Faxed in Missing Stay - How long to post?
Jun 3, 2005 | 7:41 am
#1
Original Poster
Join Date: Dec 2004
Location: PHL
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Posts: 1,314
Faxed in Missing Stay - How long to post?
Does anyone know how long it takes guest services to post a missing stay after you fax in your bill? I faxed in a copy Wednesday morning and haven't seen anything yet.
I'm also confused as to why the stay didn't post in the first place. My number was on the bill, and stays always seem to post in 2 or 3 days. It's 10 days later, and no points.
I'm also confused as to why the stay didn't post in the first place. My number was on the bill, and stays always seem to post in 2 or 3 days. It's 10 days later, and no points.
Jun 3, 2005 | 7:51 am
#2
Join Date: Sep 2004
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Originally Posted by LPCJr
Does anyone know how long it takes guest services to post a missing stay after you fax in your bill? ..... It's 10 days later, and no points.
I hope it helps.
Jun 3, 2005 | 8:01 am
#3
Join Date: Feb 2003
Location: HKY
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Posts: 4,468
Originally Posted by LPCJr
Does anyone know how long it takes guest services to post a missing stay after you fax in your bill? I faxed in a copy Wednesday morning and haven't seen anything yet.
I'm also confused as to why the stay didn't post in the first place. My number was on the bill, and stays always seem to post in 2 or 3 days. It's 10 days later, and no points.
I'm also confused as to why the stay didn't post in the first place. My number was on the bill, and stays always seem to post in 2 or 3 days. It's 10 days later, and no points.
And BTW, it was from a property that I stay in around 50 nights a year and had never had a problem with points not posting. Go figure.
Jun 3, 2005 | 8:02 am
#4
Join Date: Mar 2002
Location: Norton, MA, US
Programs: MAR Plat
Posts: 325
I usually use the customer service link on the website. Normally I get a response in 24 hours and the nights post within 72.
Jun 3, 2005 | 9:43 am
#5
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Freeload Univ. Where are you sitting?
Posts: 14,818
I've had bad luck with the fax routine. I usually call SLC and they check with the hotel while I'm on the line with them.
Points post within a day or two.
Points post within a day or two.
Jun 3, 2005 | 10:17 am
#6
Join Date: Dec 2001
Location: Baltimore
Programs: US 1 Mar Plt Hertz PC
Posts: 696
Originally Posted by LPCJr
Does anyone know how long it takes guest services to post a missing stay after you fax in your bill? I faxed in a copy Wednesday morning and haven't seen anything yet.
I'm also confused as to why the stay didn't post in the first place. My number was on the bill, and stays always seem to post in 2 or 3 days. It's 10 days later, and no points.
I'm also confused as to why the stay didn't post in the first place. My number was on the bill, and stays always seem to post in 2 or 3 days. It's 10 days later, and no points.
Jun 3, 2005 | 11:19 am
#7
Join Date: May 2005
Location: DTW
Programs: NW PE, Marriott GE, HHonors Gold, *wood Gold, Priority Club, Hertz 5*, Avis Wizard
Posts: 186
Typically only a few days. Fairly painless if you have a reciept. I have personally noticed an uptick in the amount of misplaced stays that need credit requests over the past year.
Jun 4, 2005 | 7:57 am
#8
Join Date: Feb 2005
Programs: Delta platinum Marriott Plat. Avis Preferred US Air Platinum
Posts: 194
I have had to fax in 5 missing stay requests in the last two years and have always had a quick response--about 48-72 hours for the stays to post.
I usually have no problem with the credits posting, but it seems there is a problem with some of the resorts in getting credit. I just save my receipts and watch for them to post, and if not, the fax works great for me. The other time I see a problem is when there is a promotion going on, such as the latest 30,000 mile promo. I had 2 stays not post which I had to follow up on.
If it goes over 72 hours, I would make a call.
I usually have no problem with the credits posting, but it seems there is a problem with some of the resorts in getting credit. I just save my receipts and watch for them to post, and if not, the fax works great for me. The other time I see a problem is when there is a promotion going on, such as the latest 30,000 mile promo. I had 2 stays not post which I had to follow up on.
If it goes over 72 hours, I would make a call.
Jun 4, 2005 | 7:36 pm
#9
Join Date: Jul 2004
Location: MI
Programs: DL PM, Marriott Platinum, National Executive Elite
Posts: 562
From my experience it is best to call them first and get a reps name and fax to there attention. Retain that persons name in case you need to fax another stay in the future. Always fax to a persons attention and you will get reults usually within one day. When I fax without someones name on it they sometimes seem to get lost.