Originally Posted by aaupgrade

Chris please pass along these problems to your IT folks. I spoke with Platinum Guest Services, Reservations and Internet Support. The first two were of no help; Guest Services didn't even have a number for Internet support. The person I spoke with at Internet Support provided the pat answer "delete your cookies" and was not at all interested in taking a trouble report so IT could fix the problem. I asked to speak with her supervisor and she said her supervisor was not there and took my name and number and asked what her supervisor should do. Geez! I asked her to ask her supervisor to contact me at the phone number I provided. She said they don't call people, they only email.

I then called Mr. Marriott's office and spoke with a nice lady there who was able to provide me the phone number of a former coworker who heads up you IT performance area. I called him and left a message for him to give me a call. Ironically, when we worked together I headed up the IV&V testing for our software products.