FlyerTalk Forums - View Single Post - Calibrating expectations on St Regis
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Old May 20, 2022 | 8:24 am
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platbrownguy
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Valid complaints are poor breakfast service, mold in coffee maker, and other poor housekeeping (sugar, stain).

Free butler coffee is just the French press, not what you ordered, so that was indeed an exception. Sabering is back at many but not all StR's, people still accept covid as an excuse. Even where it's back, I've seen much more cava and Prosecco than in the past, where Veuve or similar was free flowing. For the butler fruit, I would have just called and said "hey you said you'd refill my fruit by noon, it's 2:00, when will it be done." I wouldn't expect more checking in unless you're paying cash for a suite for 5+ nights or something.
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