New Cancellation Policy
Mar 5, 2015 | 12:32 pm
#16
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Could you provide some link that says that plats "still have day of arrival cancellation privileges." Thanks. I'm not aware that there ever was a Marriott policy (other than whatever a local property might do) that plats "have day of arrival cancellation privileges."
Mar 5, 2015 | 1:16 pm
#17
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
Memo from socrates in the thread.
Mar 5, 2015 | 1:17 pm
#18
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Publicly published policy, no; memo policy, it appears so. Soc is usually spot on.
Last edited by aaupgrade; Mar 5, 2015 at 2:24 pm
Mar 5, 2015 | 2:19 pm
#19
FlyerTalk Evangelist
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Location: South Florida
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Some agents will know about it, some won't.
Mar 5, 2015 | 3:57 pm
#20
Original Poster
Join Date: Jan 2011
Posts: 72
Thanks Socrates, that's good to know. However, how come when you look to cancel a reservation the day before, before midnight, it comes up with the extra screen saying there may be cancellation charges (I assume that's just a warning then?)? It has made me concerned more than once, even when I was cancelling well before 4pm or 6pm of the day prior. But, if it is in fact before midnight instead, that is good news. But, Marriott should change the online system to only bring up the warning at midnight or later then. It's very confusing and I really really wish they would clarify it much better.
Mar 5, 2015 | 4:32 pm
#21
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
During the NE blizzard in January, we were on a 16 hour flight from Hong Kong to NY. Our connection was canceled causing us to miss a reservation-two rooms. The Plat line got the rooms canceled without any difficulty after the deadline. (Maybe 3 hours past deadline.)
I do miss the 6pm day of arrival of old days!
I do miss the 6pm day of arrival of old days!
Mar 5, 2015 | 5:27 pm
#22
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Mar 5, 2015 | 5:31 pm
#23
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
This is Socrates post to which Joshu362 was referring: http://www.flyertalk.com/forum/marri...l#post24391525
Publicly published policy, no; memo policy, it appears so. Soc is usually spot on.
Publicly published policy, no; memo policy, it appears so. Soc is usually spot on.
Mar 5, 2015 | 5:37 pm
#24
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Mar 6, 2015 | 4:44 am
#25
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Join Date: Jul 2001
Location: Some place in this wonderful world (usually at 39,000 ft in seat 1C)
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Thanks Socrates, that's good to know. However, how come when you look to cancel a reservation the day before, before midnight, it comes up with the extra screen saying there may be cancellation charges (I assume that's just a warning then?)? It has made me concerned more than once, even when I was cancelling well before 4pm or 6pm of the day prior. But, if it is in fact before midnight instead, that is good news. But, Marriott should change the online system to only bring up the warning at midnight or later then. It's very confusing and I really really wish they would clarify it much better.
Mar 6, 2015 | 4:45 am
#26
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Just a guess, but it sounds like a simple math error to me. Cancellation Date = Reservation Date -1 gives you the wrong date (let's not even get into time of day). And since they have to take into account the property's timezone, they've got to be doing more math as the likelihood of the web server actually being in the same time zone is probably rare.
Yes, it's frustrating when the system doesn't work right. Yes, it should be fixed. Will we see it anytime soon? Probably not. So in the meantime it's up to us to keep track and hope the backend works and a charge is not processed.
Yes, it's frustrating when the system doesn't work right. Yes, it should be fixed. Will we see it anytime soon? Probably not. So in the meantime it's up to us to keep track and hope the backend works and a charge is not processed.
...and before anyone else says it...no I don't know why it wasn't programmed differently
Last edited by socrates; Mar 6, 2015 at 4:52 am
Mar 6, 2015 | 4:46 am
#27
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I was tempted to start a new thread, but will try here.
What is the cancellation policy for reservations made on the day of the stay? I'm watching the weather and may need a room tomorrow night. But I won't know until later in the day. If I make a reservation tomorrow (for tomorrow) and then cancel tomorrow evening, what happens?
The unpublished platinum benefit isn't giving me the warm-and-fuzzies.
Thanks.
What is the cancellation policy for reservations made on the day of the stay? I'm watching the weather and may need a room tomorrow night. But I won't know until later in the day. If I make a reservation tomorrow (for tomorrow) and then cancel tomorrow evening, what happens?
The unpublished platinum benefit isn't giving me the warm-and-fuzzies.
Thanks.
Mar 6, 2015 | 4:48 am
#28
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Unfortunately it's noted on internal documents (that have been distributed far and wide) but being internal I'm sure you can understand why I'm unable to post the full documents here
Mar 6, 2015 | 4:51 am
#29
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Thanks everyone for the advice. This is the exact screen that kept popping up which caused my concern. I wound up deciding not to cancel the room because I thought there was a possibility I would still make my trip and didn't want to deal with it. My flight was cancelled due to weather so I didn't make it after all. So, all that and I will likely still be charged although I called platinum line and they said they would cancel, but they were unclear about whether I would be charged or not.
Mar 6, 2015 | 1:57 pm
#30
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,487
New Cancellation Policy
Just to reinforce this, I called reservations line and they confirmed Platinums still get same day cancellation! I guess another reason to push for LTP.