Sep 4, 2015, 4:52 am
Last edit by: cbellero
Transportation Resort Charge Policy
The resort will arrange combined speedboat transfers to and from Male International Airport and the fee is 136 USD per person (inclusive of the 12% GST and 10% Service Charge). International flight details are required to arrange transfers.
Some rate plans are inclusive of the transfer fee. Please check the rate description. Other terms and conditions may apply.
As of March 2021, hotel website states speedboat transfer is complimentary.
Information for Guests with Children
Due to the design and the general layout of our Water Bungalow, Water Villa, Water Suite and Ocean Villa children below the age of 12 cannot be accommodated in these room types. Children above the age of 12 are allowed when staying with a parent (maximum of 2 pax per room including child).
Please contact the resort for further information.
Mandatory Transportation Information
The resort is just a short 20 - 25 minutes speed boat ride away from Male' Airport.
Please contact the resort at sheraton dot maldives at sheraton dot com for transportation arrangements or fill in your details here.
New Green Tax Beginning November 1, 2015
Beginning November 1, 2015, a new Green Tax of 6 USD per day per person will go into effect. This will be in addition to the 10% Service Charge and the 12% Goods and Services Tax.
Mandatory New Year's Eve Dinner: December 31, 2015
There will be a compulsory New Year's Eve dinner supplement for all guests staying over or arriving on December 31, 2015. The rate is 431 USD per adult and 172 USD per child ages 2 to 11. This will be automatically added to the room bill. Please contact the resort for further information.
Reaching out to the hotel
[email protected]
The resort will arrange combined speedboat transfers to and from Male International Airport and the fee is 136 USD per person (inclusive of the 12% GST and 10% Service Charge). International flight details are required to arrange transfers.
Some rate plans are inclusive of the transfer fee. Please check the rate description. Other terms and conditions may apply.
As of March 2021, hotel website states speedboat transfer is complimentary.
Information for Guests with Children
Due to the design and the general layout of our Water Bungalow, Water Villa, Water Suite and Ocean Villa children below the age of 12 cannot be accommodated in these room types. Children above the age of 12 are allowed when staying with a parent (maximum of 2 pax per room including child).
Please contact the resort for further information.
Mandatory Transportation Information
The resort is just a short 20 - 25 minutes speed boat ride away from Male' Airport.
Please contact the resort at sheraton dot maldives at sheraton dot com for transportation arrangements or fill in your details here.
- Transportation is available 24 hours a day and 7 days a week.
- The cost for the combined roundtrip transfer service from/to MLE International Airport is 136 USD per person.
- Please note that all speedboat transfers are subject to weather conditions and may not be able to operate in extreme weather.
- Advance notice for changes is required at (960) 665 0225 x4.
New Green Tax Beginning November 1, 2015
Beginning November 1, 2015, a new Green Tax of 6 USD per day per person will go into effect. This will be in addition to the 10% Service Charge and the 12% Goods and Services Tax.
Mandatory New Year's Eve Dinner: December 31, 2015
There will be a compulsory New Year's Eve dinner supplement for all guests staying over or arriving on December 31, 2015. The rate is 431 USD per adult and 172 USD per child ages 2 to 11. This will be automatically added to the room bill. Please contact the resort for further information.
Reaching out to the hotel
[email protected]
Sheraton Full Moon Resort & Spa, Maldives [Master Thread]
Nov 7, 2011, 4:28 am
#61
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it is classified as a luxury/premium resort....it may not be one of the better ones out there but calling it a luxury/premium resort is definitely not over the top....
Nov 7, 2011, 5:33 am
#62
Join Date: Jan 2008
Location: Sydney, Australia
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Nov 9, 2011, 6:17 pm
#63
Join Date: Feb 2001
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We just returned from a 6 night stay in October that was excellent. My family did a lot of diving and really enjoyed the time spend with the 4 dive masters, normally 3 but one just moved in and one is moving to Thailand.
The hotel staff was excellent and though there isn't an executive lounge the GM did have a meet and greet at the Anchorage Bar one night where the drinks were complementary.
I was UG'd to a beach cottage for all but our first night and at check in I was told of why (no availability) and when we would be UG'd. The deluxe room we were in for the first night was a very nice room and the only thing the beach cottage offered IMO is the really fancy bathroom. For a small charge I could have been put in the beach villa but this wasn't a "honeymoon" type of trip for me so I didn't elect this option.
BTW, the hotel and the dive shop did a great job of communicating via email prior to our arrival so if you have specific questions or requests you should be able take care of it before you get there.
I'm a firm believer that 99% of customer service is setting expectations and most employees did this. There is a bit of what I call South East Asian customer service where you get the "I think breakfast opens at 7" type of answer and you'll have to ask them to actually check. We got 3 different answers to this very question!
The hotel staff was excellent and though there isn't an executive lounge the GM did have a meet and greet at the Anchorage Bar one night where the drinks were complementary.
I was UG'd to a beach cottage for all but our first night and at check in I was told of why (no availability) and when we would be UG'd. The deluxe room we were in for the first night was a very nice room and the only thing the beach cottage offered IMO is the really fancy bathroom. For a small charge I could have been put in the beach villa but this wasn't a "honeymoon" type of trip for me so I didn't elect this option.
BTW, the hotel and the dive shop did a great job of communicating via email prior to our arrival so if you have specific questions or requests you should be able take care of it before you get there.
I'm a firm believer that 99% of customer service is setting expectations and most employees did this. There is a bit of what I call South East Asian customer service where you get the "I think breakfast opens at 7" type of answer and you'll have to ask them to actually check. We got 3 different answers to this very question!
Nov 12, 2011, 5:52 pm
#64
Join Date: Sep 2006
Location: All over
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Checked in yesterday. Got one cat upgrade to a decent room, outside bathroom and shower. No water bungalows avail during my entire week stay, but showed some avail online. Ate at sea salt last night. Thought it was average. For 300 bucks I think the food taste would be better. Had a few drinks at the anchorage bar last night around 11pm. We were the only two people in the place. For such a full property, where is everybody? Oh, we were the only two eating at sea salt and saw 2 couples at the Thai place. This was at 9 pm on a sat night. Not sure where people are eating?
Nov 14, 2011, 2:15 pm
#65
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Join Date: Oct 2011
Posts: 298
Transport from/to Male Airport
I just got back for this hotel where I stayed here for 2 nights before departing for the Conrad. The hotel is a very nice hotel and is very close to the airport, approximately 10 minutes by speedboat. We arrived at the hotel at 1030pm and departed 2 days later at 930am, so we really had 1 full day here. I used points and stayed in the Overwater Bungalow, which was very nice, but a little slow. The room had a very nice sony 42 inch flat screen tv, but the problem was the bathroom had no AC. Showering and using the bathroom was not pleasant as it was pretty humid. I would recommend this hotel if you want to stay on points only or are staying for the night before departing to other resorts. We ate at a few restaurants and the food was pretty good. The one dinner we had was at the sunset grill, which was outside with views of Male. They also had a buffet, a cafe, and a Thai restaurant, which looked great, but we went for the Sunset grill as that was outside and it was very pretty looking. Overall a very nice hotel, but the Conrad was much nicer.
How much does the speedboat round trip cost from the airport?
Is there an alternative, i.e. with a local boat at a lower price?
Nov 14, 2011, 4:44 pm
#66
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
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And this spend also does not qualify for spg points!
Nov 15, 2011, 5:34 am
#67
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About 90% of the clientele at this property are Chinese. They are probably eating their own food they have brought to the property.
Nov 16, 2011, 4:44 am
#69
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Nov 20, 2011, 6:48 am
#70
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Checked in yesterday. Got one cat upgrade to a decent room, outside bathroom and shower. No water bungalows avail during my entire week stay, but showed some avail online. Ate at sea salt last night. Thought it was average. For 300 bucks I think the food taste would be better. Had a few drinks at the anchorage bar last night around 11pm. We were the only two people in the place. For such a full property, where is everybody? Oh, we were the only two eating at sea salt and saw 2 couples at the Thai place. This was at 9 pm on a sat night. Not sure where people are eating?
Apologies to you for not being able to meet up with you during your stay at the Sheraton. I did arrive in on the 18th, which would have been your final day, but I didn't have your details I couldn't get in touch with you as I had no personal mobile internet connection and the internet at this property was crappy at best. If it did work at all, it felt like I was using dial-up internet from like two decades ago.
Maybe our paths may cross again and I'll take a more active approach to catch up and have a drink.
Alan
Nov 30, 2011, 12:40 am
#71
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Join Date: Oct 2011
Posts: 298
What a "great" and flexible hotel!
I finally found again a last minute flight at a reasonable price, could take off and would also have a cheap train ticket to the airport (have been trying for weeks to book at this hotel). I was already looking forward to finally use a part of my free night certificates. Everything would be perfect but the hotel staff's flexibility.
The hotel shows availability wide open from 11/6 until 11/11 (if you book night by night). Guess what? Of course they are not willing to accept my free night vouchers because the very lowest rate is not available.
Buah, SPG, it wouldn't be bad to be a little more flexible for long year Platinum members! Sometimes it needs some out of the box thinking!!!
I finally found again a last minute flight at a reasonable price, could take off and would also have a cheap train ticket to the airport (have been trying for weeks to book at this hotel). I was already looking forward to finally use a part of my free night certificates. Everything would be perfect but the hotel staff's flexibility.
The hotel shows availability wide open from 11/6 until 11/11 (if you book night by night). Guess what? Of course they are not willing to accept my free night vouchers because the very lowest rate is not available.
Buah, SPG, it wouldn't be bad to be a little more flexible for long year Platinum members! Sometimes it needs some out of the box thinking!!!
Nov 30, 2011, 4:39 am
#72
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I finally found again a last minute flight at a reasonable price, could take off and would also have a cheap train ticket to the airport (have been trying for weeks to book at this hotel). I was already looking forward to finally use a part of my free night certificates. Everything would be perfect but the hotel staff's flexibility.
These promotional awards book into the very same inventory as regular awards.
Nov 30, 2011, 8:12 am
#73
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Join Date: Oct 2011
Posts: 298
[QUOTE=holtju2;17539283These promotional awards book into the very same inventory as regular awards.[/QUOTE]
Good for you but they book only in the very lowest room category which is hardly available for one night at the Maldives! There is always one or two nights per week missing
Nov 30, 2011, 9:26 am
#74
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Really? Very good that I don't care what you think! Are you one of the cheap Chinese guys with their own food? And it does make a difference if the train ticket cost you 30 € (special fare) versus 90 € (regular fare) per way
the lowest category rooms are the ones that are considered standard rooms, which in turn are the rooms you can book using the free weekend night....i was considering coming back here a couple of months ago using my free resort nights & there was plenty of availability....please keep in mind that availability is bound to be less during peak season & specially now when the promo stay period is about to come to an end....
Dec 2, 2011, 11:41 am
#75
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Hi there chanp
Apologies to you for not being able to meet up with you during your stay at the Sheraton. I did arrive in on the 18th, which would have been your final day, but I didn't have your details I couldn't get in touch with you as I had no personal mobile internet connection and the internet at this property was crappy at best. If it did work at all, it felt like I was using dial-up internet from like two decades ago.
Maybe our paths may cross again and I'll take a more active approach to catch up and have a drink.
Alan
Apologies to you for not being able to meet up with you during your stay at the Sheraton. I did arrive in on the 18th, which would have been your final day, but I didn't have your details I couldn't get in touch with you as I had no personal mobile internet connection and the internet at this property was crappy at best. If it did work at all, it felt like I was using dial-up internet from like two decades ago.
Maybe our paths may cross again and I'll take a more active approach to catch up and have a drink.
Alan
I left on the evening of the 18th. Yes next time. What did you think of the resort?