Official Upgrade Policy
#31
Join Date: Jul 2001
Programs: Marriott LT Tit; Hyatt Explorist; Hilton CC Gold; IHG CC Plt; Hertz (MR) 5 star
Posts: 5,536
#32


Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Marriott has changed the upgrade language to eliminate the exclusion of suites and to remove language that seemed to limit upgrades to one room category. In other words, suites are now part of the upgrade program. https://www.marriott.com/rewards/mem...ts/platinum.mi
#33




Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Thanks for the heads up.
Of course there is still plenty of wiggle room from the wording found at your link:
Details from terms and conditions:
For participating Ritz-Carlton hotels:
I read this as not much changing. Hotels can still withhold suites under this wording if they have identified them as potential sales.
Personally I will patronize properties I have been given good upgrades, or identified from posts here on FT as giving good upgrades (if I have not stayed there). My days of whining about upgrades at check-in ended about 10-12 years ago after my first year or two of being Plat. I kind of feel the same about the boring Costco appetizers and cold eggs served in NA EL/CL. Not worth the energy to complain about.
Of course there is still plenty of wiggle room from the wording found at your link:
...subject to availability identified by each hotel.
See terms and conditions for details.
Complimentary Room Upgrade: Based on room availability at check-in and limited to a Member's personal guestroom. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites. All upgrades are granted on a space-available basis, as determined at the time of check-in. Upgrades are subject to availability and identified by each hotel. Not available at Marriott Vacation Club.
Free Room Upgrade: Club Level and Suites not included. Based on room availability at check-in and limited to a Member's personal guestroom
Personally I will patronize properties I have been given good upgrades, or identified from posts here on FT as giving good upgrades (if I have not stayed there). My days of whining about upgrades at check-in ended about 10-12 years ago after my first year or two of being Plat. I kind of feel the same about the boring Costco appetizers and cold eggs served in NA EL/CL. Not worth the energy to complain about.
#34


Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
That's not to say that properties that don't want to provide suites upgrades don't have all the wiggle-room they need. They absolutely do. But to the extent that some managers pointed to the exclusion of suites from the rules as their "wiggle-room", this has been eliminated.
I posted here, above, because for whatever reason FTer's have ignored this change in the rules or, for whatever reason, have missed a number of posts in various threads over the past six months as to the change in the wording of the rules.
#35




Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
Now if they can just fix their crappy web site that they have been "enhancing" over the past couple years.
I look forward to reading all the rants from Gold or Plats checking in and having searched room inventory and complaining that they didn't get the suite that showed up as available on the hotel's web site. LOL.
#36


Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
#37
FlyerTalk Evangelist

Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
But the language is flat-out changed. The before language explicitly excluded suites. That exclusion has been completely eliminated. A fair reading of the new language (new as of 6/2012) would indicate that suites are treated essentially the same as other rooms for purposes of upgrades. Additionally, note that language that had appeared in certain previous iterations of the upgrade policy to the effect that upgrades were limited to one room category has also been eliminated.
That's not to say that properties that don't want to provide suites upgrades don't have all the wiggle-room they need. They absolutely do. But to the extent that some managers pointed to the exclusion of suites from the rules as their "wiggle-room", this has been eliminated.
I posted here, above, because for whatever reason FTer's have ignored this change in the rules or, for whatever reason, have missed a number of posts in various threads over the past six months as to the change in the wording of the rules.
That's not to say that properties that don't want to provide suites upgrades don't have all the wiggle-room they need. They absolutely do. But to the extent that some managers pointed to the exclusion of suites from the rules as their "wiggle-room", this has been eliminated.
I posted here, above, because for whatever reason FTer's have ignored this change in the rules or, for whatever reason, have missed a number of posts in various threads over the past six months as to the change in the wording of the rules.
#38


Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
In any case you can refer to "michellel's" statement as linked above. As I posted elsewhere, she is the Marriott executive in charge of Marriott Rewards elite benefits, or at least has identified herself as such. You will also note at that linked page an exchange of comments with her in which I try to pin her down as to what the upgrade language had been. Her posting as to the new (June 2012) language then appears.
However, there is no question that a property that doesn't want to give a suite upgrade or any other kind of real room upgrade will be able to maneuver around, through, and above, the language, as they always have been able to. Each person when faced with such a situation will have to decide for themselves whether it is worth the hassle to contest whatever "fait accompli" they are presented with.
#39
FlyerTalk Evangelist

Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
You didn't post a link, so I don't know to what you refer. Here, however, is a link to a current page describing benefits (which, AFAIK, hasn't been changed in the past few months. https://www.marriott.com/rewards/mem...ts/platinum.mi
In any case you can refer to "michellel's" statement as linked above. As I posted elsewhere, she is the Marriott executive in charge of Marriott Rewards elite benefits, or at least has identified herself as such. You will also note at that linked page an exchange of comments with her in which I try to pin her down as to what the upgrade language had been. Her posting as to the new (June 2012) language then appears.
However, there is no question that a property that doesn't want to give a suite upgrade or any other kind of real room upgrade will be able to maneuver around, through, and above, the language, as they always have been able to. Each person when faced with such a situation will have to decide for themselves whether it is worth the hassle to contest whatever "fait accompli" they are presented with.
In any case you can refer to "michellel's" statement as linked above. As I posted elsewhere, she is the Marriott executive in charge of Marriott Rewards elite benefits, or at least has identified herself as such. You will also note at that linked page an exchange of comments with her in which I try to pin her down as to what the upgrade language had been. Her posting as to the new (June 2012) language then appears.
However, there is no question that a property that doesn't want to give a suite upgrade or any other kind of real room upgrade will be able to maneuver around, through, and above, the language, as they always have been able to. Each person when faced with such a situation will have to decide for themselves whether it is worth the hassle to contest whatever "fait accompli" they are presented with.
http://www.marriott.com/rewards/member-benefits.mi
Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level.
Expecting members to scour all internet pages and then trying to reconcile which ones are current/correct does not work. If they want to make a policy change they must change conflicting pages. Properties can quote the pages they wish and members are left in the lurch. MR has moved to improve this by taking their social network activity to their own website (Marriott Insiders) where they can (and have) deleted things they don't like being discussed and have pretty much abandoned FT, an independent site that offers free communications with it's members.Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level.
I didn't feel it was necessary to repeat the quote from http://www.flyertalk.com/forum/20211874-post18.html that you had already responded to.
#40


Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
Programs: Marriott lifetime Titanium, Delta Platinum
Posts: 5,485
Thinks for the link. According to michellel, she was going to see to it that the language was standardized across all media and platforms. Doesn't look like it happened.
#41
FlyerTalk Evangelist

Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Remember, Michele was the one telling us BOGOs would be back very shortly. She obviously does not (or at least did not) make policy at MR and can only go by what she's told. I'd suggest upping the grains of salt.
#42




Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,093
You said:
T&C are not outdated. But the copy found at the link to the marketing fluff you posted is outdated, hopefully they will pull it soon.
The link you posted is not the T&C. I posted the relevant text form the T&C in my earlier post. T&C can be found here which are up to date and in sync with what ohmark posted on this subject.
This come from Marriott.com where they state the Marriott Rewards program benefits.
http://www.marriott.com/rewards/member-benefits.mi
Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level.
Room Upgrade: At no additional charge, we’ll do our best to upgrade you to our best-available guest room in the next room category level.
#43


Join Date: Feb 2002
Location: USA
Programs: AA2, DL2, Amtrak2, US2, SPG1, MAR2
Posts: 2,566
Hi all, I know this answer must be out here somewhere...but I cant seem to find it.
Ive booked an award stay in a regular room in a JW Marriott as a Gold. Will I get automatic Club access?
Ive booked an award stay in a regular room in a JW Marriott as a Gold. Will I get automatic Club access?
#44



Join Date: Sep 2008
Location: Midwest USA
Programs: BA Gold, UA Silver, Marriott TIT (LT), Hilton DIA
Posts: 2,033
yes, presuming the club is open during your visit (some are closed on weekends)

