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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Marriott | Marriott Bonvoy (https://www.flyertalk.com/forum/marriott-marriott-bonvoy-766/)
-   -   SPG American Express [Master Thread] (https://www.flyertalk.com/forum/marriott-marriott-bonvoy/720571-spg-american-express-master-thread.html)

bradpetrik Jan 25, 2018 1:59 pm
Originally Posted by BuBu4 (Post 29339217)


tpg reports it’s a mistake. they will claw it back. :(
he spoke to a marriott spokesperson. on mobile, can’t link.
https://thepointsguy.com/2018/01/spg...elite-credits/

UA-NYC Jan 25, 2018 3:22 pm
Originally Posted by BuBu4 (Post 29339217)


tpg reports it’s a mistake. they will claw it back. :(
he spoke to a marriott spokesperson. on mobile, can’t link.
GREAT JOB MARRIOTT

lol

BuBu4 Jan 25, 2018 5:49 pm
The SPG Biz lounge access only applies to Sheraton Brand correct? I know some westin also have them but i cant get into those unless im an SPG Platinum correct? cant use the Biz card to get into westin's lounges correct?

Starwood Lurker Jan 25, 2018 5:53 pm
Originally Posted by BuBu4 (Post 29340196)
The SPG Biz lounge access only applies to Sheraton Brand correct? ...
Correct.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]

RobUAIntl Jan 25, 2018 7:47 pm
Originally Posted by Johnny Rocket (Post 29338540)
It proves it's not a mistake because the emails specifically states: 'As a Card Member, you can look forward to receiving this credit for 4 stays and 10 nights annually.' So presumably this is per card. https://cimg6.ibsrv.net/gimg/www.fly...4059249544.jpg
Don't know whether mistake or not, but my email is the same as above (4 and 10 with two cards pictured). I have both cards. But, like others, I actually received 8 stays and 20 nights.

My wife, on the other hand, only has one card and her email is below (2 and 5 with one card pictured). Her account shows 4 stays and 10 nights.https://cimg8.ibsrv.net/gimg/www.fly...9b90588e06.jpg

pageboy Jan 27, 2018 10:26 am
Clawback complete. Bummer.

osotoc Jan 27, 2018 4:05 pm
Originally Posted by pageboy (Post 29346268)
Clawback complete. Bummer.
yep. Just checked and clawed (straight through my heart) 😩

LDNConsultant Jan 27, 2018 9:50 pm
Originally Posted by osotoc (Post 29347261)


yep. Just checked and clawed (straight through my heart) 😩
+1 UGH oh wellz I got a 40 night stay coming up in 2 weeks....

ddjen11 Jan 28, 2018 7:44 am
Looked this thread up because 10 nights disappeared overnight - confirmed my suspection of callback.

Adam1222 Jan 28, 2018 6:15 pm
Curious if anyone has suggestions. I used my SPG Amex at an Autograph Collection (Artisan in Bogota) property. Amex did not pick it up as a Marriott property, so I didn't get the 2x points, and Amex is insisting there is nothing they can do about it. Any suggestions? (When Chase doesn't pick up the eligible stay automatically, I've never had a problem getting them to adjust it.)

controller1 Jan 28, 2018 9:55 pm
The "controller" in me hates the way SPG makes corrections. The nights/stays just disappeared as if they never existed instead of leaving the mistake and correcting it by showing the removal.

damon88 Jan 28, 2018 10:53 pm
Originally Posted by controller1 (Post 29351512)
The "controller" in me hates the way SPG makes corrections. The nights/stays just disappeared as if they never existed instead of leaving the mistake and correcting it by showing the removal.
I almost posted the exact same thing this morning- it has always been a pet peeve of mine. Other reward programs (British Air for instance) show each transaction.

Saidoh Jan 29, 2018 2:06 pm
Originally Posted by Adam1222 (Post 29351001)
Curious if anyone has suggestions. I used my SPG Amex at an Autograph Collection (Artisan in Bogota) property. Amex did not pick it up as a Marriott property, so I didn't get the 2x points, and Amex is insisting there is nothing they can do about it. Any suggestions? (When Chase doesn't pick up the eligible stay automatically, I've never had a problem getting them to adjust it.)
Yikes. I have the same problem for a recent stay at the Milan Marriott where I spent several hundred bucks, and I'm not optimistic of the outcome when I contact them.

Adam1222 Jan 29, 2018 2:32 pm
Originally Posted by Saidoh (Post 29354485)
Yikes. I have the same problem for a recent stay at the Milan Marriott where I spent several hundred bucks, and I'm not optimistic of the outcome when I contact them.
I've sent an email to SPG and will keep apprised. It seems like this is something that really should be straightened out with the merger. No reason Amex can't manually credit the points like Chase does.

KosherKimchee Jan 29, 2018 2:57 pm
Originally Posted by Saidoh (Post 29354485)
Yikes. I have the same problem for a recent stay at the Milan Marriott where I spent several hundred bucks, and I'm not optimistic of the outcome when I contact them.
You might want to contact Starwood Lurker. There was an issue years ago I had with the Westin Chosun Seoul where I would never get the SPG Amex bonus 1 pt per USD because Amex wasnt regoznizing the charge as from a Starwood property (likely bc showed as Shinsegae Chosun Hotel on bill) and William intervened and was able to get the points and the property flagged as an SPG property. Havent had issues getting my Amex bonus points at that property for years thanks to William's help.


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