Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770€ / J
Jan 2, 2017, 1:52 am
#3676
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Not at the same price or with the same conditions though. As noted already, this is information after the fact, and the relevant legal test relates to what the booker thought at the time of the booking, not a week later after some investigation on GDS.
Jan 2, 2017, 7:38 am
#3677
Join Date: Mar 2008
Posts: 4,859
So the booker is guilty untill proven innocent? I have very little experience with litigation myself, but from a consumer rights stand point it's pretty puzzling that the case is pretty much focusing on what a person should have known/done and completely ignoring the actions of the other party.
Jan 2, 2017, 8:28 am
#3682
Join Date: Dec 2013
Programs: QRPC Platinum, KFEG
Posts: 999
A quick update.
My 2 expedia.be bookings were refunded fully by calling Expedia.be, including booking fee.
They were very apologetic but said they couldn't reinstate because of AZ's interference with the booking.
My expedia.com booking was a bit more difficult. Had to call AZ for the refund and then had to call back expedia.com for the booking fee. First agent said no refund on the booking fee but supervisor then agreed that the cancellation by AZ was confirmed and they issued a refund for the booking fee.
Now hopefully this all gets processed rather quickly and my 4k interest free loan to AZ is paid back swiftly.
My 2 expedia.be bookings were refunded fully by calling Expedia.be, including booking fee.
They were very apologetic but said they couldn't reinstate because of AZ's interference with the booking.
My expedia.com booking was a bit more difficult. Had to call AZ for the refund and then had to call back expedia.com for the booking fee. First agent said no refund on the booking fee but supervisor then agreed that the cancellation by AZ was confirmed and they issued a refund for the booking fee.
Now hopefully this all gets processed rather quickly and my 4k interest free loan to AZ is paid back swiftly.
Jan 2, 2017, 9:35 am
#3683
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
So the booker is guilty untill proven innocent? I have very little experience with litigation myself, but from a consumer rights stand point it's pretty puzzling that the case is pretty much focusing on what a person should have known/done and completely ignoring the actions of the other party.
Jan 2, 2017, 9:55 am
#3684
Join Date: Mar 2008
Posts: 4,859
Guilty as in accepting the terms that the airline laid out and now reneges and made payment for the services that are now not being rendered.
And we're debating here how the customer should have known better what kind of business was the airline trying to conduct, which is borderline ridiculous.
And we're debating here how the customer should have known better what kind of business was the airline trying to conduct, which is borderline ridiculous.
Jan 2, 2017, 9:59 am
#3685
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
Guilty as in accepting the terms that the airline laid out and now reneges and made payment for the services that are now not being rendered.
And we're debating here how the customer should have known better what kind of business was the airline trying to conduct, which is borderline ridiculous.
And we're debating here how the customer should have known better what kind of business was the airline trying to conduct, which is borderline ridiculous.
Jan 2, 2017, 10:03 am
#3686
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
...and now we have USA-Europe RT for $711: http://www.flyertalk.com/forum/premi...pe-711-rt.html. This is just $14 more than I paid for my AZ ticket EUR-USA-EUR. Should I immediately conclude that that's an EF too?
Jan 2, 2017, 10:08 am
#3687
Join Date: Mar 2008
Posts: 4,859
More so, as had been brought up by various posters - Alitalia having not outright canceled the tickets might have jeopardized their chances of using that legal test.
Jan 2, 2017, 10:11 am
#3688
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
You have yet to produce anything which shows something different. The only case you did show related to cancellation terms under a German court and is completely irrelevant to the facts and legal points in relation to a mistake fare.