Marriott Forgot to Charge Me
#16


Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,502
Did you have a bill when you checked out of the hotel? If so why didn't you expense the stay with just the bill or does your company require actual proof the credit card was charged (my experience at 3 different companies is this is not necessary)?
I submit reports weekly and have always just used the hotel bill.
An expense report would be done regardless if it were me.
I submit reports weekly and have always just used the hotel bill.
An expense report would be done regardless if it were me.
#17



Join Date: Aug 2008
Location: トロント
Programs: IHG Platinum
Posts: 4,856
What would of happened if you weren't a frequent customer? Charge a credit card three months later without notice? That would never fly. They went well past any acceptable time period to fix their mistake (a few hours? A day or two?) and now it's theirs to live with. They are playing a very bad game here, especially with someone who stays at the hotel as much as you do. Threaten to challenge any charge with your credit and company and worst case switch hotels completely for future stays.
I have had credit card charges take months to reach me (often to do with overseas purchases).
As long as they charge the card prior to the statute of limitations in your area, they are OK.
#18
Join Date: Jul 2000
Location: Milton, GA USA
Programs: Hilton Diamond, IHG Platinum Elite, Hyatt Discoverist, Radisson Elite
Posts: 19,218
Personally, I would have paid it.... You incurred the expense... it is not the hotel's fault that your company has a certain reimbursement policy.
I assume you have the folio... and never submitted it for reimbursement? Did you not wonder why you still had it? or no charge had hit your card?
Mistakes happen... but this is a legitimate charge.
In regards to your $20 issue... I will say it... do not leave money that you do not want to be taken!
I assume you have the folio... and never submitted it for reimbursement? Did you not wonder why you still had it? or no charge had hit your card?
Mistakes happen... but this is a legitimate charge.
In regards to your $20 issue... I will say it... do not leave money that you do not want to be taken!
#19
Join Date: Feb 2008
Location: CLT
Programs: AA-EXP, MR-PP
Posts: 3,440
On a side note...just yesterday, I did not have any dollar bills for daily hotel tip so I left a $20 bill with a post-it note attached to it which said "Please take $3 and leave the change
". Maybe this is entirely my fault for being too trusting, but is that acceptable maid service? Both the $20 and post-it note were missing.
". Maybe this is entirely my fault for being too trusting, but is that acceptable maid service? Both the $20 and post-it note were missing.Did you write it in Spanish? If not, that is your problem
#20
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Winter Garden, FL
Programs: Delta DM-3MM United Gold-MM Marriott Lifetime Titanium Hertz President's Circle
Posts: 13,498
Yeah, I was thinking the same thing. The poor maid might have been unable to read the note! Or she just thought it was just a thank you of some sort and didn't really read it at all.
Bruce
Bruce
#21


Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 5,395
Really? I have submitted charges to my company over 6 months late. I'm sure you can push it through. Probably the easiest way to deal with it.
#22




Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,628
No need to apologize and glad I wasn't the only one who asked.
Curious for the answer and have never heard of anyone using anything other than the folio for expense purposes. Makes no sense to me the original poster would not have expensed the stay right after it was over.
Curious for the answer and have never heard of anyone using anything other than the folio for expense purposes. Makes no sense to me the original poster would not have expensed the stay right after it was over.
#23
Original Poster
Join Date: Oct 2013
Posts: 51
Hi Everyone,
Here's a quick follow-up....
There was no folio created. There was no charge on my credit card. I review both of these to determine which expenses to submit - but there was neither. I know that if I contacted my Company's finance department, they would likely allow the expense to be submitted given the circumstances (though they are typically fairly stringent about the policy, especially when its for a previous fiscal year...I have been declined before for parking fees)
I did not intend to come off as a "complainer" by posting this thread. I knew the reimbursement would occur eventually - but I posted this thread more to discuss if this is a standard policy...I was more shocked about how I was approached with this matter, especially with being a frequent customer to the same property. Perhaps I am just being a complainer though after all
As for the hotel tip....I fully understood the risk of having the maid take the full $20, but I would have rather accepted that risk than not tipped at all (I was in a hurry for a business meeting). I just thought it was strange to have a policy where maids can take more than say, $10 from a guest who has not checked out yet.
Here's a quick follow-up....
There was no folio created. There was no charge on my credit card. I review both of these to determine which expenses to submit - but there was neither. I know that if I contacted my Company's finance department, they would likely allow the expense to be submitted given the circumstances (though they are typically fairly stringent about the policy, especially when its for a previous fiscal year...I have been declined before for parking fees)
I did not intend to come off as a "complainer" by posting this thread. I knew the reimbursement would occur eventually - but I posted this thread more to discuss if this is a standard policy...I was more shocked about how I was approached with this matter, especially with being a frequent customer to the same property. Perhaps I am just being a complainer though after all

As for the hotel tip....I fully understood the risk of having the maid take the full $20, but I would have rather accepted that risk than not tipped at all (I was in a hurry for a business meeting). I just thought it was strange to have a policy where maids can take more than say, $10 from a guest who has not checked out yet.
#24
FlyerTalk Evangelist




Join Date: Sep 2003
Location: HH Diamond, Marriott, IHG, Hyatt something
Posts: 34,518
I recall having a couple of different charges show up way late. 9 months late, from a visit to the Clinton Presidential Library, entrance fee. And a Disney location, not sure if US or International. 6 months later.
#25



Join Date: Dec 2009
Programs: WN CP, Hyatt Plat, Marriott Gold, Carlson Gold, AA Gold
Posts: 350
Did you notice 3 months ago that they did not bill you?
#26
Join Date: Sep 2013
Location: ATL
Programs: HH Diamond, DL plat, UA Silver, Marriott Platinum, IHG Gold, National Executive
Posts: 121
After talking with the GM on site, it is found when they do there financial audits.
And, I expense through Concur with automatic hotel, air and rental receipt import, so if the charge and receipt don't get imported, I don't process it.
#27
A FlyerTalk Posting Legend




Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,148
That's the part I was wondering. If someone is doing expense reports on a regular basis, you'd think they'd notice if the hotel bill hadn't come through, especially if they have other expenses for that week. Did the OP process the other expenses w/o the hotel bill? I might have called the property to say hey I need the folio (at least) so I can submit my expense report. And of course to make sure that the points for the stay credited properly 
Cheers.

Cheers.
#28


Join Date: May 2000
Location: HH Gold, Marriott Gold, PC Plat, Emirates Silver
Posts: 2,729
I put all expenses on my corp card and that links to the expense system. We are required to use the corp card for all hotel, air and rental car expenses. The expense reimbursment goes straight back to the card and not to me.
Therefore, I cannot expense a hotel item unless the expense hits the card.
An old expense is reimbursable but you may need to get approvals from seveal levels up. That is a pain so I would ask for the 10K in points.
Therefore, I cannot expense a hotel item unless the expense hits the card.
An old expense is reimbursable but you may need to get approvals from seveal levels up. That is a pain so I would ask for the 10K in points.
#29
A FlyerTalk Posting Legend




Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,148
#30
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Every business charge goes on my credit card. The company automatically pays the card. The charges pop up in an accounting system. We really more or less approve the charges as opposed to having to do old fashion expense reports like I did back in the day at a previous employer. The only thing receipts are needed for are hotel stays, but when one pops up in the expense system, I pull it up online. If the hotel charge didn't show in the system, I wouldn't pull it up online, so I'd never notice it was missing.


