AA Miles for $0.00072 per mile (AA Shopping) - NOT HONORED
Aug 18, 2011, 1:27 pm
#2611
Join Date: May 2011
Location: NYC/LAX
Programs: DL GM, HHonors Gold, Bonvoy Gold
Posts: 68
83K AA Miles Update from Customer Relations!
Spoke to Customer Relations and they told me that the issue was being worked on and all employees in the Exec. Office got an email about it on Monday. They are trying to find out the root of the error and are working with AAdvantage Management and the VP and maybe even the CEO to get it solved.
I can't give you my rep's name and number, but call headquarters (1-817-963-1234), press 1 then 0 then ask to speak to customer relations. Maybe you can get something done!
I can't give you my rep's name and number, but call headquarters (1-817-963-1234), press 1 then 0 then ask to speak to customer relations. Maybe you can get something done!
Aug 18, 2011, 1:45 pm
#2613
Join Date: Jun 2009
Location: Arizona
Programs: IHG Platinum, Hyatt Platinum, SPG Gold, Club Carlson Gold, AA, WN, UA, US, WN, BA.
Posts: 87
I did get the initial letter in my email last week from Cartera regarding the 2500 miles + 2500 miles offer and checking my AA shopping account today I had the following post:
Purchase Date Posted Date Description Purchase Amount Status Miles
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
Based upon what I've been reading I highly doubt there will be any additional miles coming my way and plan to return my hockey pucks to my local Verizon store.
Purchase Date Posted Date Description Purchase Amount Status Miles
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
Based upon what I've been reading I highly doubt there will be any additional miles coming my way and plan to return my hockey pucks to my local Verizon store.
Aug 18, 2011, 1:46 pm
#2615
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
I just spoke to Clark Howard's staff in Atlanta. Clark is a nationally syndicated consumer advocate. www.clarkhoward.com
He was not aware of the situation, but will look into it. I guess if he gets enough calls (404.892.8227) 10AM-7PM CST, he may make a few calls on our behalf. I know Clark gets resolutions for customers, especially from a company looking for investors/additional funding.
Short of Clark discussing it on the air, the staff suggested to blog, post, twitter and share with everybody.
For those of you who feel this is not being handled well by the trifecta, may I suggest to do so?
He was not aware of the situation, but will look into it. I guess if he gets enough calls (404.892.8227) 10AM-7PM CST, he may make a few calls on our behalf. I know Clark gets resolutions for customers, especially from a company looking for investors/additional funding.
Short of Clark discussing it on the air, the staff suggested to blog, post, twitter and share with everybody.
For those of you who feel this is not being handled well by the trifecta, may I suggest to do so?
Aug 18, 2011, 1:50 pm
#2616
Join Date: Oct 2003
Location: PDX/AUS
Programs: AA-UA-AS IHG-SPG-Carlson
Posts: 4,562
I did get the initial letter in my email last week from Cartera regarding the 2500 miles + 2500 miles offer and checking my AA shopping account today I had the following post:
Purchase Date Posted Date Description Purchase Amount Status Miles
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
Purchase Date Posted Date Description Purchase Amount Status Miles
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
Lucky you ! (maybe
)Transaction Details - All Transactions
8/10/2011 8/18/2011 Valued eShopping Member Mileage Compensation $0.00 PENDING 2500
5/19/2010 8/11/2010 Toolbar Download Bonus $0.00 CONFIRMED 500
3/4/2010 4/27/2010 Bonus Enrollment $0.00 CONFIRMED 500
Aug 18, 2011, 1:50 pm
#2617
Join Date: Jun 2011
Posts: 315
I just spoke to Clark Howard's staff in Atlanta. Clark is a nationally syndicated consumer advocate. www.clarkhoward.com
He was not aware of the situation, but will look into it. I guess if he gets enough calls (404.892.8227) 10AM-7PM CST, he may make a few calls on our behalf. I know Clark gets resolutions for customers, especially from a company looking for investors/additional funding.
Short of Clark discussing it on the air, the staff suggested to blog, post, twitter and share with everybody.
For those of you who feel this is not being handled well by the trifecta, may I suggest to do so?
He was not aware of the situation, but will look into it. I guess if he gets enough calls (404.892.8227) 10AM-7PM CST, he may make a few calls on our behalf. I know Clark gets resolutions for customers, especially from a company looking for investors/additional funding.
Short of Clark discussing it on the air, the staff suggested to blog, post, twitter and share with everybody.
For those of you who feel this is not being handled well by the trifecta, may I suggest to do so?
None of those TV guys will go on air and say AA.com was being evil and tried to cheat poor little guys from 8 million miles from small purchases when most of the other items on the site earns so little miles. Its a mistake., take you 2500 miles and be happy.
Aug 18, 2011, 1:54 pm
#2619
Join Date: Aug 2001
Location: San Diego,CA,USA
Programs: Southwest Companion Pass American Admirals Club Lifetime,IHG Rewards Spire,HHonors Gold
Posts: 1,358
How long do we have to get a refund
My package says it must be returned in two weeks. We are almost there.
But due to the circumstances a breach of contract would seem to negate the two week cutoff. Any thoughts on this?
But due to the circumstances a breach of contract would seem to negate the two week cutoff. Any thoughts on this?
Aug 18, 2011, 1:57 pm
#2620
Suspended
Join Date: May 2010
Posts: 2,998
Spoke to Customer Relations and they told me that the issue was being worked on and all employees in the Exec. Office got an email about it on Monday. They are trying to find out the root of the error and are working with AAdvantage Management and the VP and maybe even the CEO to get it solved.
Aug 18, 2011, 2:45 pm
#2624
Join Date: May 2002
Location: SNA
Programs: STARS/LUMINOUS, PRIVE, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club
Posts: 2,612
Aug 18, 2011, 2:47 pm
#2625
Join Date: Dec 2004
Location: SEA
Posts: 1,887
Really, do we need another thread of disingenous complaints about an obvous error that anyone with an IQ over 1 knew knew was an error from the start.
Edit: never mind, looks like mods have merged into the existing thread
Edit: never mind, looks like mods have merged into the existing thread