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The Sad State of Fairfield Inn Breakfast

The Sad State of Fairfield Inn Breakfast

Old Aug 10, 22, 3:51 pm
  #1  
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The Sad State of Fairfield Inn Breakfast

Obviously you don't stay at a FI expecting haute cuisine. But, like when you stay at a similar Hampton Inn or Holiday Inn Express, you figure you'll get a basic level of hot food options that can save you time and money and be convenient in the morning over having to go out. At least in the past you'd get the normal liquid eggs and sausage or similar options. Now, you get this:



I've experienced this new breakfast at two FIs in the last month and each time it's been so disappointing. The ham and cheese and egg croissant manages to not only be tasteless but it's half frozen. Not the way one wants to start their day.
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Old Aug 10, 22, 4:13 pm
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Originally Posted by CMK10 View Post
Obviously you don't stay at a FI expecting haute cuisine. But, like when you stay at a similar Hampton Inn or Holiday Inn Express, you figure you'll get a basic level of hot food options that can save you time and money and be convenient in the morning over having to go out. At least in the past you'd get the normal liquid eggs and sausage or similar options. Now, you get this:



I've experienced this new breakfast at two FIs in the last month and each time it's been so disappointing. The ham and cheese and egg croissant manages to not only be tasteless but it's half frozen. Not the way one wants to start their day.
Did you provide feedback to the front desk at checkout? Unclear if the FI operators think that this is better than the liquid/precooked eggs, sausage patties, etc.

David
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Old Aug 10, 22, 4:32 pm
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More importantly was there a waffle iron. If they get rid of the waffle iron then they have just gone too far!
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Old Aug 10, 22, 4:47 pm
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Originally Posted by DELee View Post
Did you provide feedback to the front desk at checkout? Unclear if the FI operators think that this is better than the liquid/precooked eggs, sausage patties, etc.

David
Not directly, but I always write a TA review and I was pretty clear about it there. I wish Marriott sent more surveys because I'd mention it there too.
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Old Aug 10, 22, 5:25 pm
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I almost completely avoid these properties now. My wife has a lot of food allergies and before we could always count on fruit, bacon (sometimes chicken sausage, and breakfast potatoes depending on how they were cooked. Now she can't eat any of the breakfast foods besides the fruit. I always fill out the surveys and leave reviews.
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Old Aug 10, 22, 5:54 pm
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When the Marriott CEO declares that his customers (hotel owners) are more important than the end customers (guests), this is what you get
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Old Aug 10, 22, 10:13 pm
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But look at all that plastic wrap keeping you safe!
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Old Aug 10, 22, 10:42 pm
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I checked out of a FI in Seattle this morning and my experience was just as bad. They had one chafing dish filled with the english muffin sandwiches all pre-opened and warmed, the other with "jalapeno cheese souffles" I was down at 7:30 and they were already absolutely dry as a bone and the tops of the "souffles" were inedible from being overcooked.

There was also a sign posted in the elevator explaining "Marriott Brand Standards" for housekeeping is no longer daily. It was kind of comical considering my rate was about $400 a night all in after parking.
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Old Aug 10, 22, 11:54 pm
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I am currently staying at a SHS in NYC with the same sad state of affairs. They still have oatmeal and cold cereal. This is all part of the new breakfast rollout across FI, SHS, RI, & TPS brands which is projected to save operators %15 to %20 on breakfast costs IIRC. Of course, Marriott spun it as an enhanced breakfast based on customer feedback. In reality it is just another downgrade and reduction in service. YMMV...

--Jon
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Old Aug 11, 22, 12:24 am
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The pictures in the press release looked amazing: https://news.marriott.com/news/2021/...-select-brands

i stayed at a Fairfield inn a few weeks ago and have to agree, its dreadful.
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Old Aug 11, 22, 12:50 am
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Originally Posted by CMK10 View Post
Not directly, but I always write a TA review and I was pretty clear about it there. I wish Marriott sent more surveys because I'd mention it there too.
And then if the franchisee responds at all, it will be a copy and paste response along the lines of:

"We're sorry that you were unhappy with <issue>. I have brought your comments up with my team to ensure that we will be able to better serve you in the future."
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Old Aug 11, 22, 7:24 pm
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Originally Posted by donotblink View Post
The pictures in the press release looked amazing: https://news.marriott.com/news/2021/...-select-brands

i stayed at a Fairfield inn a few weeks ago and have to agree, its dreadful.
We are pleased to introduce our new complimentary breakfast that offers mouthwatering, customizable options with an eye towards sustainability.
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Old Aug 14, 22, 9:00 pm
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Originally Posted by CMK10 View Post
Obviously you don't stay at a FI expecting haute cuisine. But, like when you stay at a similar Hampton Inn or Holiday Inn Express, you figure you'll get a basic level of hot food options that can save you time and money and be convenient in the morning over having to go out. At least in the past you'd get the normal liquid eggs and sausage or similar options. Now, you get this:



I've experienced this new breakfast at two FIs in the last month and each time it's been so disappointing. The ham and cheese and egg croissant manages to not only be tasteless but it's half frozen. Not the way one wants to start their day.
Are they supposedly kept wam in those repurposed chafing dishes? Or is there a microwave where you heat them yourself? I've only stuck with Marriott because of the breakfast at these lower end properties (we're only Gold so don't get breakfast anywhere else) but if I have to eat a still half-frozen quiche I'm done.
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Old Aug 14, 22, 9:15 pm
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One of the reasons that Marriott has slipped to #3 on my list of preferred programs. For work, my budget is usually FI/Courtyard/HIX/Hampton. At least with Hampton and HIX i can (most of the time) know what to expect. Not fine dining, but consistent. Current preferences are now Hilton, IHG and then Marriott. Sad that they have fallen so far.
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Old Aug 15, 22, 7:01 am
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I'm not very experienced in limited service properties that serve free breakfasts, so apologies for the ignorance. I'm also not trying to start a flame war between Marriott vs. Hyatt. However, I'm legitimately curious - do Hyatt Places offer similar pre-packaged breakfast options. I seem to remember this from a stay many years ago as a child - I don't remember a real breakfast area even. At least, the one and only Hyatt House I've stayed at had an omelet station.

Regardless, this is a negative trend, for sure. The one and only time I've ever had to remove breakfast food from my mouth was a premade breakfast burrito at Hotel Kansas City (premade is very rarely good).
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