Originally Posted by otterw

Hey Folks,

Anyone else experiencing serious issues with stays not being credited on a somewhat regular basis?

Been trying for months now to get stays credited - I get the following responses from either phone or email.

• Reply that they were sorry, and that the stays are now posted successfully and should be in the account in 24 hours. -They never arrive
• That they have to contact the hotel and should be resolved within 5 business days. -It's not
• That they will resolve in in 45 business days!!! -What!
• That the stay has already been posted, explain that the wrong amount of points are posted even though the concern was clear in the form. -Radio silence when replied to
• That a supervisor will call me back on my cell tomorrow. -No calls

As an elite member this is super upsetting, but even worse leading up to both holiday season and status evaluation. Lots of the properties I want have now exhausted their rewards inventory - all because Marriott can't manage customer support cases for elite members. I've spent so long on this now

Anyone have any ideas or any emails to escalate too? At this point if Hyatt offered a status match I'd be out of here.