Can't log into app "unprocessable condition"
#16
Join Date: Nov 2014
Posts: 53
just spoke to marriott customer service said the issue is "across the board" with the system being down
#17
Join Date: Aug 2013
Location: Taiwan
Programs: IHG Diamond, Marriott Platinum, Hilton Gold, oneworld Emerald
Posts: 1,164
Started getting the same now. Cannot log in to desktop site, while app seems alive, but cannot do anything there, even cancel existing booking. Complete failure of their IT.
#18
Join Date: Aug 2017
Location: Dallas
Programs: AA ExPlat, Marriott Ambassador, Hilton Gold, Hertz PC
Posts: 121
Current status: Getting the error "We are unable to process your request at this time due to an unprocessable condition. Please try again later."
I tried resetting my password like others suggested, but that didn't help.
I tried resetting my password like others suggested, but that didn't help.
#19
Join Date: Feb 2013
Location: DCA
Posts: 7,761
Worked fine yesterday and the day before after combining; getting this error now. Not going to fiddle with my password, though - I'll just sit on it for a while and hope it resolves.
#20
Join Date: Sep 2000
Location: OH
Programs: AA Lifetime Plat, Marriot Lifetime Gold
Posts: 9,523
I can't log in and therefore can't combine the accounts
#21
Join Date: Jan 2010
Programs: UA, AS
Posts: 2,386
It was OK for me yesterday. Today it is broken. Marriott's systems are down even for reservation agents this morning.
status.marriott.com has this message:
status.marriott.com has this message:
We are currently working to fix the following issues
Guests are unable to access their accounts or make reservations with points on the following:- Web sites
- Voice reservation systems
#22
Join Date: Nov 2014
Location: lounge next door
Programs: *A Gold / ST Elite+ / OWS / EK G / HH Diam. / MR Tit / Hyatt GLOB / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,500
yep, everything down (
#23
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,509
I got this all morning, but I can again log in now.
#24
Join Date: May 2005
Posts: 1,337
ARGGHHH! Still down for me. The "Thank you for your patience" is starting to wear thin...
#25
Join Date: Jul 2012
Posts: 48
I'm also getting this error - have been since the merge last weekend. Both website and app don't work.
Rang Marriott and they said they would escalate. Not optimistic about when this will be resolved.
My wife's account works fine??
Rang Marriott and they said they would escalate. Not optimistic about when this will be resolved.
My wife's account works fine??
#26
Join Date: Mar 2016
Posts: 2
Having the same issue since the merger. I can login into my SPG account fine but whenever I try to login into my Marriott account, I will get the ‘unprocessible error’ message. Can’t even my merge accounts since I can’t login into my Marriott account.
#27
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,412
Me too. Rebooted the app a few times and now it seems to be working.
#28
Join Date: Aug 2018
Posts: 1
Can't log into app "unprocessable condition"
I am still getting the following error on both the iOS app and marriott.com: "Please correct the following and try again.We are unable to process your request at this time due to an unprocessable condition. Please try again later."
I've spent over 3 hours on the phone with customer support since 08/23 and performed multiple password resets but they have been unable to resolve the problem. They are unable to tell me if this issue has been identified or worked on by their IT department.
I'd be grateful to know if anyone has had luck with Marriott customer service in getting this error resolved.
I've spent over 3 hours on the phone with customer support since 08/23 and performed multiple password resets but they have been unable to resolve the problem. They are unable to tell me if this issue has been identified or worked on by their IT department.
I'd be grateful to know if anyone has had luck with Marriott customer service in getting this error resolved.
#29
Join Date: Mar 2007
Location: Charlottetown, PE YYG
Programs: AC*SE, Bonvoy Lifetime Titanium
Posts: 303
I am still getting the following error on both the iOS app and marriott.com: "Please correct the following and try again.We are unable to process your request at this time due to an unprocessable condition. Please try again later."
I've spent over 3 hours on the phone with customer support since 08/23 and performed multiple password resets but they have been unable to resolve the problem. They are unable to tell me if this issue has been identified or worked on by their IT department.
I'd be grateful to know if anyone has had luck with Marriott customer service in getting this error resolved.
I've spent over 3 hours on the phone with customer support since 08/23 and performed multiple password resets but they have been unable to resolve the problem. They are unable to tell me if this issue has been identified or worked on by their IT department.
I'd be grateful to know if anyone has had luck with Marriott customer service in getting this error resolved.
#30
Join Date: Oct 2004
Programs: HH Diamond; Marriott Tit, LTP;Omni Black;IHG Spire; Hyatt Glob
Posts: 124
I am running the latest version of FireFox on two different laptops. I've rebooted and deleted the cookies on each. One gives me some data from MR from early this month, with some older reservations. The other shows data from up to the 18th, with different point accumulations then the first and no future reservations or any activity for the past 12 months. Neither has my proper status as a ppe.
If I sign on to MR on the first laptop using MicroSoft Edge, it's almost up to date. It shows my correct reservations and cancellations. It even shows a reservation and a canceled stay that I made this morning. The points total seem to be correct up to the 18th, with some missing stays and still the incorrect status. Looking at the FireFox versions, neither of these show.
Whatever MR IT has done seems to be dependent upon what browser you are using.
If I sign on to MR on the first laptop using MicroSoft Edge, it's almost up to date. It shows my correct reservations and cancellations. It even shows a reservation and a canceled stay that I made this morning. The points total seem to be correct up to the 18th, with some missing stays and still the incorrect status. Looking at the FireFox versions, neither of these show.
Whatever MR IT has done seems to be dependent upon what browser you are using.