2 a.m., ET, 7 days a week.

We strive to continually improve our email Customer Care experience. We invite you to complete a short, online survey by clicking on:

http://66.205.80.21/1110/1003/indexp.cfm

Sincerely,
Kevin J. 048
AT&T Wireless
email Customer Care
attwireless.com

If you need to respond to this email, we suggest you use the "reply" function of your email application, making certain to keep the entire email history in place. A complete listing of options for contacting AT&T Wireless can be found on our website at: attwireless.com/ocs/contactus/ContactUs.jhtml.
Thanks for choosing AT&T Wireless.


:-: :-: :-: :-:

I signed up for Delta Skymiles when I picked-up ATT Wireless earlier this year. So far not a peep re: my miles!

when calling about my supposed 5k continental bonus I was offered to get locked in for another year contract for 50 $ credit. !
Good thing they were bought out!

Ive left them anyway as soon as I could.

Well that's the excuse they gave me when they refused to issue the miles. It even says so in the T&C:

I had signed up before 4/30 and I didn't receive my 5000 aadvantage miles (for a $39.99 plan) so I called AT&T wireless last night. The first line customer service reps said that the promo had finished and that I couldn't do anything about it. He wanted me to call AA. The second line reps were adamant too but then I asked them if they would terminate my contract without me having to pay the cancellation fees (since the only reason I signed up with At&t was for the miles). After the rep discussed it with a supervisor, I was offered $100. Not as good as the $150 seen above or the 5000 miles, but it was better than nothing.

So for all out there who haven't received your miles, keep trying!

Unless...you get the same CSR I was so fortunate to get. 1 Hour on the phone, all I heard was "NO matter who you talk to, we are not giving you anything. I sometimes get credits cards in the mail saying I am approved, but I am really not, so that must be what happened with the miles, you really were not able to receive them. You can't talk to a supervisor because they won't do anything for you." Finally, through email, where I am less likely to become furious, I am getting somewhere, not far, but somewhere.

Well, it finally happened. I got my deserved miles. However, it was a call to AAdvantage that sealed the deal. I got fed up with calling ATT and called AAdvantage, and about 4 days later, I received the missing 5000 miles. AA 1, ATT 0. And I am still waiting for a response from ATT...some of the poorest CS I have witnessed.

Try porting an out of state number into a different region from ATT to Cingular -> then you will know what the worst CS ever is!!!

Took me about 24 hours on the phone and a trip to Michigan!!!! to finally get my number ported!

I did sign up for the 5000 miles through continental for a new cingular account. Have only had the phone for about a month now, so I'm hoping I will actually receive the credit!

I signed up for Delta miles...nothing. Called back..nothing. Finally, received a letter saying i wasnt eligable.....