Missing Stay (General Discussion Thread)
Dec 30, 2021 | 3:53 am
#1
Original Poster
Join Date: May 2016
Posts: 1,274
Missing stays - been chasing for weeks - wont post this year i think
Ive been chasing a missing stay for weeks, it was at the W Abu Dhabi, its only a single night, but it does take me to 50 nights (currently on 49 nights). Its unlikely (based on progress so far) to post before the end of the year, will Marriott still award platinum if the stay gets posted after the new year (not the stay was early dec 2021).
Dec 30, 2021 | 8:06 am
#3
Join Date: Nov 2001
Location: GEG
Programs: Marriott Titanium (Lifetime Platinum,) Lifetime SkyClub, AS Atmos Platinum
Posts: 2,515
Just had a missing stay post yesterday with the December 15th check-in date. Posting date was 12/29 but the stay date was 12/15.
If it slips to the next year to post your missing stay you should be fine.
If it slips to the next year to post your missing stay you should be fine.
Dec 30, 2021 | 8:31 am
#4
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,210
I know it's frustrating, but the major hotel chains have the benefits of elite status run until February or March precisely to give themselves time for late December stays to trickle though. (without somebody losing their status benefits incorrectly for January stays)
Dec 30, 2021 | 12:14 pm
#5
Original Poster
Join Date: May 2016
Posts: 1,274
I know it's frustrating, but the major hotel chains have the benefits of elite status run until February or March precisely to give themselves time for late December stays to trickle though. (without somebody losing their status benefits incorrectly for January stays)
I'm Hilton plat too, and comms between hilton and me is usually pretty good, this was my first year to try and go for Marriott plat... i will say that in general comms with Marriot backoffice, some of the places i have stayed is terrible.... emails go unanswered or are simply vague... seems you need to ask at least 3 times for things to happen....
Dec 30, 2021 | 12:15 pm
#6
Join Date: Jul 2015
Location: MCO
Programs: DL GM, UA Silver, Marriott Titanium, Hertz Presidents Circle
Posts: 4,617
Having this issue as well. Should have 75 nights (less important since Marriott rolled over status again) but only 74 are posted and one currently missing from a stay beginning on the 23rd. Worried because the deadline to select Choice Benefits is January 7th and I want to make sure I can select the second set of benefits (FNA) for reaching 75 nights but wont be able too if the missing stay doesnt post in time.
Dec 30, 2021 | 5:35 pm
#7
Join Date: Nov 2001
Location: GEG
Programs: Marriott Titanium (Lifetime Platinum,) Lifetime SkyClub, AS Atmos Platinum
Posts: 2,515
The 3 missing nights got me to 76 for the year.
Dec 30, 2021 | 7:59 pm
#8
Original Poster
Join Date: May 2016
Posts: 1,274
So just an update, the Marriott backoffice team (the ones that look after missing stays reports) have actually done good, i was a little harsh earlier. They chased the W - who sent me my bill, which i gave back to the backoffice team who have now done the work to add the missing stay, it did take a few attempts, but in fairness i think the issue was with the W, not the missing stays team. Yay platinum here i come.
Apr 25, 2022 | 10:25 am
#9
Join Date: May 2012
Posts: 18
Stay Missing (Completely!)
I was just about to complain about not getting points and elite-night for a one-night stay last week. (Checked out last Thursday and it's not monday). But now I just checked my credit card and I have not been billed for the room.
Anyone else ever have a delayed room charge? I mean I'm not gonna complain about the points if I'm saving $220! lol
Also, I see no place on the marriot site to see "past stays". Only UpComming and Canceled. Seems weird to me.
Anyone else ever have a delayed room charge? I mean I'm not gonna complain about the points if I'm saving $220! lol
Also, I see no place on the marriot site to see "past stays". Only UpComming and Canceled. Seems weird to me.
Apr 25, 2022 | 10:26 am
#10
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,941
I was just about to complain about not getting points and elite-night for a one-night stay last week. (Checked out last Thursday and it's not monday). But now I just checked my credit card and I have not been billed for the room.
Anyone else ever have a delayed room charge? I mean I'm not gonna complain about the points if I'm saving $220! lol
Also, I see no place on the marriot site to see "past stays". Only UpComming and Canceled. Seems weird to me.
Anyone else ever have a delayed room charge? I mean I'm not gonna complain about the points if I'm saving $220! lol
Also, I see no place on the marriot site to see "past stays". Only UpComming and Canceled. Seems weird to me.
Apr 26, 2022 | 11:42 am
#12
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 866
I was just about to complain about not getting points and elite-night for a one-night stay last week. (Checked out last Thursday and it's not monday). But now I just checked my credit card and I have not been billed for the room.
Anyone else ever have a delayed room charge? I mean I'm not gonna complain about the points if I'm saving $220! lol
Also, I see no place on the marriot site to see "past stays". Only UpComming and Canceled. Seems weird to me.
Anyone else ever have a delayed room charge? I mean I'm not gonna complain about the points if I'm saving $220! lol
Also, I see no place on the marriot site to see "past stays". Only UpComming and Canceled. Seems weird to me.
Hello JeremyTrav,
Stays usually post 3-5 business days after check out, but it can take up to 10. If your stay doesn't post by then, you can submit a missing stay request online. Please see our website here https://help.marriott.com/s/article/Article-22331 for more information. For instructions on viewing past stays, please see our website here https://help.marriott.com/s/article/Article-21841
Thanks,
Robert V.
Social Media Specialist
Nov 13, 2022 | 5:52 am
#13
Join Date: Nov 2022
Programs: Marriott Ambassador, United Global Services
Posts: 5
Missing stay resolution nightmares
Hey Folks,
Anyone else experiencing serious issues with stays not being credited on a somewhat regular basis?
Been trying for months now to get stays credited - I get the following responses from either phone or email.
As an elite member this is super upsetting, but even worse leading up to both holiday season and status evaluation. Lots of the properties I want have now exhausted their rewards inventory - all because Marriott can't manage customer support cases for elite members. I've spent so long on this now
Anyone have any ideas or any emails to escalate too? At this point if Hyatt offered a status match I'd be out of here.
Anyone else experiencing serious issues with stays not being credited on a somewhat regular basis?
Been trying for months now to get stays credited - I get the following responses from either phone or email.
- Reply that they were sorry, and that the stays are now posted successfully and should be in the account in 24 hours. -They never arrive
- That they have to contact the hotel and should be resolved within 5 business days. -It's not
- That they will resolve in in 45 business days!!! -What!
- That the stay has already been posted, explain that the wrong amount of points are posted even though the concern was clear in the form. -Radio silence when replied to
- That a supervisor will call me back on my cell tomorrow. -No calls
As an elite member this is super upsetting, but even worse leading up to both holiday season and status evaluation. Lots of the properties I want have now exhausted their rewards inventory - all because Marriott can't manage customer support cases for elite members. I've spent so long on this now
Anyone have any ideas or any emails to escalate too? At this point if Hyatt offered a status match I'd be out of here.
Nov 13, 2022 | 10:49 am
#14
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
First paid Marriott stay last week in over a year. 3 days and counting and points crediting. Forgot how awful Marriott IT is. Im sure like the OP I will have to go through some convoluted process to get these credited. Will be worth about $.04 CPP come Jan anyways so not the end of the world.
Nov 14, 2022 | 12:39 am
#15
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 1,416
Hey Folks,
Anyone else experiencing serious issues with stays not being credited on a somewhat regular basis?
Been trying for months now to get stays credited - I get the following responses from either phone or email.
As an elite member this is super upsetting, but even worse leading up to both holiday season and status evaluation. Lots of the properties I want have now exhausted their rewards inventory - all because Marriott can't manage customer support cases for elite members. I've spent so long on this now
Anyone have any ideas or any emails to escalate too? At this point if Hyatt offered a status match I'd be out of here.
Anyone else experiencing serious issues with stays not being credited on a somewhat regular basis?
Been trying for months now to get stays credited - I get the following responses from either phone or email.
- Reply that they were sorry, and that the stays are now posted successfully and should be in the account in 24 hours. -They never arrive
- That they have to contact the hotel and should be resolved within 5 business days. -It's not
- That they will resolve in in 45 business days!!! -What!
- That the stay has already been posted, explain that the wrong amount of points are posted even though the concern was clear in the form. -Radio silence when replied to
- That a supervisor will call me back on my cell tomorrow. -No calls
As an elite member this is super upsetting, but even worse leading up to both holiday season and status evaluation. Lots of the properties I want have now exhausted their rewards inventory - all because Marriott can't manage customer support cases for elite members. I've spent so long on this now
Anyone have any ideas or any emails to escalate too? At this point if Hyatt offered a status match I'd be out of here.
Could you send an email to below email address with your name, account number, reservation details and enclosing the folio as email attachment so we can check for you?
Please let us know if you need further assistance.
Best Regards,
Abbey L
Specialist, Social Media
Marriott International
[email protected]