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[This message has been edited by socrates (edited Mar 23, 2004).]

Socrates, I don't know what magic buttons you pushed or strings that you pulled but when I arrived at the Princeton Courtyard Tuesday night they had my reservation all set for a smoking room. In addition I was upgraded to a suite. Iwas so shocked I almost fell over. I have never received a upgrade at a Courtyard. As a matter of fact I didn't even know they had suites at Courtyards. Don't know if you had anything to do with the upgrade but just getting a smoking room without having to ask at the desk is enough for me. Now the only question I have is: Is this a permanent change to my record so that I should not have a problem having a reservation set for a smoking room from now on or was this a one time special fix that you did for me?

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[This message has been edited by socrates (edited Mar 23, 2004).]

I have had similar problems with my corporate travel agency. After several late checks in and getting stuck with smoking rooms, I found out that it seems the agency can only enter the non/smoking "request".

Thus I always now call Marriott after placing my reservation through my corporate travel agent and have Marriott "confirm" my preference. Very inefficient and annoying but it beats the alternative.

[This message has been edited by hershmeister (edited Dec 24, 2003).]

I have always had the same problem with Marriott reservations booked through my corporate travel dept. Starting about a year ago, I gave up on booking hotel through travel -- I let them book air, and then I book travel through the Marriott web site. Then, if there's a problem, I know for a fact that my preferences were part of the reservation. It's unfortunate that Marriott's systems still don't reflect profile information when a res is booked through a TA (even though the MR # is clearly in the record), but at least this is a decent workaround (especially since I can almost always find rates lower than our "negotiated contract rate")...

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[This message has been edited by socrates (edited Mar 23, 2004).]

Socrates,
On a similar note, when making reservations on line I always request a ground floor room at the Residence Inn I stay at in Pensacola, FL. When I check in, they give me a room on the 3rd floor and I ask if there were no rooms available on the ground floor. They usually say yes and move me. After this happened several times I asked why they do not read the part of the reservation where I have made "non-guaranteed" room requests, like foam pillows etc., the hotel claims that part of the reservation does not come through to the hotel from corporate. So, is this hotel correct?

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former EASTERN ET,AA Gold,US Gold. Current DL PM-MM,Marriott PL, SPG PLT, Hilton Gold

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[This message has been edited by socrates (edited Mar 23, 2004).]

Another way requests are not seen is if reservations are made by Travel Agents. Numerous reservations will come through to a property with nothing more than Arrival Date, Departure Date, Rate, Guests name, Room Type request and Travel Agents IATA number.

No address, phone number, rewards number, or requests.

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[This message has been edited by socrates (edited Mar 23, 2004).]