Official Upgrade Policy
Jan 18, 2014 | 10:48 am
#46
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
Check the sticky at the top of the Marriott Forum or call the hotel directly and ask. I was at a hotel this weekend that had the lounge open all weekend, but it wasn't staffed or restocked. You could get a Diet Pepsi or water, but that was about it.
The hotel might think a room with a bathrobe warrants a higher rate, even if the lounge is closed.
Jan 18, 2014 | 10:49 am
#47
Join Date: Mar 2009
Location: TRI/WAS/CLT
Programs: HH Diamond, Marriott Gold,Hyatt Diamond
Posts: 351
would still call the hotel directly to confirm that the concierge lounge is open on the weekend. I have experienced a misleading concierge level room bookable for a weekend reservation. The room IS located on the concierge level however the lounge is closed.
Jan 18, 2014 | 10:52 am
#48
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,108
If club access is important to you, CALL and VERIFY that the lounge is open. Very common for Marriott & Sheraton to sell "club/concierge" level ROOMS (at a premium) on the web site but close the lounge for the weekend. Been there several times!
Jan 18, 2014 | 10:54 am
#49
Join Date: Oct 2001
Programs: LTP, PP
Posts: 9,108
Funny (or sad) that 3 of us said essentially the same thing in the space of 5 minutes without knowing of the duplication !
Jan 18, 2014 | 11:16 am
#50
Join Date: Feb 2002
Location: USA
Programs: AA2, DL2, Amtrak2, US2, SPG1, MAR2
Posts: 2,566
Indeed! Thx to all above, I called and they said is open and fully functional...except no cocktails. That corroborates with the rate rules for a Club booking; a cut and paste is below.
Special Benefits
This room features Concierge lounge access
Open: Sun-Sat, Open: 7 days a week
Closed: select holidays
Complimentary food:
- midday snack
- hors d'oeuvres
- dessert
- late night snack
Complimentary Cocktails
Complimentary non-alcoholic beverages
Honor bar
Complimentary business services
Complimentary cocktails offered Sun - Thu
Complimentary beer and wine offered Fri - Sat
Jan 18, 2014 | 11:39 am
#51
A FlyerTalk Posting Legend
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 74,140
Indeed! Thx to all above, I called and they said is open and fully functional...except no cocktails. That corroborates with the rate rules for a Club booking; a cut and paste is below.
Special Benefits
This room features Concierge lounge access
Open: Sun-Sat, Open: 7 days a week
Closed: select holidays
Complimentary food:
- midday snack
- hors d'oeuvres
- dessert
- late night snack
Complimentary Cocktails
Complimentary non-alcoholic beverages
Honor bar
Complimentary business services
Complimentary cocktails offered Sun - Thu
Complimentary beer and wine offered Fri - Sat
Special Benefits
This room features Concierge lounge access
Open: Sun-Sat, Open: 7 days a week
Closed: select holidays
Complimentary food:
- midday snack
- hors d'oeuvres
- dessert
- late night snack
Complimentary Cocktails
Complimentary non-alcoholic beverages
Honor bar
Complimentary business services
Complimentary cocktails offered Sun - Thu
Complimentary beer and wine offered Fri - Sat
Oh - and as others said, either call the property to confirm or check the exec lounge sticky:
http://www.flyertalk.com/forum/13849211-post1.html
Cheers.