Platinum arrival gift [Merged threads]
Oct 4, 2011, 6:53 am
#1486
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
Oct 4, 2011, 11:08 am
#1487
Join Date: Mar 2010
Programs: AA Plat, Marriott Plat
Posts: 736
Oct 4, 2011, 11:42 am
#1488
Join Date: Oct 2009
Location: ATL
Programs: Marriott Platinum, Delta Kryptonium Medallion, National Executive
Posts: 1,889
Every time I read the title to this thread, I keep hearing it in "Peggy from Capital One's" voice.
Oct 4, 2011, 12:30 pm
#1489
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
Programs: CO Gold Elite / NW Gold Elite
Posts: 13,747
I'm 100% positive....but yes you are correct, his personal admin DOES have email (I could be wrong but I thought he blogged about not having email in the past as well)....every time he's asked why he doesn't have it his answer is "I prefer the personal touch when people contact me"
Oct 5, 2011, 8:15 pm
#1490
Join Date: May 2007
Location: MDW
Programs: WN CP & A-List Pref, HH Gold, Marriott LT PP
Posts: 708
I'm currently staying at a MVCI property. Just realized that I was never offered the platinum arrival gift at check-in. The person checking me in never mentioned it or acknowledged me as a platinum. Since the only choice is points at MVCI properties, am I entitled to the $100 for their omission at check-in? Granted they could still post the points to my account without mentioning it at check-in. However, the rules state a $100 benefit at MVCIs for no arrival gift. I guess my question is whether or not the cash penalty is based on the property mentioning/offering it at check-in or rather if the points actually get posted? The latter makes no sense to me since you only have until check-out to evoke the cash penalty and you wouldn't know if the point post until a few days after the stay.
Oct 6, 2011, 4:16 am
#1491
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
My issue came to a resolution today when i received a direct call from the GM at Sydney harbour marriott.
He apologized for the lateness of his call due to being away on business which was fine. He did admit people make mistakes in relation to my free breakfast and because i made the booking under LNF their office changed my rate without breakfast in their operating system. I had to forward the email to him showing the LNF booking which states breakfast inclusive.
The $100AUD was granted even tho he told me i asked for points which he thought odd as my stay is set to mile for the US GS . He also refunded the $70 i paid for breakfast. Internet charges as well which i said not to bother $5.50.
As a gesture of good will he offered me a return visit back to the property comped to show me what the SHM is capable of . He is sending a letter in writing i should receive next week.
The plat help desk was very helpful throughout and once the period of 3-5 business days the hotel had to respond expired PD was forwarding the issue onto Mr marriott's desk. I received a phone call half hour later.
My advice to others is keep copies of emails if you do the LNF especially if you have a room package. In regards to the $100 compensation for the "No welcome gift guarantee" it was the toughest $100 i ever had to make . I actually spent more money on phone call to the US then the $100.
He apologized for the lateness of his call due to being away on business which was fine. He did admit people make mistakes in relation to my free breakfast and because i made the booking under LNF their office changed my rate without breakfast in their operating system. I had to forward the email to him showing the LNF booking which states breakfast inclusive.
The $100AUD was granted even tho he told me i asked for points which he thought odd as my stay is set to mile for the US GS . He also refunded the $70 i paid for breakfast. Internet charges as well which i said not to bother $5.50.
As a gesture of good will he offered me a return visit back to the property comped to show me what the SHM is capable of . He is sending a letter in writing i should receive next week.
The plat help desk was very helpful throughout and once the period of 3-5 business days the hotel had to respond expired PD was forwarding the issue onto Mr marriott's desk. I received a phone call half hour later.
My advice to others is keep copies of emails if you do the LNF especially if you have a room package. In regards to the $100 compensation for the "No welcome gift guarantee" it was the toughest $100 i ever had to make . I actually spent more money on phone call to the US then the $100.
Last edited by Shanye2233; Oct 6, 2011 at 4:22 am
Oct 7, 2011, 11:11 am
#1492
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,162
My issue came to a resolution today when i received a direct call from the GM at Sydney harbour marriott.
He apologized for the lateness of his call due to being away on business which was fine. He did admit people make mistakes in relation to my free breakfast and because i made the booking under LNF their office changed my rate without breakfast in their operating system. I had to forward the email to him showing the LNF booking which states breakfast inclusive.
The $100AUD was granted even tho he told me i asked for points which he thought odd as my stay is set to mile for the US GS . He also refunded the $70 i paid for breakfast. Internet charges as well which i said not to bother $5.50.
As a gesture of good will he offered me a return visit back to the property comped to show me what the SHM is capable of . He is sending a letter in writing i should receive next week.
The plat help desk was very helpful throughout and once the period of 3-5 business days the hotel had to respond expired PD was forwarding the issue onto Mr marriott's desk. I received a phone call half hour later.
My advice to others is keep copies of emails if you do the LNF especially if you have a room package. In regards to the $100 compensation for the "No welcome gift guarantee" it was the toughest $100 i ever had to make . I actually spent more money on phone call to the US then the $100.
He apologized for the lateness of his call due to being away on business which was fine. He did admit people make mistakes in relation to my free breakfast and because i made the booking under LNF their office changed my rate without breakfast in their operating system. I had to forward the email to him showing the LNF booking which states breakfast inclusive.
The $100AUD was granted even tho he told me i asked for points which he thought odd as my stay is set to mile for the US GS . He also refunded the $70 i paid for breakfast. Internet charges as well which i said not to bother $5.50.
As a gesture of good will he offered me a return visit back to the property comped to show me what the SHM is capable of . He is sending a letter in writing i should receive next week.
The plat help desk was very helpful throughout and once the period of 3-5 business days the hotel had to respond expired PD was forwarding the issue onto Mr marriott's desk. I received a phone call half hour later.
My advice to others is keep copies of emails if you do the LNF especially if you have a room package. In regards to the $100 compensation for the "No welcome gift guarantee" it was the toughest $100 i ever had to make . I actually spent more money on phone call to the US then the $100.
The advice to keep copies of emails, printouts of reservations, etc, is always a good one.
Cheers.
Oct 10, 2011, 8:55 pm
#1493
Join Date: Apr 2006
Posts: 897
I called the hotel and they said they'd send me a check. Let's see what happens.
As I said the whole thing seems kind of dumb. If the idea is to get the hotels to focus on doing their jobs it doesn't seem to be working out that well since the main effect seems to be causing friction with their most frequent customers when the hotel balks at ponying up.
Whatever I guess.
As I said the whole thing seems kind of dumb. If the idea is to get the hotels to focus on doing their jobs it doesn't seem to be working out that well since the main effect seems to be causing friction with their most frequent customers when the hotel balks at ponying up.
Whatever I guess.
Oct 12, 2011, 3:50 pm
#1494
Join Date: Jul 2008
Location: IND
Programs: UA Gold, MR Plat
Posts: 38
Algonquin
I'm on week 2 at The Algonquin in NYC and both check-in's, they've noted my Platinum status and given me the card to fill out. The first check-in, I took points, and they put the card back in the stack. Today, I took the amenity and selected the cheese and wine. I didn't have to sign anything, but they put my name and time I requested the amenity to be delivered.
They delivered a substantial plate (enough for 3 people, easy) of cubed cheddar and monterey jack cheese along with the baby bottle of Merlot. It's supermarket quality cheese, but, they made up for quality with quantity. Also had a few water crackers and a single large sliced strawberry. Not a bad thing to come back to after being up for 14 hours!
They delivered a substantial plate (enough for 3 people, easy) of cubed cheddar and monterey jack cheese along with the baby bottle of Merlot. It's supermarket quality cheese, but, they made up for quality with quantity. Also had a few water crackers and a single large sliced strawberry. Not a bad thing to come back to after being up for 14 hours!
Oct 12, 2011, 8:03 pm
#1495
Join Date: Jun 2004
Location: DCA
Posts: 890
Forgive me if I missed this somewhere, but what is the official policy if the arrival gift is offered, points selected and then they are not posted? That was my scenario at Harbor Beach this past weekend.
Despite that, it was a great stay (complete with suite upgrade), but they did not add the 500 points.
Despite that, it was a great stay (complete with suite upgrade), but they did not add the 500 points.
Oct 12, 2011, 8:23 pm
#1496
Join Date: Feb 2005
Programs: Marriott Lifetime Titanium (former PP), Hilton Silver, UA Silver, AS Member, Hertz 5*
Posts: 3,906
You have to call when the points do not post properly. There is no compensation when they do not post properly.
Oct 13, 2011, 9:19 am
#1497
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,162
Oct 14, 2011, 12:35 am
#1498
Join Date: Sep 2009
Location: somewhere other than home
Programs: DL gold, Marriott Platinum, UA silver
Posts: 240
I am at the JW Phuket. We did not get an arrival amenity (want points) or a king size bed. Does this property deal with those two guarantees?
Also gave us a hard up-sell at check in. Thought I was at a timeshare! Did not like that. Give it to me for loyalty, or don't, but don't give me a hard sell about how great the one bedroom is and how much smaller the room I booked is.
Also gave us a hard up-sell at check in. Thought I was at a timeshare! Did not like that. Give it to me for loyalty, or don't, but don't give me a hard sell about how great the one bedroom is and how much smaller the room I booked is.
Oct 14, 2011, 9:38 am
#1499
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 71,162
I am at the JW Phuket. We did not get an arrival amenity (want points) or a king size bed. Does this property deal with those two guarantees?
Also gave us a hard up-sell at check in. Thought I was at a timeshare! Did not like that. Give it to me for loyalty, or don't, but don't give me a hard sell about how great the one bedroom is and how much smaller the room I booked is.
Also gave us a hard up-sell at check in. Thought I was at a timeshare! Did not like that. Give it to me for loyalty, or don't, but don't give me a hard sell about how great the one bedroom is and how much smaller the room I booked is.
Do you have a printout of your reservation showing your Marriott # & that you reserved a king bed? If not, get to an i-net terminal/printer & print your reservation & then take it to the front desk & ask for the $$. If they offer you a room change, take the $$ per Marriott policy - & then accept the room change.
After you've sorted that out, then talk to them about the 500 points Plat - or if you don't want the hassle of dealing with them after dealing with the other, just call Marriott when you return & get them to add the 500 points. They usually do so without any questions.
Cheers.
Oct 14, 2011, 8:29 pm
#1500
Join Date: Sep 2009
Location: somewhere other than home
Programs: DL gold, Marriott Platinum, UA silver
Posts: 240
Thank you. My reservation printout says I reserved a room with one king or two double beds. Does that count? With all other hotels when I have done that I get a king. That is the platinum guarantee. Right? Or, wrong?
Thank you for your help. I don't want to bring up an issue I don't deserve as communicating here is not as easy for me as in other places.
Thank you for your help. I don't want to bring up an issue I don't deserve as communicating here is not as easy for me as in other places.