When are Bonus Bucks given out?
Jun 1, 2004 | 12:45 pm
#16
Guest
Posts: n/a
Originally Posted by socrates
Glad to hear...hopefully no additional guests will have issues thanks to you 
I "DEMAND" the same service @ all hotels that I frequent!!!
Jun 1, 2004 | 2:05 pm
#17
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
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Posts: 13,747
Originally Posted by TUFBEAR
One down & 2,579 Marriott's to go!
I "DEMAND" the same service @ all hotels that I frequent!!!
I "DEMAND" the same service @ all hotels that I frequent!!!
Jun 1, 2004 | 3:19 pm
#18
Join Date: Aug 2002
Location: LAX
Programs: AA EXP, Bonvoy Titanium, Hilton Gold
Posts: 163
This weekend was the first time that I have ever been given bonus buck's at check-in without a hassle. It seems that despite the Ts & Cs the hotels are fairly uniform in giving them at check-out, which is a pain for the express check-out reasons. Additionally it appears some hotels are requiring a two-night stay to get them (I have noticed this in a couple of rate rules, but it hasn't been an issue for me).
Maybe a solution would be to leave the certificate with the bill under the door on the morning of checkout.
Out of curiosity can you use an EEO certificate while staying on a BB qualifying rate?
Maybe a solution would be to leave the certificate with the bill under the door on the morning of checkout.
Out of curiosity can you use an EEO certificate while staying on a BB qualifying rate?
Jun 1, 2004 | 5:40 pm
#19
Join Date: Nov 1999
Location: ABQ
Programs: SPEBSQSA
Posts: 3,795
Originally Posted by LAXGreg
Out of curiosity can you use an EEO certificate while staying on a BB qualifying rate?
Jun 2, 2004 | 2:57 pm
#20
Join Date: Dec 2001
Location: Baltimore
Programs: US 1 Mar Plt Hertz PC
Posts: 696
No problems
I have never had a problem obtaining the BB on my last few eligible stays. My last stay was 2 weeks ago at the Greenbelt MD Marriott. I checked in after 6 on a Saturday, desk agent promptly got my cert from a safe deposit box. The $129 rate also included free breakfast for 2 adults and kids (a great deal)--The downside--this is one of the worst Marriott properties I have ever seen--to be avoided at all cost during the weekend! I was very shocked considering Marriott corporate is just around the beltway.
Jun 2, 2004 | 9:45 pm
#21
Join Date: Dec 2003
Location: SJC, SFO, NYC
Programs: 1K, Hertz Five Star
Posts: 1,030
Handled very well. I would have been hoppin' mad - like a previous poster said, that aggravation should have been reason for them to give you some extras!!! Aiyiyiii
Jun 4, 2004 | 8:27 am
#22
FlyerTalk Evangelist
Join Date: May 2003
Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
Posts: 25,605
Originally Posted by AZ_MISMAN
The EEO certificates are valid on any publicly available rate (i.e. not entertainment, government, corporate, or AAA.)
Jun 4, 2004 | 10:41 pm
#23
Join Date: Oct 2001
Location: chicago, IL
Programs: AA Plat, AA 2MM Miler,Marriott Plat, Hilton Gold
Posts: 40
This Platinum guy never heard of a bonus buck??
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Originally Posted by bdschobel
I am currently staying at the Detroit Airport Marriott on an "OTP" rate that entitles me to free breakfast and $100 Bonus Bucks. No problem with the breakfasts, which have been great. The Bonus Bucks are another story!
When I checked in late Friday night (after a 2-hour, weather-related flight delay), I asked for my Bonus Bucks. They said that I had to speak with the morning crew. OK.
On Saturday morning, I asked for my Bonus Bucks. I was told that they are given at checkout. Not OK, but I let it go.
On Saturday night, I was going through some paperwork and came across the OTP rate rules, which I had printed on May 2. The rules say explicitly that Bonus Bucks are given at check-in! So I brought the printout down to the front desk and asked again for my Bonus Bucks. The very nice evening manager, Rodney, said that the Bonus Bucks were locked up for the night but that he would leave a note for the morning manager to give them to me the next day.
On Sunday morning, I stopped by the front desk to pick up my Bonus Bucks, expecting no problem at all. Wow, was I wrong! First, the young woman at the counter told me that my rate doesn't qualify for Bonus Bucks at all. Well, needless to say, this was the first time I had heard that! I showed her my reservation printout, which states clearly that I get Bonus Bucks. She said that the records show a different rate code. I asked to speak with the manager.
Sheri, the supervisor on duty, came out and couldn't explain what had happened but changed the coding back to indicate that I do get Bonus Bucks. However, she said that I couldn't get them until checkout. I showed her the rate rules, which say at check-in. She said that each property has the right to modify those rules. I emphatically disagreed. The rules say nothing about property discretion, and I wanted my Bonus Bucks! I asked whether she had a note from Rodney, Saturday night's manager, as he promised to write. Nope.
At this point, I had enough. I asked her either to give me the Bonus Bucks or to call the hotel's general manager at home so that I could discuss this with him. She said that they have no way to contact the GM -- that they don't know his phone number. That's obviously a lie. I asked for the hotel manager on duty. Sheri said that he hadn't arrived yet (this was at 10:30 already). I said that I would just wait there until he arrived.
At this point, she surrendered. She gave me the Bonus Bucks but explained how irregular this procedure was. I left a note for the GM, explaining what had happened and asking that he call me when he gets to work on Tuesday.
Anyone else have any experiences like this?
Bruce
When I checked in late Friday night (after a 2-hour, weather-related flight delay), I asked for my Bonus Bucks. They said that I had to speak with the morning crew. OK.
On Saturday morning, I asked for my Bonus Bucks. I was told that they are given at checkout. Not OK, but I let it go.
On Saturday night, I was going through some paperwork and came across the OTP rate rules, which I had printed on May 2. The rules say explicitly that Bonus Bucks are given at check-in! So I brought the printout down to the front desk and asked again for my Bonus Bucks. The very nice evening manager, Rodney, said that the Bonus Bucks were locked up for the night but that he would leave a note for the morning manager to give them to me the next day.
On Sunday morning, I stopped by the front desk to pick up my Bonus Bucks, expecting no problem at all. Wow, was I wrong! First, the young woman at the counter told me that my rate doesn't qualify for Bonus Bucks at all. Well, needless to say, this was the first time I had heard that! I showed her my reservation printout, which states clearly that I get Bonus Bucks. She said that the records show a different rate code. I asked to speak with the manager.
Sheri, the supervisor on duty, came out and couldn't explain what had happened but changed the coding back to indicate that I do get Bonus Bucks. However, she said that I couldn't get them until checkout. I showed her the rate rules, which say at check-in. She said that each property has the right to modify those rules. I emphatically disagreed. The rules say nothing about property discretion, and I wanted my Bonus Bucks! I asked whether she had a note from Rodney, Saturday night's manager, as he promised to write. Nope.
At this point, I had enough. I asked her either to give me the Bonus Bucks or to call the hotel's general manager at home so that I could discuss this with him. She said that they have no way to contact the GM -- that they don't know his phone number. That's obviously a lie. I asked for the hotel manager on duty. Sheri said that he hadn't arrived yet (this was at 10:30 already). I said that I would just wait there until he arrived.
At this point, she surrendered. She gave me the Bonus Bucks but explained how irregular this procedure was. I left a note for the GM, explaining what had happened and asking that he call me when he gets to work on Tuesday.
Anyone else have any experiences like this?
Bruce
Jun 6, 2004 | 4:07 pm
#24
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Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
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Posts: 13,747
Originally Posted by fireworksboy
Socrates or Chris, is this correct? I thought AAA was a publicly available rate but maybe I'm wrong. Thanks, fireworksboy
Jun 6, 2004 | 6:41 pm
#25
FlyerTalk Evangelist
Join Date: May 2003
Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
Posts: 25,605
Thanks socrates! As always, a fountain of info.
Jun 9, 2004 | 7:43 pm
#26
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,241
I checked in at the Renaissance Meadowlands. First clerk -- no idea what bonus bucks are, will check with manager. came back, manager was there. Told me they give bonus bucks out when you check out. I said I like to use express checkout and would like the bonus bucks now. Not a word, she pulled a big roll of them out and tore me off one cert.
My stay was for one night, a Saturday night, checked in at about 6pm. Paid $15 extra to get free breakfast and the cert.
My stay was for one night, a Saturday night, checked in at about 6pm. Paid $15 extra to get free breakfast and the cert.
Jun 9, 2004 | 9:47 pm
#27
Join Date: Feb 2004
Location: Bay Area, CA
Posts: 653
I stayed 3 nights in the LA area - in 2 different Marriott hotels - and had good outcomes at each. Netted 2 $100 Bonus bucks.
June 3-5 Anaheim Marriott Suites - I had to ask for the Bonus Bucks at check-in and was told that they don't issue them. I noted my reservation (which I had printed out and handed to them) specifically mentions them, so she checked with a supervisor who said they needed time to prepare them. They were ready the next morning. Paid $40 extra per night $139 compared to $99 AAA rate) but received the breakfast buffet as well (a $32 value).
June 5-6 Costa Mesa Marriott Suites - Was issued Bonus Bucks on check-in... no questions asked. Paid $94 and got the breakfast buffet for less than the AAA rate from the prevous hotel.
Excellent service, accomodations, buffet... everything I expect from Marriott.
June 3-5 Anaheim Marriott Suites - I had to ask for the Bonus Bucks at check-in and was told that they don't issue them. I noted my reservation (which I had printed out and handed to them) specifically mentions them, so she checked with a supervisor who said they needed time to prepare them. They were ready the next morning. Paid $40 extra per night $139 compared to $99 AAA rate) but received the breakfast buffet as well (a $32 value).
June 5-6 Costa Mesa Marriott Suites - Was issued Bonus Bucks on check-in... no questions asked. Paid $94 and got the breakfast buffet for less than the AAA rate from the prevous hotel.
Excellent service, accomodations, buffet... everything I expect from Marriott.
Jun 10, 2004 | 7:37 am
#28
Original Poster
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Location: Winter Garden, FL
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Posts: 13,498
Checked in last night at San Francisco Marriott. Asked for Bonus Bucks. Clerk never heard of them. Had no idea what I was asking for. Supervisor knew and told him what to get. After 5 minutes or so, he appeared with Bonus Bucks.
I told supervisor that I intend to turn in a different Bonus Bucks certificate (which I showed him) at checkout. No problem.
Bruce
I told supervisor that I intend to turn in a different Bonus Bucks certificate (which I showed him) at checkout. No problem.
Bruce
Jun 12, 2004 | 2:44 pm
#29
Join Date: Dec 2003
Location: SJC, SFO, NYC
Programs: 1K, Hertz Five Star
Posts: 1,030
Cincinnati Riverfrom Marriott
Checked in on Thursday (6/10) - was told BB would be given at checkout. Checked again Friday (different front desk person) - same answer.
Checked out today (6/12) - was told BB would be mailed out on Tuesday.
Apparently, this hotel mails out BBs on Tuesdays. I'll update on receipt.
First time this has happened - how much lattitude do individual properties have in this?
Great stay, beautiful property and very courteous staff (mostly)
Checked out today (6/12) - was told BB would be mailed out on Tuesday.
Apparently, this hotel mails out BBs on Tuesdays. I'll update on receipt.
First time this has happened - how much lattitude do individual properties have in this?
Great stay, beautiful property and very courteous staff (mostly)
Jun 12, 2004 | 11:09 pm
#30
Suspended
Join Date: Jan 2003
Posts: 8,720
I break my silence.
To play devil's advocate:
How does a property know that you are not using the same bonus bucks that you received upon checkin at checkout?? Are these CERTS numbered?
Of course, if you have a one night stay, it is immaterial, but with a two night stay, how can it tell that the one that you hand in -- assuming you had one from a previous stay -- was not the very same one that you had received?
That being said, that should be of no concern to the customer, because the rules of the promotion are quite clear. They are to be received at checkin.
Further, what about this crap of their mailing them to you. What if you happen to be on a leisure trip or business trip, and you were specifically intending to use the bonus buck for your next stay, which happened to be that day for the next two days. Are you out of luck? Sorry, guys, but I would not stand for this type of treatment. I would demand an adjustment and the bonus bucks. This is total crap.
Marriott corporate reads this and so does Chris. They are on notice that this must be remedied immediately.
Bruce's adventure was ridiculous, but at least one could claim that they were unaware of the promotions terms, as it was a new promotion. Not so anymore. This has the stench of a bait and switch.
That's right, go ahead and book your vacation plans where you intend to drive around and see a bit of the US, and make a 2-3 days reservation with your intention of using the $100 Cert at your next stop. BUT, presto, no CERT. So, sorry, that will be an extra $100 you will have to shell out at the next Marriott property. But, not to worry, you can always use it at another time. Sure.
I would not be surprised if Marriott garners negative publicity because of this, nor would I be surprised if some attorney or attorney general would file a lawsuit over Marriott corporate's lackadaisacal response to the complaints herein.
You have got to believe that this thread is only the tip of the iceberg, and that ma and pa Clampett -- for whom this promotion is really aimed at -- summer leisure travellers -- generally are not they type to raise hackles over this.
I think that Marriott ought to step up to the plate and immediately advise their franchisees to step in line. The article I cited shows that Marriott is not recalcitrant in punishing those franchisees who don't tow the line when it suits Marriott to exercise its power. It should do so now, period, before others have these same ridiculous outcomes.
My 2 bonus bucks worth.
How does a property know that you are not using the same bonus bucks that you received upon checkin at checkout?? Are these CERTS numbered?
Of course, if you have a one night stay, it is immaterial, but with a two night stay, how can it tell that the one that you hand in -- assuming you had one from a previous stay -- was not the very same one that you had received?
That being said, that should be of no concern to the customer, because the rules of the promotion are quite clear. They are to be received at checkin.
Further, what about this crap of their mailing them to you. What if you happen to be on a leisure trip or business trip, and you were specifically intending to use the bonus buck for your next stay, which happened to be that day for the next two days. Are you out of luck? Sorry, guys, but I would not stand for this type of treatment. I would demand an adjustment and the bonus bucks. This is total crap.
Marriott corporate reads this and so does Chris. They are on notice that this must be remedied immediately.
Bruce's adventure was ridiculous, but at least one could claim that they were unaware of the promotions terms, as it was a new promotion. Not so anymore. This has the stench of a bait and switch.
That's right, go ahead and book your vacation plans where you intend to drive around and see a bit of the US, and make a 2-3 days reservation with your intention of using the $100 Cert at your next stop. BUT, presto, no CERT. So, sorry, that will be an extra $100 you will have to shell out at the next Marriott property. But, not to worry, you can always use it at another time. Sure.
I would not be surprised if Marriott garners negative publicity because of this, nor would I be surprised if some attorney or attorney general would file a lawsuit over Marriott corporate's lackadaisacal response to the complaints herein.
You have got to believe that this thread is only the tip of the iceberg, and that ma and pa Clampett -- for whom this promotion is really aimed at -- summer leisure travellers -- generally are not they type to raise hackles over this.
I think that Marriott ought to step up to the plate and immediately advise their franchisees to step in line. The article I cited shows that Marriott is not recalcitrant in punishing those franchisees who don't tow the line when it suits Marriott to exercise its power. It should do so now, period, before others have these same ridiculous outcomes.
My 2 bonus bucks worth.
Last edited by NJUPINTHEAIR; Jun 13, 2004 at 10:55 am