[FARE GONE]Travelocity.ca quotes LX YYZ-DEL base fare at ZERO.
Dec 29, 2008, 6:06 am
#211
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
First of all, let me say how sorry I am that I found this deal too late and wasn't able to book, esp since I live 20 mins. from YYZ! However, I've followed this thread with interest, and it reminds me of the AC mistake fare from Boxing Day 2007.
Anyhow, just thought I'd repost something that Mileage Addict posted in Apr 05 which I found quite amusing, and might be relevant here. Seems like we have quickly jumped to stage 5!
That being said, I wish everyone the best of luck in getting their tickets honored.
Anyhow, just thought I'd repost something that Mileage Addict posted in Apr 05 which I found quite amusing, and might be relevant here. Seems like we have quickly jumped to stage 5!
That being said, I wish everyone the best of luck in getting their tickets honored.
Dec 29, 2008, 6:45 am
#212
Join Date: Jul 2008
Location: DFW
Programs: Hyatt Globalist, HH Diamond, Marriott Titanium/Lifetime Platinum, AA EXP, UA Gold
Posts: 719
I was told by AA that their policy is you have to find a lower fare on the same day. In my case, I booked my tickets around 10:00pm, and at 7:00 the next morning, the fare had dropped. Grrrr...
Dec 29, 2008, 6:50 am
#213
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
just got an e-mail from swissUS where THEY ask ME to CALL THEM regarding MY reservation... and of course it's a US number...
"unfortunately" i'm in Italy.... don't think will spend money to call them.... maybe i can consider to call italian number later in the week...
any suggestion regarding "to call" or "not to call"?
thank you
paffendorf
"unfortunately" i'm in Italy.... don't think will spend money to call them.... maybe i can consider to call italian number later in the week...
any suggestion regarding "to call" or "not to call"?
thank you
paffendorf
Last edited by paffendorf; Dec 29, 2008 at 6:52 am Reason: wording
Dec 29, 2008, 6:54 am
#214
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Between AUS, EWR, and YTO In a little twisty maze of airline seats, all alike.. but I wanna go home with the armadillo
Programs: CO, NW, & UA forum moderator emeritus
Posts: 35,437
LX handled thıs mıstake fare ın typıcal Swıss manner- quıckly, effıcıently and accountably. ...
Agaın, ıf you can mount a credıble opposıtıon, by all means go for ıt. There ıs no bad press rısk for LX sınce theır response ıs not newsworthy, rather ıt was totally approprıate and reasonable!
Agaın, ıf you can mount a credıble opposıtıon, by all means go for ıt. There ıs no bad press rısk for LX sınce theır response ıs not newsworthy, rather ıt was totally approprıate and reasonable!
Last edited by Xyzzy; Dec 29, 2008 at 8:05 am Reason: typo
Dec 29, 2008, 6:55 am
#215
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
I couldn't disagree with you more. Other than one person reporting that he has been called, and a couple of people saying relatives had been called in, nobody has reported hearing ANYTHING directly from Swiss. I'd hardly call that timely or efficient. They have our telephone numbers and email addresses. If they were timely and efficient and were really canceling things I would have heard from them by now. Instead, the last communication I have from Swiss tells me what documentation I need to bring to the airport.
Dec 29, 2008, 6:56 am
#216
FlyerTalk Evangelist
Join Date: Nov 2006
Location: SZG, Austria
Programs: LH(OS) HON, IC RA
Posts: 33,194
just got an e-mail from swissUS where THEY ask ME to CALL THEM regarding MY reservation... and of course it's a US number...
"unfortunately" i'm in Italy.... don't think will spend money to call them.... maybe i can consider to call italian number later in the week...
any suggestion regarding "to call" or "not to call"?
thank you
paffendorf
"unfortunately" i'm in Italy.... don't think will spend money to call them.... maybe i can consider to call italian number later in the week...
any suggestion regarding "to call" or "not to call"?
thank you
paffendorf
Dec 29, 2008, 7:41 am
#218
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Just a few minutes ago my brother and I got calls from Swiss telling us to call them back regarding our reservations. The message went something like:
"Please call us back in regards to a booking you made over the internet with confirmation number [XXXXX]. Please give us a call back so we can discuss the reservation with you. There have been processing errors and we need to speak with you about these flights, so kindly call us back."
Interestingly, we have multiple of these trips booked, but the confirmation number the agent referenced was our one reservation with Air Canada segments across the pond. Our other reservations with Swiss across the pond were not addressed.
For those that have been called by Swiss, were your overwater segments on Air Canada or Swiss? This could be interesting....
"Please call us back in regards to a booking you made over the internet with confirmation number [XXXXX]. Please give us a call back so we can discuss the reservation with you. There have been processing errors and we need to speak with you about these flights, so kindly call us back."
Interestingly, we have multiple of these trips booked, but the confirmation number the agent referenced was our one reservation with Air Canada segments across the pond. Our other reservations with Swiss across the pond were not addressed.
For those that have been called by Swiss, were your overwater segments on Air Canada or Swiss? This could be interesting....
Dec 29, 2008, 7:49 am
#219
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 23,999
Just noticed that for my brother's message they specifically said "There has been an error, and we'll need to rebook your flight for you." Could this mean that they're honoring tickets on LX metal, and rebooking those on AC metal to LX?
Dec 29, 2008, 7:52 am
#220
Join Date: Aug 2004
Location: CLE
Posts: 9,816
That would make sense. Fingers Crossed.
Dec 29, 2008, 7:55 am
#221
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
I got e-mail message regarding a reservation including AC segments.
BTW, Swiss tried to call me on my mobile... I detected them from the +111111 number.
When i answered the phone they hanged up. So Even better "i will say THEY REFUSED to talk with me after being disturbed"
LOL:P
BTW, Swiss tried to call me on my mobile... I detected them from the +111111 number.
When i answered the phone they hanged up. So Even better "i will say THEY REFUSED to talk with me after being disturbed"
LOL:P
Dec 29, 2008, 8:30 am
#222
Senior Moderator; Moderator, Eco-Conscious Travel, United and Flyertalk Cares
Join Date: Jun 1999
Location: Fulltime travel/mostly Europe
Programs: UA 1.7 MM;; Accor & Marriott Pt; Hyatt Globalist
Posts: 17,832
...but we still have NOONE who has actually paid for the flights.. do we?
ANYone? Anyone who has actually had their CC charged?
THAT question was asked several pages ago... still no hands up on that...
..and if you haven't paid then it isn't really a completed booking ...right?
ANYone? Anyone who has actually had their CC charged?
THAT question was asked several pages ago... still no hands up on that...
..and if you haven't paid then it isn't really a completed booking ...right?
Dec 29, 2008, 8:35 am
#223
Join Date: Aug 2008
Posts: 49
Just spoke with Swiss Air regarding my itinerary with AC / LX. They offered to honor my ticket in coach, or reprice the ticket at ~$3,400, which is the lowest biz fair. I spoke with a supervisor, who seemed unsympathetic with the mistake, arguing the fare was priced at $0 plus applicable taxes (which is true, but it doesn't say that on my itinerary). Realizing I wasn't getting anywhere with the agent, I asked for the contact info of LX's legal team. The supervisor was only able to give me the phone number for LX's Admin office in Montreal, which is (514) 954-5600, or [email protected]. This is unacceptable. We need to get the higher ups at LX involved (since LX is not handing this properly) and / or contact the media asap to get the word out.
Dec 29, 2008, 8:42 am
#224
Join Date: Oct 2002
Location: Here there everywhere
Programs: Bonvoy Lifetime Titanium, Hilton Diamond, IHG Plat, BA Silver, Aegean Gold, Aeroplan 25k, AA EXP
Posts: 2,829
Just got an email possibly from Swiss
Some issues I have with the email, which makes their email hold no legal ground:
A) There is no "Swiss International Airlines" But there is "Swiss International Air Lines A.G.", small difference but how do I know the email isn't from the defunct "Swissair" ?
B) I am not addressed directly (only customer) in this email nor is it signed.
C) The email is not from the swiss.com demain but purportedly sent by Swiss US reservations - I'm not a US citizen/resident and did not make my booking on the US version of the website - I expect either Switzerland or UK to contact me.
Based on the facts above, I'm not ringing them up and any calls they put through to me will be recorded. I'm also not willing to negotiate with them. It's that or a lawsuit (yes I will go through with it even though I am a long-time member here and this is not the first special offer I book over this website).
Dear Passenger,
Please contact Swiss International Airlines' Reservations Department at your earliest convenience. This is in regards to reservation # FLYERTALK. The number to contact Reservations is 877-359-7947. Please do not respond to this notice via email. Thank you.
Swiss International Airlines
Administration Department
Please contact Swiss International Airlines' Reservations Department at your earliest convenience. This is in regards to reservation # FLYERTALK. The number to contact Reservations is 877-359-7947. Please do not respond to this notice via email. Thank you.
Swiss International Airlines
Administration Department
A) There is no "Swiss International Airlines" But there is "Swiss International Air Lines A.G.", small difference but how do I know the email isn't from the defunct "Swissair" ?
B) I am not addressed directly (only customer) in this email nor is it signed.
C) The email is not from the swiss.com demain but purportedly sent by Swiss US reservations - I'm not a US citizen/resident and did not make my booking on the US version of the website - I expect either Switzerland or UK to contact me.
Based on the facts above, I'm not ringing them up and any calls they put through to me will be recorded. I'm also not willing to negotiate with them. It's that or a lawsuit (yes I will go through with it even though I am a long-time member here and this is not the first special offer I book over this website).
Dec 29, 2008, 8:44 am
#225
Join Date: May 2001
Location: Phoenix
Programs: UA1k;HH Gold;MR Gold
Posts: 6,112
I got a message to call SWISS at their 877 359 7947 number. I am hold because the person who answered has no clue what is going on. Now it is
a "system error ". Oh well - I will have to go to Zurich another time.
Seems we are on stage 7b - which means its time to move on.
a "system error ". Oh well - I will have to go to Zurich another time.
Seems we are on stage 7b - which means its time to move on.
Last edited by jan_az; Dec 29, 2008 at 8:51 am