Misleading pricing on Marriott.com

Reply

Old Jul 16, 18, 8:37 am
  #61  
pvn
Suspended
 
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
They don't use "FROM" like that any more. It only says from before you select a particular room/rate. The room/rate pricing just says "$X/night" even though the rate may vary per night during the stay.
MSPeconomist likes this.
pvn is offline  
Reply With Quote
Old Jul 16, 18, 8:55 am
  #62  
 
Join Date: Jun 2005
Location: EWR
Programs: Marriott Bonvoy Lifetime Gold, United Mileage Plus, Avis Preferred
Posts: 806
I have thought it to be just a case of poor design rather than being intentionally misleading.

I have learned now to click through the nominally higher priced hotels to find out the overall cost of the stay. This is especially important for longer stays, where there is a greater opportunity for daily price fluctuation.
JohnneeO is offline  
Reply With Quote
Old Jul 16, 18, 10:06 am
  #63  
 
Join Date: Jun 2008
Location: ATL
Programs: DL:PM, Marriott:P/LTP, Hilton:G, NatCar:EE+, Hertz:PC
Posts: 8,728
Originally Posted by JohnneeO View Post
I have thought it to be just a case of poor design rather than being intentionally misleading.

I have learned now to click through the nominally higher priced hotels to find out the overall cost of the stay. This is especially important for longer stays, where there is a greater opportunity for daily price fluctuation.
IMO if it was just poor design verbiage would have been added quickly to make it more understandable.

You state "I have learned..." and my guess is most of us on here have, but how many people who do not travel as often as we all do are going to know to do that? Most real people aren't on hotel sites daily.
jtp1947 likes this.
CJKatl is offline  
Reply With Quote
Old Jul 16, 18, 3:40 pm
  #64  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT PLT, AA LT PLT, HH GLD, UA SLV, Avis PreferredPlus
Posts: 24,428
Originally Posted by rylan View Post
Now they just display the teaser rate to try to get you to select the hotel and get a nice surprise that the rate went way up.
So when they show $211/night and the entire 4 night stay is $724 (Pgh Marriott 8/21-25), is that also a "teaser rate" to surprise the customer by big, bag company(tm)?

Occam's razor seems to have been globally replaced by victim mentality.
aaupgrade likes this.
CPRich is offline  
Reply With Quote
Old Jul 16, 18, 3:45 pm
  #65  
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT PLT, AA LT PLT, HH GLD, UA SLV, Avis PreferredPlus
Posts: 24,428
Originally Posted by pvn View Post
the argument that "well if you know where to look you'll see the actual pricing" adds weight to the claim that the way marriott is doing it is deceptive.
You don't need to "know where to look" - there is literally no way to book the room without proceeding to the page that show exactly what everyone is requesting.
CPRich is offline  
Reply With Quote
Old Jul 16, 18, 4:06 pm
  #66  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,309
Originally Posted by CPRich View Post
You don't need to "know where to look" - there is literally no way to book the room without proceeding to the page that show exactly what everyone is requesting.
This is nothing. I've been around a while to see a lot of different approaches. The worst being a site that picked the highest rate and only presented that for every day of the stay. Needless to say they probably got tired of being overlooked by guests that were price sensitive and not blindly booking stays where ever regardless of price. Personally, I check the entire stay and every combination of days to find the lowest price and book two, three, or more rezzies if needed to save some bucks. Just like the grocery store, sometimes that six-pack isn't cheaper than six singles.
RogerD408 is offline  
Reply With Quote
Old Jul 17, 18, 12:30 am
  #67  
 
Join Date: Mar 2018
Location: England - UK
Posts: 332
Originally Posted by MSPeconomist View Post
AmEx doesn't participate in dynamic currency conversion. Normally when you pay with AmEx (at least the USA varieties), you sign for the charge in local currency. Then AmEx converts the amount to your own currency (based on interbank rates) and you pay the bill in your own currency.

With a USA based card, if I book a hotel room in London, it's really priced in British pounds (not USA dollars for Americans) and my contract is to pay the amount stated in pounds. The hotel bills me in pounds, charges pounds to my credit card, and it itself paid by AmEx in pounds. AmEx itself converts the amount in pounds to USA dollars and I pay my bill in USA dollars, from my USA checking account.

When I book the hotel in London, I set the (usually SPG or Hyatt) website to show me the prices in British pounds and print the confirmation in pounds (and expect my email confirmation to also show the price in pounds). If I phone to make a reservation, for example through FHR, I always insist that the agent tell me prices in local currency (British pounds in this example), not dollars since the binding contract will be in dollars. Also, I never book prepaid rates or go through OLTAs, priceline, airline website offers for hotels, package tours, etc.

ADDED: A couple countries are exceptions. When I last visited Russia, they maintained a separate "currency" (and defined official exchange rates) for foreigners which international chain hotels (and some stores specializing in imported luxury items) used. International hotels in Argentina tend to contractually define their prices in dollars for foreigners and then convert to local currency at the time of checkout. [Argentina also has a recent law saying that certain travel expensive such such as tours and plane tickets must be paid in hard currency.] Turkey seems to define prices in dollars in some places but in Euro in other establishments. There was a time when inflation in Israel was so bad that many shops had prices marked in dollars and converted to local currency at the time of purchase, using that morning's exchange rate, but one paid in local currency (whether in cash or by credit card) unless one could negotiate a deal for paying cash in foreign currency. There are also cases near borders or with many tourists where shops openly advertise that they are willing to accept foreign cash, usually at exchange rates they post (for example, US$1 = CAN$1 at times for convenience if you drive across the border and don't bother too change money), but other countries (Russia officially, East Germany in the past) forbid locals to transact in foreign currency. Some countries forbid their citizens/residents/businesses to hold foreign currency or maintain bank accounts in foreign currency without special permission. Obviously enforcement varies.
Thank you for this. I'll take more care when I book in the future.
Lizie is offline  
Reply With Quote
Old Jul 17, 18, 6:29 am
  #68  
pvn
Suspended
 
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
People claiming the "FROM" absolves Marriott of any trickery claims haven't been paying attention, they've definitely changed how the website works recently.

Here's a quote FROM 298/night:



OK, so we click on that hotel to see the rates:



FROM has disappeared, that rate is offered at 298/night. Of course, the total looks a little suspicious, but at least it's shown there!

Now if you select that rate, you'll see Marriott switches to a nightly average, which is of course higher than the 298/night that was claimed on the previous screen.



And note that the actual per-night charges are hidden, you have to manually expand the summary to see each night's charges.



Now, to marriott's credit, this is better than it was a few weeks ago, but they're still playing a bit of a shell game here. They could quite easily be more consistent in how these rates are displayed when a customer is looking at multiple choices.
DrSeuss likes this.
pvn is offline  
Reply With Quote
Old Jul 17, 18, 6:40 am
  #69  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 79,734
Originally Posted by JohnneeO View Post
I have thought it to be just a case of poor design rather than being intentionally misleading.

I have learned now to click through the nominally higher priced hotels to find out the overall cost of the stay. This is especially important for longer stays, where there is a greater opportunity for daily price fluctuation.
The problem is that few people know to do this. It's not only unfair to hotels that are more expensive for the first night, but causes those who pick based on the price they see to pay more than necessary for those hotel nights.
MSPeconomist is offline  
Reply With Quote
Old Aug 20, 18, 10:42 am
  #70  
 
Join Date: Jun 2005
Location: Toronto, Canada
Posts: 718
I'm using the updated (post-combination) Marriott and SPG apps. In my searches, pricing now shows as average nightly rates for both legacy Marriott and SPG properties on both the Marriott and SPG app interfaces.

I hope this stays - I consider it to be the removal of a totally unnecessary irritant.
UA-NYC likes this.
CXYYZ is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread