That's the part I was wondering. If someone is doing expense reports on a regular basis, you'd think they'd notice if the hotel bill hadn't come through, especially if they have other expenses for that week. Did the OP process the other expenses w/o the hotel bill? I might have called the property to say hey I need the folio (at least) so I can submit my expense report. And of course to make sure that the points for the stay credited properly

Cheers.