Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770€ / J
Dec 16, 2016, 5:30 pm
#3211
Join Date: Apr 2016
Programs: UA Mileage Plus Delta SkyMiles
Posts: 424
just wondering about the schmucks who booked, not reading this thread, and never got an e-mail from e-bookers telling them their itinerary has been changed.
I still have no communication from e-bookers, via their site, everything looks as it did the day I book it. I know AZ tampered with it, because I can't pull the itinerary up on the respective webiste...
Wonder how many people will be showing up at the airport with a non-ticket, e-ticket?
I still have no communication from e-bookers, via their site, everything looks as it did the day I book it. I know AZ tampered with it, because I can't pull the itinerary up on the respective webiste...
Wonder how many people will be showing up at the airport with a non-ticket, e-ticket?
Dec 16, 2016, 5:32 pm
#3212
Join Date: Jun 2007
Location: Seattle, WA
Programs: Alaska Airlines MVP, Best Western Gold
Posts: 33
DUS-AMS-ICN (KLM)
ICN-FCO-FLR (AZ flight numbers, 1st leg on KE metal)
Itinerary was changed this morning leaving the outbound intact, but changing the return to DUS-FCO-FLR.
Dec 16, 2016, 5:34 pm
#3213
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
They are modifying the ticket, not cancelling it.
Cancellation would have been much simpler and easier for all parties involved.
But now we don't even know what segments are "OKTOFLY" and which are not. Especially from Alitalia's garbage website that won't even tell you your e-ticket number.
Dec 16, 2016, 5:37 pm
#3215
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Correct me if I'm wrong, but I think this is the first error fare where airlines have not cancelled the ticket, and just changed to whatever they felt like putting you on. And kept your money.
Dec 16, 2016, 5:50 pm
#3217
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
That's what I had Expedia ask Alitalia, ie to position the Alitalia altered outbound to a date later than the original inbound, so that now the original inbound becomes the new outbound without change and goes to DUS, and the new inbound which was set by Alitalia also goes to DUS, but with a date that I accept. I'm able to make that new schedule work for me.
Expedia is trying to work that out with Alitalia.
Expedia is trying to work that out with Alitalia.
Your old one should have been voided, as you can check to see all flight coupons were "EXCHANGED" on Saudia's site.
You can't really rely on any PNRs because there's multiple e-tickets and Alitalia is not even cancelling segments or re-issuing e-tickets correctly.
Dec 16, 2016, 5:57 pm
#3218
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
2 scenarios (tickets) -
1. Got to the ticket and refunded before AZ could get to it, so I received written refund notice from Expedia from Alitalia.
2. AZ gotten control of the ticket and eBookers can't touch it now. Why didn't eBookers do something yesterday when it was still intact (when I asked yesterday)? Called AE and filed the dispute charge, AE was prompt to remove the charge (they said they'll contact me if more documentation is needed).
As for the first 1, I'd still dispute charge if they don't refund in time.
1. Got to the ticket and refunded before AZ could get to it, so I received written refund notice from Expedia from Alitalia.
2. AZ gotten control of the ticket and eBookers can't touch it now. Why didn't eBookers do something yesterday when it was still intact (when I asked yesterday)? Called AE and filed the dispute charge, AE was prompt to remove the charge (they said they'll contact me if more documentation is needed).
As for the first 1, I'd still dispute charge if they don't refund in time.
Dec 16, 2016, 6:12 pm
#3219
Join Date: May 2001
Location: TYO
Posts: 1,496
If they can get people to cancel themselves, it's quite brilliant... but unfortunately there is people who will challenge the action of them modifying the ticket.
Dec 16, 2016, 6:16 pm
#3220
Join Date: May 2001
Location: TYO
Posts: 1,496
How so?
I think this error fare is very much uncharted territory, not only in the "TRAVEL MUST NOT BE DIRECT" verbiage (as opposed to a numerical error) and also in the response of involuntarily re-routing tickets.
I think this error fare is very much uncharted territory, not only in the "TRAVEL MUST NOT BE DIRECT" verbiage (as opposed to a numerical error) and also in the response of involuntarily re-routing tickets.
Dec 16, 2016, 6:30 pm
#3221
Join Date: Jul 2016
Location: LON
Programs: BAEC gold
Posts: 96
Just to clarify, any complaints will have, in case, to be directed to the local civil aviation authority (e.g. ENAC in Italy) as the CAA as such (in the UK) will not be able to handle any case like that. So for a flight originating from FLR the complaint will have to go through ENAC I believe, same for the local authority in Germany etc.
G
G
ENAC (credited to G)
https://www.enac.gov.it/servizio/info_in_english/
And the complaint email to CAA for flight flying outside the UK (within EU) is [email protected]
Dec 16, 2016, 7:04 pm
#3223
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
Dec 16, 2016, 7:21 pm
#3225
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619