Originally Posted by t3ame

Hey folks,

Just wanted to double-check if I am feeling a bit too entitled or if a current stay at a St Regis is truly not what this hotel brand stands for (I am certain that none of these things would have happened at St Regis Maldives but I do not want to be unfair).
A few “highlights”:
# Butler promising things and not delivering (here: fresh fruits to replace other fruits in the room. I would not even have thought about this and found it a nice touch that he asked for it but then he should also deliver on it!)
# Butler apparently very concerned about highlighting how a complimentary cappuccino and a tea are an exception as those would typically come with a charge (I thought coffee service would be complimentary for St Regis? Any insights on this?)
# We were totally ignored at one breakfast (only once did someone check in if we need something, we were putting plates to other tables as we did not want to stack them, we had to actively reach out to get new beverages, we got wrong beverages without any more mentioning). I brought this to attention of restaurant management and today they were checking in constantly but no one else excused - not the butler, not someone from (lower) management, …
# We had mold in our coffee machine and since we checked in there is sugar all over one shelf. Today, we are coming back to a serviced room with a big stain in the middle of the blanket.
# Minor: There is no champagne sabering at all (as it seems) - isn’t that one of the key highlights that St Regis wants to stand for?! Even if for a charge. The response to my request was a flat-out “no”
# Except for a suite upgrade (I used SNA though), the only other elite recognition was a GM note on day 2. Not sure if one should expect more?!

I am not yet revealing the name of the property as I wanted to first understand if/how much off I am here.
Thank you all for any intelligence.

PS: staying on points but that should (hopefully) not affect the experience.