[FARE GONE]Travelocity.ca quotes LX YYZ-DEL base fare at ZERO.
Dec 29, 2008, 8:49 am
#226
Join Date: Aug 2004
Location: CLE
Posts: 9,816
I got the same email, with the following as the sender email address:
[email protected]
I do planning on calling today, but this is almost turning in to a comedy of errors.
[email protected]
I do planning on calling today, but this is almost turning in to a comedy of errors.
Dec 29, 2008, 8:57 am
#228
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
I got the same email, with the following as the sender email address:
[email protected]
I do planning on calling today, but this is almost turning in to a comedy of errors.
[email protected]
I do planning on calling today, but this is almost turning in to a comedy of errors.
Enhancing Customer Care One Contact At A Time!
Enhanced Customer Care Solutions, Inc. strives to bring the most innovative and cost effective solutions to the contact center industry. ECCS, Inc. is a privately held, US based outsource contact management and solution center. We are dedicated to helping clients acquire, retain, and maximize the lifetime value of their customer relationships.
Dec 29, 2008, 8:58 am
#229
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
Dec 29, 2008, 8:59 am
#230
Join Date: Aug 2004
Location: CLE
Posts: 9,816
IIRC LX does not fly to YYZ, so everyone should have at least YYZ-YUL on AC.
Dec 29, 2008, 9:00 am
#231
A FlyerTalk Posting Legend
Join Date: Jul 2003
Location: NYC (formerly BOS/DCA)
Programs: UA 1K, IC RA
Posts: 60,745
www.enhancedccs.com
Enhancing Customer Care One Contact At A Time!
Enhanced Customer Care Solutions, Inc. strives to bring the most innovative and cost effective solutions to the contact center industry. ECCS, Inc. is a privately held, US based outsource contact management and solution center. We are dedicated to helping clients acquire, retain, and maximize the lifetime value of their customer relationships.
Enhancing Customer Care One Contact At A Time!
Enhanced Customer Care Solutions, Inc. strives to bring the most innovative and cost effective solutions to the contact center industry. ECCS, Inc. is a privately held, US based outsource contact management and solution center. We are dedicated to helping clients acquire, retain, and maximize the lifetime value of their customer relationships.
Dec 29, 2008, 9:16 am
#234
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
My ticket, all on LX metal (except YYZ-YUL-YYZ) has been cancelled, but I have received no telephone call or e-mail from LX.
Dec 29, 2008, 9:17 am
#235
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
So it seems it's not related to the metal you are booked on the TATL.
Dec 29, 2008, 9:18 am
#236
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
Programs: UA 1K MM, AA EXP, Hyatt Globalist
Posts: 26,930
Just spoke with Swiss Air regarding my itinerary with AC / LX. They offered to honor my ticket in coach, or reprice the ticket at ~$3,400, which is the lowest biz fair. I spoke with a supervisor, who seemed unsympathetic with the mistake, arguing the fare was priced at $0 plus applicable taxes (which is true, but it doesn't say that on my itinerary). Realizing I wasn't getting anywhere with the agent, I asked for the contact info of LX's legal team. The supervisor was only able to give me the phone number for LX's Admin office in Montreal, which is (514) 954-5600, or [email protected]. This is unacceptable. We need to get the higher ups at LX involved (since LX is not handing this properly) and / or contact the media asap to get the word out.
Dec 29, 2008, 9:27 am
#239
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
Just spoke with Swiss Air regarding my itinerary with AC / LX. They offered to honor my ticket in coach, or reprice the ticket at ~$3,400, which is the lowest biz fair. I spoke with a supervisor, who seemed unsympathetic with the mistake, arguing the fare was priced at $0 plus applicable taxes (which is true, but it doesn't say that on my itinerary). Realizing I wasn't getting anywhere with the agent, I asked for the contact info of LX's legal team. The supervisor was only able to give me the phone number for LX's Admin office in Montreal, which is (514) 954-5600, or [email protected]. This is unacceptable. We need to get the higher ups at LX involved (since LX is not handing this properly) and / or contact the media asap to get the word out.
it's very nice to hear they're offering themselves to honour the ticket in coach. It means they know they HAVE TO honour it, but they're trying to honour this in another CoS.
If they were sure they can cancel the tix without any problem, they would do that.
So, go on and don't accept anything you're not comfortable with. :P
paffendorf
