Serious problems with Marriott.com website update
#16
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
#17

Join Date: Jul 2004
Location: MI
Programs: DL PM, Marriott Platinum, National Executive Elite
Posts: 562
I have encountered the same situation on my award stays that I have certificates issued for already. My other problem is under unused certificates it shows nothing but when I spoke to them on the phone today they said they see my certificates I ordered and "attached them to my reservations but no changes so far.
I also have the different nights stayed situation you are experiencing and it is off 15 nights also and I do have the Marriott Premier Visa.
I also have the different nights stayed situation you are experiencing and it is off 15 nights also and I do have the Marriott Premier Visa.
#18




Join Date: Nov 2005
Programs: Chick-Fil-A Red, Wawa, Red Cross blood donor
Posts: 4,856
I tried logging in with my email address (after all, it does say email address or rewards number) only to be presented with a message that says that I can't use my email address. Uhh, that would be a problem. (I'm too lazy to stand up and grab my card to find my number.)
#19

Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,898
After a few phone calls today, I've been told that the website does not yet understand attachment of Travel Packages, and even though I have two confirmatory emails showing the Travel Packages attached to the reservations, the website still claims e-certificates are required. The attached Travel Packages have disappeared from the list of unused certificates though.
Curiously, in the process, one of the Travel Packages mutated into a Partial/Half Travel Package (091 -> 091H). I was told this was because the certificate had been extended, presumably this was done by a hamfisted rep whilst trying to attach it (they do not seem very good at this yet) as it did not need extending!
Curiously, in the process, one of the Travel Packages mutated into a Partial/Half Travel Package (091 -> 091H). I was told this was because the certificate had been extended, presumably this was done by a hamfisted rep whilst trying to attach it (they do not seem very good at this yet) as it did not need extending!
#20


Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
#21
Join Date: Jan 2006
Programs: Marriott Lifetime Platinum, Hilton Honors Diamond,
Posts: 439
I had gifted a certificate in the name of a person who is joining us on a vacation to Mexico, but is flying out of Ohare on a very early flight later in the week. Given I was going to be out of the country, I had the Marriott Rewards category certificate put in her name and have a paper certificate for her. The reservation, in her name, used to show up online and it said it could not be changed or modified online and that MR had to be contacted to make reservations changes or cancellations. Tonight, it is telling me an e-certificate has not been ordered and will be auto-ordered soon, if I don't modify or cancel the reservation. I already have a paper certificate that I've already purchased with points, in my possession. It no longer says the reservation can only be modified or cancelled by calling MR's 800 number. Of course MR is not open at this hour. The reservations desk indicated to me it was a problem with the website and referred me to online support. Online support said it was a reservation made over the phone and therefore didn't involve them leaving him with only view access to the reservation, so they couldn't help. He referred me back to Marriott Rewards.
I'm sure this saga is to be continued.
I'm sure this saga is to be continued.
Last edited by Copilot23; Oct 12, 2007 at 8:14 pm Reason: clarification
#22
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
#23


Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
I tried logging in with my email address (after all, it does say email address or rewards number) only to be presented with a message that says that I can't use my email address. Uhh, that would be a problem. (I'm too lazy to stand up and grab my card to find my number.)
#24



Join Date: Mar 2005
Location: @506 in Beautiful Atlantic Canada
Programs: Bonvoy Platinum, Hilton Gold, Accor, Aeroplan, Avis President's Club
Posts: 1,267
I get this...After I log-in with my email or MR#, I cannot log-out, I have to completely reset my browser. Or sometimes I get this...When I try to log-in it says that my password is invalid!? What the ????. Never had a problem with Marriott.com before the new changes. I'm using an iMac with a Safari browser. I don't have this problem with my Dell computer at work. Ah well...
#25
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
#26
Join Date: Oct 2006
Location: MSP
Programs: DL DM, Marriott Plat, National Exec Elite
Posts: 1,357
how do you do this math? 87 nights, i am only at 72, 3 needed to renew status.
Current Membership Level Nights Credited Toward Elite Membership Additional Nights Needed to Renew Nights Needed to Achieve Next Level
Platinum Total Nights 87 3 0
PS NEW WEBSITE SUCKS
Current Membership Level Nights Credited Toward Elite Membership Additional Nights Needed to Renew Nights Needed to Achieve Next Level
Platinum Total Nights 87 3 0
PS NEW WEBSITE SUCKS
#27


Join Date: Mar 2006
Location: STR and the rest of EMEA
Programs: LH HON, Marriott Platinum, ...
Posts: 731
#28
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
Just out of curiosity, what did your profile say before they switched to the new website? Did it show Plat there, or that you still needed nights earned to make it to Plat?
#29




Join Date: Nov 2005
Programs: Chick-Fil-A Red, Wawa, Red Cross blood donor
Posts: 4,856
Correct. Now that I've logged in successfully using my MR number, I still can't log in with my email address.
#30
Join Date: Jun 2007
Location: FLL
Programs: Delta GM, (fmr US CP/PP/GP!), DL SkyClub, Marriott Lifetime Platinum, Avis Chairman's Club
Posts: 5,162
Chris please pass along these problems to your IT folks. I spoke with Platinum Guest Services, Reservations and Internet Support. The first two were of no help; Guest Services didn't even have a number for Internet support. The person I spoke with at Internet Support provided the pat answer "delete your cookies" and was not at all interested in taking a trouble report so IT could fix the problem. I asked to speak with her supervisor and she said her supervisor was not there and took my name and number and asked what her supervisor should do. Geez! I asked her to ask her supervisor to contact me at the phone number I provided. She said they don't call people, they only email. 
I then called Mr. Marriott's office and spoke with a nice lady there who was able to provide me the phone number of a former coworker who heads up you IT performance area. I called him and left a message for him to give me a call. Ironically, when we worked together I headed up the IV&V testing for our software products.

I then called Mr. Marriott's office and spoke with a nice lady there who was able to provide me the phone number of a former coworker who heads up you IT performance area. I called him and left a message for him to give me a call. Ironically, when we worked together I headed up the IV&V testing for our software products.
Last edited by bdschobel; Oct 15, 2007 at 5:06 am Reason: fixed coding and removed personal info

