Stay posting issue

Thread Tools

Search this Thread

Jan 20, 2014 | 9:46 am

CajunFF

Original Poster

Join Date: Jan 2006

Programs: DL PM, HH Dia, Marriott Plat

Posts: 111

Stay posting issue

I have stayed two 3 night stays at my usual hotel in Atlanta since 1/1 (checking out on 1/9 and 1/15) and neither has posted yet. I'm used to stays posting within 7 days, but these two will complete my MegaBonus and I'm concerned that the first hasn't posted yet. Has anyone else seen a longer than usual delay in getting their stays to post?

Jan 20, 2014 | 10:54 am

Dolphinyong

Join Date: Mar 2012

Posts: 940

Quote:

Originally Posted by CajunFF

Email the hotel and ask them to correct it. I usually ask for 500 points as compensation for inconvenience caused.

Jan 20, 2014 | 1:03 pm

Counsellor

Join Date: May 1998

Location: Naples FL, Munich DE

Programs: UA MM, AA 2MM, Marriott LT Titanium, Hilton Gold

Posts: 6,817

Or e-mail a scan of the invoices to Marriott Concierge and explain your concern that they be posted in time to be included in the MegaBonus sweep. Be sure to include your account number.

The e-mail address is: <[email protected]>

Jan 20, 2014 | 3:49 pm

sammyindc

Join Date: Jul 2011

Location: MCO

Programs: UA GS 1MM, Marriott Ambassador & Lifetime Titanium, Hilton Diamond

Posts: 2,134

Quote:

Originally Posted by CajunFF

I've had an 6 night stay also not post for this month. After waiting 10 days I call MR and they posted it right away while I waited on the phone - I did not event had to fax/email my folio, the rep contacted the hotel's accounting dept and got the folio.

Quote:

Originally Posted by Dolphinyong

Email the hotel and ask them to correct it. I usually ask for 500 points as compensation for inconvenience caused.

I should start doing that as half of my stays either don't post correctly or don't post at all.

And I think Marriott should have a 1,000 point compensation for Platinum arrival gift points not posting (after being offered) it's been happening way to often for me.

Jan 20, 2014 | 10:59 pm

gshoe10

Join Date: Oct 2008

Posts: 22

Just wondering...were you staying as part of a group? As a former Marriott employee, that was the situation that most often caused the delay in points posting...If the "group master" hasn't been checked out yet, the stays won't post. Just FYI.

Jan 21, 2014 | 3:36 am

cln

Join Date: Mar 2010

Location: Europe/SEA

Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold

Posts: 1,728

Stay posting issue

as long as your having your receipt no need to worry.

I had no issues with marriott credits posting this year but have to follow up on almost every spg stay.

Jan 21, 2014 | 5:08 am

mimitche

Join Date: Nov 2003

Location: random hotels

Programs: 1K, Marriott PP

Posts: 212

I've had 4 separate stays at 4 separate hotels this year and only the most recent one has posted to my account. Very odd. Time to call Marriott guest services.

Jan 22, 2014 | 5:51 am

CajunFF

Original Poster

Join Date: Jan 2006

Programs: DL PM, HH Dia, Marriott Plat

Posts: 111

I called customer service and spoke with a very pleasant lady who informed me that there was a problem with their system that may have effected my stay ending on 1/9. She credited the nights and points while I was on the phone.

I also haven't been getting my folios via email anymore... so, I think there may be a few technical support projects that Marriott is dealing with since 1/1.

Jan 22, 2014 | 11:24 am

River in Sight

Join Date: Feb 2005

Location: Washington DC

Programs: IB Oro, AA GLD 1MM, Hyatt Glob, Marriott LT Titanium

Posts: 1,925

Glad to see that it's not just me having this trouble; in my 700 or so lifetime nights with Marriott, I can't ever recall a stay not posting. This year, 3 out of my 4 stays have required manual intervention to post. Each time I call, I am told that my MR number was deleted from the stay at some point. There must be some sort of larger system issue here if others are having this trouble.

Jan 22, 2014 | 6:44 pm

#10

13600

Join Date: Dec 2010

Posts: 26

Same here. Two normal stays in January in the same hotel I normally stay in have not posted yet.

Jan 23, 2014 | 3:00 am

#11

nacho

FlyerTalk Evangelist

Join Date: Aug 2010

Location: CPH

Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG

Posts: 12,781

You can file a missing stay claim directly with Marriott at marriott.com. Log in and click on contact us, and then choose file a missing stay claim, put down the stay info and upload a copy of your receipt then they will get back to you in a couple of days.

Jan 23, 2014 | 7:55 am

#12

9809JD

Join Date: Aug 2011

Programs: Marriott Platinum

Posts: 58

Interesting to hear they had a glitch that particular date, I also checked out of a hotel in ATL (Renaissance Concourse) on January 9th and had to call in to get the stay posted. Usually domestic hotel stays credit for me without issue, but international seems to be a crapshoot.

Jan 24, 2014 | 12:25 pm

#13

mimitche

Join Date: Nov 2003

Location: random hotels

Programs: 1K, Marriott PP

Posts: 212

I just got off the phone with Marriott Rewards customer service; they had to post my 3 missing stays manually. For two of them they couldn't even see any bill data and had to call the hotels. E-Mailed receipts didn't get sent either. All in all it took almost 30 minutes on the phone to get resolved.

It seems clear that they had some sort of computer issue but the rep seemed to be completely unaware of this being a problem for multiple people.

Kinda sad that even United is getting flights posted quicker than Marriott is at the moment.