Apparent website problem:"Print This Reservation"
May 23, 2005 | 8:16 am
#1
Original Poster
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Apparent website problem:"Print This Reservation"
Just noticed this troubling quirk at the Marriott website. After making a reservation, and then going to the Lookup Reservations feature (after signing in), you view your complete reservation with all the info. If you then click on "Print this Reservation" you would expect to get a printable page of the same reservation info. Here's what happened when I recently did this: On the reservation page my reservation appeared as "one king bed, non-smoking room has been guaranteed". But when I clicked on "Print this Reservation", the reservation came up as follows: "No room preferences were selected". Nothing about a king bed, nothing about non-smoking. Obviously I wouldn't print this page to take with me, because it makes it appear that I haven't reserved or been guaranteed a particular type of accomodation. Does it present any further problems? Has anybody else noticed this, or is this simply a one-time quirk pertaining to this single reservation?
May 23, 2005 | 1:19 pm
#2
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,741
I have the same problem. Noticed it a month or two ago, My workaround has been to print the "view reservation" page which does list my room type and smoking preferences correctly. Wastes a bit of extra paper, since the view page isn't printer friendly. Would be nice if they fixed it. Must admit I didn't report the problem. So guess I can't expect much...
--Jon
--Jon
May 23, 2005 | 6:05 pm
#3
Join Date: May 2004
Posts: 915
Originally Posted by ohmark
Just noticed this troubling quirk at the Marriott website. After making a reservation, and then going to the Lookup Reservations feature (after signing in), you view your complete reservation with all the info. If you then click on "Print this Reservation" you would expect to get a printable page of the same reservation info. Here's what happened when I recently did this: On the reservation page my reservation appeared as "one king bed, non-smoking room has been guaranteed". But when I clicked on "Print this Reservation", the reservation came up as follows: "No room preferences were selected". Nothing about a king bed, nothing about non-smoking. Obviously I wouldn't print this page to take with me, because it makes it appear that I haven't reserved or been guaranteed a particular type of accomodation. Does it present any further problems? Has anybody else noticed this, or is this simply a one-time quirk pertaining to this single reservation?
I may be wrong, but the problem seems to me that the "Preferences" file is not saving what's inputted.
In the midst of keyboarding in reservation #1 I noticed on the screen prior to the confirmation screen "No Preferences indicated" (even though I know I had chosen them a long time ago). So, I clicked on the appropriate link, went in and set preferences as "King Bed - High Floor - Non Smoking" and that's what appeared on the final screen, and confirming email (both of which I printed clicking on my toolbar icon - not the Marriott "link").
When I got to reservation #2. even though I had saved my preferences, there it was again - "No Preferences Indicated," so I went through the same routine again with the identical (and ultimately correct) results.
Experienced again while keyboarding reservations #3 and 4 and the last time I looked which was the other day, which I think is a good habit to get into (so there's plenty of time to correct anything that may have gone awry), all was OK.
I'll post here if, when I check again, I notice that anything's changed.