Originally Posted by
CMK10
Not directly, but I always write a TA review and I was pretty clear about it there. I wish Marriott sent more surveys because I'd mention it there too.
And then if the franchisee responds at all, it will be a copy and paste response along the lines of:
"We're sorry that you were unhappy with <issue>. I have brought your comments up with my team to ensure that we will be able to better serve you in the future."