Unless...you get the same CSR I was so fortunate to get. 1 Hour on the phone, all I heard was "NO matter who you talk to, we are not giving you anything. I sometimes get credits cards in the mail saying I am approved, but I am really not, so that must be what happened with the miles, you really were not able to receive them. You can't talk to a supervisor because they won't do anything for you." Finally, through email, where I am less likely to become furious, I am getting somewhere, not far, but somewhere.