mahoe_

Hi guys!

Got anybody of you who departs from LHR a cancellation?

irishguy28

If you call to cancel you will lose all the money (non-refundable tickets, at least for thise with the X fare basis) or be charged the cancellation fee.

mrvincent

Ah yeah - it was indeed much more widespread. It was worth a punt - wasn't so time consuming to get a refund.

irishguy28

Agreed! I had 3 tickets last time and had them all refunded easily and quickly by following the advice given - ringing Alitalia and asking for the refund directly. Those who failed to follow the advised procedure but instead started chargebacks via the credit card companies or kept dealing with agents - who had been cut out of the loop - are the ones who went months without being refunded.

Whether the same procedure will apply this time remains to be seen.

Epicura

Good God, so much BS in the last few pages in this thread. Thanks for reminding me of the very reason why I don't read too much on FT these days!
@RTW1 I really hope you're flying tomorrow!
@the UK lawyer: don't waste your time trying to explain potential loopholes. In some languages there's an expression which would literally translate to "pearls for pigs"
@so many others: you surely remind me of the CFO I once had in my team and who had a few junior legal counsels reporting to him. The poor guy had ZERO legal education but the fact that legal counsels were reporting to him, made him think he was some sort of legal expert. Guess who got fired...

Don't take this all too seriously! It's a freaking plane ticket. Not the end of the world.

gianlucamos

Did you manage to online check in?

Super Furry Animal

In the UK, section 75 of the Consumer Credit Act 1974 provides that a credit card issuer is normally jointly and severally liable for any claim against a supplier in respect of a misrepresentation or breach of contract. This protection will also cover situations where the supplier goes into liquidation. It usually costs a little more to pay for a flight using a credit card, but when booking error fares it is money well spent.

For example, if Alitalia refuses to honour a booking paid for with a UK issued credit card and a refund is disputed by the OTA, one can go straight to the credit card company for a refund instead if needs be. Similarly, if the airline goes bankrupt - and Alitalia isn't in the best of health - one is also protected.

See here for more information: http://www.moneysavingexpert.com/sho...your-purchases

jms_uk

See post #73

goldmarch

I know that situations like this are unusual and hence hard to predict, but in past instances have there been any known examples of a traveler caught with a canceled return ticket once they had reached the ticketed destination?

Upon Boarding

I'm glad I paid by credit card and not with a debit card from a bank. My departure date should be in about 3 weeks from now. It's better to wait until the OTA responds than directly call the credit card company I guess.

FaBSy

There is atleast one known instance I know who got his return ticket cancelled. But after a few hours of arguing he managed to get atleast back in Y. That's why I would never do something like this without enough money/miles to backup.

gianlucamos

I had missed it. Thank you!

RTW1

When in Rome... no problems so far, and the only other business passengers on the first flight are also going to Tokyo :-).

irishguy28

Have a good trip

How long are you planning on staying in Tokyo?

gianlucamos

Very glad to hear that. Keep us up to date please! Enjoy your journey.