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Originally Posted by ohmark
(Post 11624283)
So then, wouldn't it have been a nice thing that along with announcing its new limitations in delivering newspapers, Marriott had also announced that it was making reading (digital) newspapers easier, by providing free internet access at full service properties?
What is interesting is that they do allow complementary access to certain websites include some news media outlets. So one could still read over the news without paying the daily internet charges, but the hotel still gets revenue should I want to go to other sites. The really interesting thing about the hotel's free access is that they don't give free access to any Starwood websites, but they do allow me to access Marriott's website. So I can check out all the Marriott properties, make/cancel Marriott reservations for free. (This is a Sheraton BTW.) :confused: |
As others have said, I don't have any problem if Marriott doesn't want to waste time and money on people who don't want daily delivery of the newspaper. I happen to like getting the local paper for wherever I happen to be, but although my profile says this, I always end up getting the USAT. Probably twice in the last year I have received the local paper as requested. This is akin to the sign about hanging up your towels so that they can be reused. I would guess that 99% of the time, I hang my used towel on the hook on the back of the door. That towel is taken and replaced 99% of the time.
My unscientific guess would be that it actually takes less time (and therefore potentially less money) to just give a newspaper/change the towels for everyone than it does to have a low-on-the-food-chain staff member compile and then follow a room list for such items, not to mention the hassle if there's a mistake. I could be wrong here though, especially on the towels, for which you do have to factor in laundering. $.02.:) |
Originally Posted by ohmark
(Post 11624283)
So then, wouldn't it have been a nice thing that along with announcing its new limitations in delivering newspapers, Marriott had also announced that it was making reading (digital) newspapers easier, by providing free internet access at full service properties?
I'm thinking it would be relatively easy to whitelist certain online news sites and allow those "free" in MHRS rooms, until such time as Marriott is ready to join the 21st century and offer the entire web for free. |
Originally Posted by jgordon24d
(Post 11624599)
Most are printed at 10 or 11 pm and usually rush late evening stories as well.
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Originally Posted by ohmark
(Post 11624283)
So then, wouldn't it have been a nice thing that along with announcing its new limitations in delivering newspapers, Marriott had also announced that it was making reading (digital) newspapers easier, by providing free internet access at full service properties?
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Some properties have elected to under-achieve
I just stayed at the full service Marriott Racine (not exactly a star in the Marriott chain but...). This morning, there was not a paper at my Concierge Level room door. When I innocently asked "what happened to the paper" at the CL, the attendant gave the b.s. answer, "Oh, we've decided to go green, everybody reads the news online, this was a directive from Marriott..." I then went down to the front desk where they informed me that they get ten USATodays (don't know about the WSJ) and they were long gone. I spoke with the MOD to voice my complaint. She was very nice about it (as was I), but I wanted to let them know that this was noticed.
The Marriott web site (linked to in the original post in this thread), says that limited service properties will be affected by the program starting April 20 and full service on June 1. It also says that newspaper deliveries will continue at FS properties. Clearly some properties don't get the message - from corporate or their customers. |
I would ask for compensation in that case, since it is obvious this property has used the new directive as an excuse to eliminate a benefit.
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Originally Posted by VA1379
(Post 11665375)
I would ask for compensation in that case, since it is obvious this property has used the new directive as an excuse to eliminate a benefit.
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Does the newspaper delivery policy apply to weekends? There is no mention that it doesn't apply on weekends in the link from Marriott Concierge's post in this thread.
I was recently at the JW Marriott in DC and there was no weekend delivery of newspapers on the Concierge floor. |
I spent the past week at 2 different properties. Neither had any local papers (the preference in my profile), except on Sunday. I guess this particular form of cost-cutting reaches much farther than they're letting on.
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Originally Posted by HereAndThere
(Post 11668387)
Does the newspaper delivery policy apply to weekends? There is no mention that it doesn't apply on weekends in the link from Marriott Concierge's post in this thread.
I was recently at the JW Marriott in DC and there was no weekend delivery of newspapers on the Concierge floor. |
Originally Posted by MikeyC
(Post 11620303)
I'd like a paper to be available to be sent up at FS properties (to be slid under my door) if I call and request it, because sometimes I don't want to pay for the HSIA.
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Originally Posted by keeton
(Post 11669827)
Room delivery of newspapers has always officially been a Monday through Friday amenity. The fact that some properties would deliver the local paper on Saturday/Sunday has been an unexpected (but appreciated!) bonus.
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Originally Posted by HereAndThere
(Post 11670728)
Is this written somewhere by Marriott? I can't find it. What would be the rationale for excluding weekend guests?
The rationale behind it was that USAToday was only published M-F. Again, some properties would go beyond on weekends. |
Originally Posted by HereAndThere
(Post 11670728)
Is this written somewhere by Marriott? I can't find it. What would be the rationale for excluding weekend guests?
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