Hey folks,

Just wanted to double-check if I am feeling a bit too entitled or if a current stay at a St Regis is truly not what this hotel brand stands for (I am certain that none of these things would have happened at St Regis Maldives but I do not want to be unfair).
A few �highlights�:
# Butler promising things and not delivering (here: fresh fruits to replace other fruits in the room. I would not even have thought about this and found it a nice touch that he asked for it but then he should also deliver on it!)
# Butler apparently very concerned about highlighting how a complimentary cappuccino and a tea are an exception as those would typically come with a charge (I thought coffee service would be complimentary for St Regis? Any insights on this?)
# We were totally ignored at one breakfast (only once did someone check in if we need something, we were putting plates to other tables as we did not want to stack them, we had to actively reach out to get new beverages, we got wrong beverages without any more mentioning). I brought this to attention of restaurant management and today they were checking in constantly but no one else excused - not the butler, not someone from (lower) management, �
# We had mold in our coffee machine and since we checked in there is sugar all over one shelf. Today, we are coming back to a serviced room with a big stain in the middle of the blanket.
# Minor: There is no champagne sabering at all (as it seems) - isn�t that one of the key highlights that St Regis wants to stand for?! Even if for a charge. The response to my request was a flat-out �no�
# Except for a suite upgrade (I used SNA though), the only other elite recognition was a GM note on day 2. Not sure if one should expect more?!

I am not yet revealing the name of the property as I wanted to first understand if/how much off I am here.
Thank you all for any intelligence.

PS: staying on points but that should (hopefully) not affect the experience.

Generally I would say that someone complaining about these things is a tad entitled, but the whole St. Regis brand is basically built upon entitlement, so all bets are off. They command what I've always thought to be an excessive price premium based upon things that aren't hard product (butler service, etc.), which personally has never really interested me (I'd rather stay at a Westin for half the price and spend the difference on dinners). But if that's how they want to play ball, then they should be ready for some picky customers. So I'd say the things that you note are in scope for holding them to account based on the brand image they've built and the customer segment they target.

Valid complaints are poor breakfast service, mold in coffee maker, and other poor housekeeping (sugar, stain).

Free butler coffee is just the French press, not what you ordered, so that was indeed an exception. Sabering is back at many but not all StR's, people still accept covid as an excuse. Even where it's back, I've seen much more cava and Prosecco than in the past, where Veuve or similar was free flowing. For the butler fruit, I would have just called and said "hey you said you'd refill my fruit by noon, it's 2:00, when will it be done." I wouldn't expect more checking in unless you're paying cash for a suite for 5+ nights or something.

Which St Reis hotel is this?

I would say Marriott somehow failed to keep St Regises standard on the same level.
Even pre covid, St Regis hotels I stay really come with very different standard.

Bali, Osaka, and San Francisco are great

Abu Dhabi was good.

Singapore they do well on butler service side, however rarely upgrade elites regardless occupancy and quite messy service at breakfast..

Tianjin, doubt they even have butler service there.

The service issues are legit; though hardly enough to ruin a stay. What would be most important to me is overall tone. If service was otherwise welcoming and courteous, I'd let it slide. If arrogant and dismissive, not so much.

As for the "free" cappuccino, either they should charge for it or just graciously give the freebie. Pointing out how you're doing a guest a favor does not qualify as quality service.

The complimentary coffee thing is very confusing.

We stayed at the same hotel twice (two separate stays) due to missing our train. One day, we ordered coffee and tea from Butler - butler had told us it would be complimentary between 2pm and 10pm, and it was free. Next day - new room, new stay, called Butler, to order tea - got transferred to In Room Dining and they charged for it.

Champagne sabering at the St. Regis Bora Bora was only offered (where they show you how to do it) on the complimentary bottle provided in the room or if you purchased one of their bottles. No special sabering in the evening where everyone received a free glass like in the Maldives.

Elite recognition is usually upon check-in and sometimes they provide a sheet with any additional elite benefits. So many people with Plantinum or higher status with it being so easy to obtain that I wouldn't expect much more than that. The other items seem like housekeeping issues and they should likely do something to compensate for the issues. Even if that's just a free drink at the bar or desert. A small touch to show they care about you having a positive experience.